Electrolux PUREi9 Frequently Asked Questions page 3

contact Electrolux Customer Service. Contact information is available on the
website, instruction manual or in your mobile app.
Can I use the robot with an armed home alarm system?
Yes, if you have a movement detector based alarm system that can be set-up to
"pet" mode. For further information please contact the supplier/retailer of your
alarm system.
Can I use the robot if I have a pet(s) at home?
Yes you can. We suggest that do not leave the pet(s) alone with the cleaner. Note:
any kind of damaging or malfunction because of pets are out of warranty.
Can I use the robot with carpet powders?
No, this is not recommended as the moist nature of these carpet
deodorisers/powders tend to be moist and will void your warranty.
The cleaning performance is not as good as it once was. What should I do?
1. Regularly clean the filter by following the steps in the instruction manual.
For best performance, we recommend to clean the filter after every 5th
vacuum and to replace it every 6 months.
2. Check the brush roll does not have entangled threads. If so, snip them
away with scissors.
3. Check the side Powerbrush is not tangled or clogged with debris.
Replacement side brushes can be ordered through the app (Ref: ERK2 /
ERSB2).
4. Check the air channel by first removing the dust container and then
remove any clogged debris.
5. Put the robot on charger and let the battery be full charged (3 hours).
My robot does not work. Who do I contact to repair the vacuum cleaner?
Ensure you have correctly set up the robot, as per the quick set up guide in the
box by:
1. Ensuring the charging base has an empty area of 0.5 m on both the sides, 1.5
m in front and nothing above the charging base.
2. The robot is fully charged before use (approx. 3 hours). Check Charging Plate
/ Pads on the Robot are clean and sitting properly.
3. The latest version of the mobile app is downloaded from the Apple or
Android store.
4. You connect to your secured home WiFi (2.4 GHz) network.
A quick set up video of this can be found on the app. If this still does not work,
please contact the Electrolux consumer contact center (1800 365 305) which can
be found on the mobile app, website or instruction manual.
Last updated: 04/04/2018