Cisco Headset 700 Series Administration On Cisco Unified Communications Manager; Headset Management Overview; Workflow: Configure Headset Serviceability - Cisco 700 Series Administration Manual

Cisco Headset 700 Series Administration on
Cisco Unified Communications Manager
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Headset Management Overview

This chapter assumes that you have already deployed the Cisco Headset 700 Series to your users. For more
information on headset deployment see
In Cisco Unified Communications Manager (Unified CM) Administration, you can:
• Remotely configure default settings such as sidetone and noise cancellation.
• Define and control the headset firmware.
• Get a detailed inventory of all the headsets in your deployment.

Workflow: Configure Headset Serviceability

Use the following workflow to guide you through the setup of your Cisco Headset Serviceability feature.
After you complete this workflow, you can configure headset settings, maintain headset latest firmware loads,
headset association to users, enable headset-based Extension Mobility, and maintain inventory.
Headset Management Overview, on page 7
Workflow: Configure Headset Serviceability, on page 7
Activate Cisco Headset Service, on page 8
Prepare Your Headset COP Files, on page 9
Configure User Profiles for Headset Users, on page 10
Apply User Profiles to End Users, on page 10
Firmware Management, on page 11
Headset Template Management, on page 11
Headset Inventory Management, on page 16
Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager, on page 18
Headset Administration on Webex Control Hub, on page 20
C H A P T E R
About the Cisco Headset 700
Cisco Headset 700 Series Administration Guide
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Series.
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