Canon Arizona 1300 Series User Manual
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Canon Arizona 1300 Series User Manual

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Arizona 1300 Series
User guide
© Canon Production Printing 2018, 2020

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Summary of Contents for Canon Arizona 1300 Series

  • Page 1 Arizona 1300 Series User guide © Canon Production Printing 2018, 2020...
  • Page 2 No part of this publication may be copied, modified, reproduced or transmitted in any form or by any means, electronic, manual, or otherwise, without the prior written permission of Canon Production Printing. Illustrations and printer output images are simulated and do not necessarily apply to products and services offered in each local market.

  • Page 3: Table Of Contents

    Contents Contents Chapter 1 Introduction.........................7 Notes for the reader............................8 Available documentation and training......................10 Chapter 2 Product Compliance......................11 Product Compliance............................12 Chapter 3 Safety Information......................15 Safety and Environment Information......................16 Flush................................27 UV LED Curing System..........................28 Safety Interlock System..........................29 Safety Awareness............................30 Roll Media Safety Awareness........................36 Chapter 4...
  • Page 4 Contents Chapter 6 Operate the Arizona 13x0 XT...................85 Arizona 13x0 XT Features..........................86 Use the Arizona 13x0 XT Vacuum System....................88 How to Print With Dual Origins........................91 Chapter 7 Roll Media Option......................93 Hardware.................................94 Specifications..............................96 Foot Pedal Switch Functions......................... 97 Roll Media Manager............................
  • Page 5 Contents Chapter 11 Maintenance........................179 Maintenance Guidelines..........................180 Maintain the Printheads..........................181 Print a Nozzle Check..........................181 Recover Nozzles by AMS........................183 Recover Nozzles by Swabbing......................184 Recover Nozzles by Wiping (Required if AMS is Non-Functional)............ 187 Maintain the Printer............................189 Clean Horizontal Surfaces........................189 Clean the Automatic Maintenance System (AMS)................190 Clean the Ink Spit Tray...........................192 Clean the Carriage Underside.......................
  • Page 6 Contents...

  • Page 7: Chapter 1 Introduction

    Chapter 1 Introduction...

  • Page 8: Notes For The Reader

    Names of options to be used in a fixed order Safety symbols Before you use this product, make sure you read and understand the safety information that "http://downloads.cpp.canon" belongs to the product. Find the safety information on . Also be sure to follow all warnings and instructions marked on the product.
  • Page 9 Notes for the reader Symbol Type of symbol Indicates CAUTION Laser beam Indicates a caution concerning operations that may lead to in- jury to persons if not performed correctly. To use the ma- chine safely, always pay attention to these cautions. IMPORTANT Indicates an operational requirement or restriction.

  • Page 10: Available Documentation And Training

    Responsibilities of the Operator The printer operator must be properly trained. Canon provides training for the operator in the use of the printer hardware and software at the time of installation. It is the customer's responsibility to ensure that only properly trained personnel operate the printer.

  • Page 11: Chapter 2 Product Compliance

    Chapter 2 Product Compliance...

  • Page 12: Product Compliance

    Product Compliance Product Compliance CE Declaration of Conformity Chapter 2 - Product Compliance...
  • Page 13 Product Compliance Representative Manufacturing and Marketing for the Arizona 1300 Series in Europe: Canon Production Printing Netherlands B.V. Van der Grintenstraat 10, 5914HH Venlo The Netherlands Telephone: 31 77 359 2222 Fax: 31 77 354 4700 Email: info@cpp.canon Chapter 2 - Product Compliance...
  • Page 14 Product Compliance Chapter 2 - Product Compliance...

  • Page 15: Chapter 3 Safety Information

    Chapter 3 Safety Information...

  • Page 16: Safety And Environment Information

    The websites of the regional Canon sales offices are listed on the cover of the User Documentation. There you can find the addresses of the local Canon sales offices.
  • Page 17 CE Declaration of Conformity is part of the User Documentation. You may also "http://downloads.cpp.canon/" download it from the support site of your product at Canon Production Printing shall not be liable for damages from: • Failure to comply with the User Documentation; • Work performed incorrectly on the machine;...
  • Page 18 Safety and Environment Information The following labels are used in the machine to identify and categorize the severity level of the hazard: Label Type Description WARNING General warning sign. WARNING Risk of electric shock. Hazardous electrical parts inside. Do not remove the cover. CAUTION Hot part or hot surface.
  • Page 19 Safety and Environment Information Label Type Description WARNING High touch current. Risk of electrical shock Connect to earth before connecting the power supply. Refer to installation instructions, before operating the equipment. WARNING 1. Warning: Hot surface. Take care to avoid contact with a hot surface. Optical radiation emission Category 2 2.
  • Page 20 Safety and Environment Information Label Type Description WARNING Warning: Electricity. Residual voltages present after power down or discon- necting the mains voltage. Please wait 10 seconds be- fore opening panels or covers. Translation: Residual voltages present after power down. Please wait at least 10 seconds before opening panel Persons for Machinery Directive •...
  • Page 21 Safety and Environment Information Power cord WARNING • Do not scratch, abrade, heat, twist, bend, or place a heavy object on the power cord or cause any other damage to it. The use of a damaged power cord (e.g. exposed core wire or broken wire) could result in an electrical shock, fire or malfunction of the machine.
  • Page 22 Safety and Environment Information Installation WARNING • The machine may only be transported, assembled, installed and repaired by an authorised service representative. • The installation of accessories and options not permitted for the machines may constitute a violation of the Safety Regulations and Directives, and may also damage the machine. •...
  • Page 23 Safety and Environment Information CAUTION • This equipment is not suitable for use in locations where children are likely to be present. • The printing system may not be operated by persons under the influence of alcohol or drugs, or by persons taking certain types of medication, such as psychotropic drugs. IMPORTANT •...
  • Page 24 Safety and Environment Information Actions in response to troubles WARNING • Immediately turn OFF the power switch and unplug the power cord from the power outlet when a piece of metal, water or any other similar foreign matter gets inside the machine. Then call your authorised service representative.
  • Page 25 • Do not place any liquids on the machine. • Curing of media of the Canon Production Printing supported media-list is tested and considered sufficient under standard conditions. For curing of custom media see the user manual.
  • Page 26 • Avoid staring directly into the UV lamp. Disposal of parts WARNING • All parts are produced according to the sustainability policy of Canon. You can discard all used parts into a common dustbin, or follow your local or national sustainability and waste disposal procedures.

  • Page 27: Flush

    Flush Flush Flush Care and Storage A small bottle (125ml) is supplied with the printer accessory kit. Use it only to hold flush. Tip: before you begin printhead swabbing or cleaning the AMS, fill the bottle and place several swabs into it so they are soaked in flush and ready to use.

  • Page 28: Uv Led Curing System

    Provide adequate ventilation as indicated in the Product Safety Data Sheet (PSDS) of the printer. You can download the current and valid PSDS from the support site of your product at http://downloads.cpp.canon/ Personal Safety WARNING The curing system is a category 2 emitter of optical radiation according EN 12198, with an output wavelength of 380-420nm.

  • Page 29: Safety Interlock System

    Safety Interlock System Safety Interlock System Introduction The printer has three Emergency-Stop switches. The Maintenance Station drawer is part of the safety interlock system. A beacon light indicates the status of the safety system and the printer. Components of the Interlock System Emergency Stop Buttons: These are located on the Operator Control Station, and on each end of the Gantry.

  • Page 30: Safety Awareness

    Safety Awareness Safety Awareness Introduction This section contains two sets of principles that must be followed to assure maximum safety when operating your Arizona printer. The first set uses negative examples to show you things to avoid in order to prevent injury to the operator. The second set of principles illustrates some of the residual risks that are inherent in the operation of the printer.
  • Page 31 Safety Awareness Avoid these Situations For Your Personal Safety Do not push or force the gantry to move manually if it is already in mo- tion. If you do move the gantry, a Mo- tion Error message will display and you will have to use the mouse to click Reset on the user interface LCD dis- play.
  • Page 32 Safety Awareness Avoid these Situations For Your Personal Safety Avoid placing fingers, hands or other objects in the IGUS track unless power is off and the printer is locked out. [6] IGUS Hazard Avoid printing at a height greater than measured as this causes excessive emissions of UV light and ink mist.
  • Page 33 Safety Awareness Arizona Printer Residual Risks Hazard Residual Risk Area A high risk crushing hazard is created by the movement of the carriage and gantry supports. Keep hands away from this area unless the printer power is off. [8] Carriage guard and 45° guard on Gantry Supports A crushing hazard is created by the movement of the carriage along gantry rails.
  • Page 34 Safety Awareness Hazard Residual Risk Area A high risk crushing/pinch hazard is created by the carriage and the gantry when the Z-Axis is moving (carriage moves up or down). [11] Carriage Vertical Movement Pinch Hazard A high risk shearing hazard is created by the gantry and the gantry rail.
  • Page 35 Safety Awareness Hazard Residual Risk Area Entanglement hazard A medium risk of finger or material en- tanglement is created by the web as- sembly (IGUS track). [14] IGUS Impact Hazard A medium risk impact hazard is cre- ated by the carriage when cycling from left to right.

  • Page 36: Roll Media Safety Awareness

    Roll Media Safety Awareness Roll Media Safety Awareness Introduction This section contains two sets of principles that must be followed to assure maximum safety when operating the Roll Media Option (RMO) for your Arizona printer. The first image uses a negative example to show you a situation to avoid in order to prevent injury to the operator.
  • Page 37 Roll Media Safety Awareness Crushing/Shear Hazard Residual Risk Area Do not place your hand near the shaft drive motors when the printer is print- ing or when the dual foot controls are pressed. Do not place your hand on the Media Roll motor enclosure when the green beacon light is On as the gantry may move at any time.
  • Page 38 Roll Media Safety Awareness Chapter 3 - Safety Information...

  • Page 39: Navigate The User Interface

    Chapter 4 Navigate the User Interface...

  • Page 40: Operator Interface Hardware

    Operator Interface Hardware Operator Interface Hardware Introduction The Operator interacts with printer components to print, maintain, and monitor the state of the printer. This section identifies and explains the functions of the hardware. [17] Printer Hardware Operator Interface Components Hardware Interface Components Component Function 1) Main Power Switch...
  • Page 41 Operator Interface Hardware Component Function 8) Print Button Starts the current print job. 9) Maintenance Station Designated area for cleaning the printheads and the underside of the carriage. 10) Vacuum Zone Control Five vacuum zone control handles determine if vacuum zones 2 to Handles (image 2) 6 on the printer table are active when the vacuum pump is switch- 10) on image 1 shows op-...

  • Page 42: Printer Interface Software

    Printer Interface Software Printer Interface Software Introduction The printer software is displayed on the LCD monitor. The interface has seven main modules that are accessed by tabs located at the bottom of the display. Click on these tabs to access the modules.
  • Page 43 Printer Interface Software Component Function Ink System Provides various statistics about the inks. In the case of expired ink, the (Ink tab) ink system is disabled. It can be re-set in the module. You can bypass the expired state within a 30 day grace period (for example, if you know you don't need that colour in the current print job) but it is in your best interest to replace any expired ink bags.

  • Page 44: Print Job Control Module

    Print Job Control Module Print Job Control Module Introduction Print Job Control is the first module displayed when the printer software is loaded. From this module, you can manage all aspects of working with print jobs and also control many features of the printer.
  • Page 45 Print Job Control Module Component Function 6) Active Jobs List Displays a list of all Active print jobs. 7) Job Placement Displays the selected print job with a preview that shows the place- Preview ment of that job on the printer 8) Archived Jobs Displays a list of all archived print jobs (they will remain in the list until deleted).
  • Page 46 Print Job Control Module [19] Command Toolbar Command Toolbar Icons Explained Print job This command can do the following actions depending on context: • Activates a selected inactive job by moving it to the active list. • Un-holds a held job. •...
  • Page 47 Refer to Customer Application Bulletin 45 "Batch Mode Operation" on our website https://dgs.cpp.canon for more details and examples. Ink Temperature This icon controls the ink heater and also displays the ink temperature. The Control state of the button reflects the status of the ink heater.
  • Page 48 Print Job Control Module Nozzle check This icon populates the active job list with a job that prints a nozzle check pattern. The nozzle check print is used to identify nozzle dropouts that can cause banding and other print quality problems. If you don't want it at the origin point, you can place the nozzle check print where you want it to ap- pear.
  • Page 49 Print Job Control Module 7) Job Placement Preview The table placement preview shows the print location and a proportional representation of the image in relation to the table. The zoom button in the bottom right corner activates a popup preview window. If a preview image is not available, an appropriately sized white box is used as a placeholder, and the zoom button is not displayed.
  • Page 50 Print Job Control Module Offsets To change parameter values, click on the field and this brings up an onscreen keyboard so you can click on the numbers required. You can also use Preview to drag an image to the desired position. Print Parame‐...
  • Page 51 Print Job Control Module • Fine Art is used when details are important and speed is not an issue. It is a good choice if your image contains text or fine details and also solid colours. • High Definition provides higher resolution with more detail than Fine Art, especially with very small text or fine lines.

  • Page 52: Maintenance Tasks

    • Use the cleaning methods and the maintenance schedule documented in this User manual, the Care and Use Poster, and the Printhead Maintenance video (you can download the poster and video from the customer support website: https://dgs.cpp.canon. Illustration Chapter 4 - Navigate the User Interface...

  • Page 53: Counters Module

    Counters Module Counters Module Introduction The Counters module displays counters that are of interest to the operator. It shows counters for each colour of ink and the total ink used. Some of the counters can be reset. Counters Component - function table Counters Explained Component Function...
  • Page 54 Counters Module Component Function Printed Area A measurement of the total media printed to date. This counter includes the area covered by special prints, and the partial area covered by cancel- led prints. Overprints are ignored, as they do not consume new media. Display shows measurement in each possible printer configuration (flat- bed/roll to roll) and an overall total.

  • Page 55: Settings Module

    Settings Module Settings Module Introduction The Settings Module allows you to review and change the date and time, network connection settings, user interface configurations, printer settings and, if installed, the Roll Media settings. Date and Time Settings • Date - display only, cannot change the date •...
  • Page 56 Settings Module • Subnet Mask • Default Gateway NOTE A network name for the printer cannot consist of numeric characters only - it must be a mix of alpha-numeric characters. If the Printer name is changed, the printer must be restarted for the change to take effect. If any settings require a printer restart, a reminder will be displayed when that settings is selected.
  • Page 57 Settings Module Allows you to set the following: • Underlay thickness • Table vacuum timeout • Ionizer bar (static suppression - On or Off) • Beep on print • Media registration pins behaviour • Enable/disable media registration pins • End of swath delay •...

  • Page 58: Tools And Utilities Module

    Tools and Utilities Module Tools and Utilities Module Introduction The Tools and Utilities Module has three sub-modules: Special Prints, Shutdown, and the System Logs. When you click on the Tools tab, Special Prints always appears first. Click on the other icons to access the sub-modules.
  • Page 59 Tools and Utilities Module • The Media Advance Correction Factor print (used for roll media only). This print is used to correct a certain type of banding related to incorrect media advance - see How to Determine Media Advance Correction. The list on the top shows all active jobs that are currently in the print queue.
  • Page 60 Tools and Utilities Module The System Logs are raw data log files for service diagnostics and troubleshooting purposes. They are meant for service technicians only. Generate system logs only when requested by an service technician and follow the instructions they provide for retrieval of the files. When System Logs are generated, any previously saved log files are deleted.

  • Page 61: Software Update Module

    Your dealer or service representative will advise you when an update of the printer software is necessary. If they request that you install the upgrade, an unzip password will be provided and instructions are available from our website https://dgs.cpp.canon when the update file is downloaded.
  • Page 62 Software Update Module Chapter 4 - Navigate the User Interface...

  • Page 63: Chapter 5 Operate The Printer

    Chapter 5 Operate the Printer...

  • Page 64: Training Requirements

    The operator must receive training for safety issues, printer operation, and the appropriate ONYX Thrive software prior to operating the printer. Safety Training Before operating the Arizona 1300 Series printer, make sure you have read and understood all of Chapter 3 "Safety Guidelines". Operator Training For optimal safety and print quality, all printer operators must have received training by qualified service personnel.

  • Page 65: Printer Power On And Off

    Printer Power ON and Off Printer Power ON and Off Introduction It is critical for the printer to remain powered ON at all times. Power is required in periods of inactivity so the printer can perform automatic functions to maintain its operating state. If these functions do not take place, damage to critical components can occur.

  • Page 66: Print A Job

    Print a Job Print a Job Introduction This section explains the basic steps to follow for printing a job. Prepare a Digital Image with ONYX Thrive Operator must be trained to use ONYX Thrive. Training is provided by ONYX. Send the Job From ONYX Software to the Printer When the job is sent from the ONYX software, the job transmission progress is indicated in the lower right corner of the User Interface display.
  • Page 67 Print a Job Clean Media, If Required If the media is dusty or dirty, clean it with an appropriate cleaner. If using a liquid like isopropyl alcohol, allow sufficient time to dry prior to imaging. Start Print The physical Print button is located at the corner of the table where media is loaded and a Start print is also available in the UI.

  • Page 68: Manage The Table Vacuum

    Manage the Table Vacuum Manage the Table Vacuum The Table Vacuum System Introduction The printer uses vacuum to secure media to the printer table. The table is divided into multiple vacuum zones. Manual valves are used to activate or shut down the vacuum zones. In order for the system to work effectively, all the vacuum table holes must be covered.
  • Page 69 The Table Vacuum System [22] Closing a vacuum zone Masking the Vacuum Table If your media does not cover all of the vacuum zone, you must mask the area around the media to eliminate vacuum loss. Use scrap media or material that is equal to or less than the thickness of the media to mask the table.

  • Page 70: Using Vacuum Zones - Metric Zones

    The Arizona 1300 Series GT has five control valves that determine the zones that are active when the table vacuum pump is on. Zone 1 area is always active, and the five valves control zones 2 through 6.
  • Page 71 Print the Metric Zone Map Procedure 1. Select the Special Prints tab in the printer software. 2. Scroll to Vacuum Zones Metric - GT and add it to the print job list. 3. With no media present, print the zone map directly onto the printer table. [24] Vacuum Zones Metric - GT Chapter 5 - Operate the Printer...

  • Page 72: Imperial Vacuum Zones

    A default map is provided, but you can also create your own map, if desired. Vacuum zone prints and table rulers are also available for download from our website: https:// dgs.cpp.canon. Procedure 1. Select the Special Prints tab in the printer software.
  • Page 73 Imperial Vacuum Zones 3. With no media present, print the zone map directly onto the printer table. Chapter 5 - Operate the Printer...

  • Page 74: Batch Mode Printing

    Batch Mode Printing Batch Mode Printing Introduction Batch mode printing is available for streamlining multi-layered jobs for speciality applications or facilitating set collation of multiple images on one piece of media. Individual print jobs are sent from the RIP to the printer, and then combined on the printer to create a batch job for flatbed printing.
  • Page 75 Batch Mode Printing 2. Select the Create Batch icon to open the batch editor. [25] Create a Batch Job 3. Provide a name for the batch job in the Batch name: field. 4. Select the Batch type: either Composite or Collation 5.
  • Page 76 Batch Mode Printing 7. When the images are arranged the way you want them, click on the Back button to return to the Print Job module and automatically add the Batch job to the Active job list. NOTE You can click on the + to the left of the name of a batch job in the Active Job list to see the images it contains.

  • Page 77: Enabling Composite Batch Job Nesting

    Enabling composite batch job nesting Enabling composite batch job nesting Introduction To increase productivity you can automatically print composite batch jobs in a single print. This is possible when the following conditions are met: • All member jobs use the same print mode. •...

  • Page 78: Step And Repeat Printing

    Step and Repeat Printing Step and Repeat Printing Introduction Step and Repeat Printing allows the operator to define a grid and place an image in each cell to print multiple copies. The operator selects the number of rows and columns desired and the number of copies needed and the copies of the image are positioned in each cell of the grid.
  • Page 79 Step and Repeat Printing 3. Fill in the Rows and Columns fields by either clicking on the upward pointing triangle or within the field to use the virtual keypad that appears. NOTE You can also click on the Fill area... button to have the grid created automatically based on the dimensions of the image, the size of the media, and the number of copies.

  • Page 80: Manage Media

    How to Handle Media Introduction Canon has conducted extensive testing of many media. Since your printer is capable of imaging on a wide range of material, we encourage you to explore various media so that you can establish your own criteria for achieving high quality images in your work environment.
  • Page 81 Tack cloths are used by auto-body shops to clean cars before painting. Canon does not provide additional tack cloths beyond what is in the Accessory kit. If you did not receive a cloth or if you wish to purchase additional tack cloths, they are available at local hardware or auto supply stores.

  • Page 82: Media Registration

    Media Registration Media Registration Introduction Media can be registered on the table using the built-in registration pins and the table rulers. The registration pins can be linked to the vacuum switch or activated manually by the operator to allow quick registration of the media to the printer origin. The rulers are printed on the table and provide a horizontal and vertical rule that originate from the 0,0 print origin point on the table.
  • Page 83 Media Registration [26] Settings for a GT Printer Setting Registration Pin Behaviour for XT Printers You can set the behaviour of the XT registration pins and also determine which of the pins are active in the Settings tab. The media registration pins behaviours for an XT include: •...
  • Page 84 Media Registration Registration Pin Error Handling Three Levels of Safety: 1. Before any gantry motion begins, the printer software retracts all registration pins. 2. Each of 4 pin groups has a “safety zone”. When the moving gantry enters any of these zones, all pins from the appropriate group retract to provide safe gantry passage.

  • Page 85: Operate The Arizona 13X0 Xt

    Chapter 6 Operate the Arizona 13x0 XT...

  • Page 86: Arizona 13X0 Xt Features

    Any unique features of the Arizona 13x0 XT are documented in this chapter. All other features and specifications (other than print sizes) are the same as those for the Arizona 1300 Series GT.printers [29] XT Printer Hardware...
  • Page 87 Arizona 13x0 XT Features Label Hardware Description Print Origin for B Zones Media Support The Arizona 13x0 XT printer supports media up to 2.50m x 3.08m (8.2 x 10.1 feet) in size with a 5mm (0.2") bleed on all edges. It can also print on alternating 2-up media that is 1.25m x 2.5m (4'x8') in size.

  • Page 88: Use The Arizona 13X0 Xt Vacuum System

    Use the Arizona 13x0 XT Vacuum System Use the Arizona 13x0 XT Vacuum System Introduction The Arizona 13x0 XT uses vacuum to secure media to the printer table. Two independent vacuum pumps provide vacuum to the table, which is divided into multiple vacuum zones. Pump 1 provides vacuum to the A Zones and the C Zone.
  • Page 89 Use the Arizona 13x0 XT Vacuum System There are three A zones and three B zones as indicated in the illustrations. These zones are controlled by five vacuum handles. Zones B1 and A1 are always on when the vacuum is activated.
  • Page 90 Use the Arizona 13x0 XT Vacuum System 5. De-activate the zones with either the icon or the foot switch once the image is printed. 6. Remove the media. Chapter 6 - Operate the Arizona 13x0 XT...

  • Page 91: How To Print With Dual Origins

    How to Print With Dual Origins How to Print With Dual Origins Introduction Due to the larger table size and the vacuum zone arrangement of the Arizona 13x0 XT printer, it is possible to print in an alternating 2-up arrangement using Origin A and Origin B for placement of the image.
  • Page 92 How to Print With Dual Origins NOTE When Dual Origin is selected, a scaled view of the image appears on the screen preview in Zone A and a bounding box that represents the image appears in Zone B. Both images are displayed at their respective origin points.

  • Page 93: Chapter 7 Roll Media Option

    Chapter 7 Roll Media Option...

  • Page 94: Hardware

    Hardware Hardware Introduction The Roll Media Option (RMO) allows printing on media that is supplied on a roll. [30] Roll Media Option Components Component Locations Roll Media Hardware Component Component 1) Dual Foot Pedal Switches 7) Media Cut Guide 2) Media Drive Couplers 8) Media Tension Bar 3) Accessory Holder 9) Vacuum Platen...
  • Page 95 Hardware Roll Media Hardware Component Function 1) Dual Foot Pedal Controls media feed in both forward and reverse directions. Function Switches varies depending on whether media is loaded or unloaded. 2) Media Drive Cou- Keeps the media shafts in place and engaged to the drive motor. In the plers open (horizontal) position they allow the media shafts to be removed.

  • Page 96: Specifications

    Specifications associated with the use of roll media are indicated in this section. NOTE The Roll Media Option must be operated in accordance with the environmental conditions specified in the Arizona 1300 Series Site Preparation Guide and all safety requirements noted in this document. Media Size Supported Width (Max.): 2.2m (86.6")

  • Page 97: Foot Pedal Switch Functions

    Foot Pedal Switch Functions Foot Pedal Switch Functions Introduction The foot pedal switches are used to control the forward and reverse movement of media shafts. Summary of Dual Foot Pedal Switch Functions The following table indicates the foot pedal functions for various RMO states. Actions for foot pedals in various states Media Reverse Media Forward...

  • Page 98: Roll Media Manager

    Roll Media Manager Roll Media Manager Introduction The Roll Media Manager is the area of the printer software where you prepare to print on roll media. With this menu you can load and unload media, change media type and parameters, and initialize the printer to prepare it to print on roll media.
  • Page 99 Roll Media Manager Icon Function Unload Prepares the RMO to allow the operator to cut the existing media, re- move it, and replace it with a new roll. Initialize Sets up tension on the loaded media and prepares the RMO to print on that media.

  • Page 100: Load Media

    Load Media Load Media Introduction This section details the following actions that are associated with loading media: • A) Load Supply Media Roll On Media Shaft • B) Load Take-up Empty Core On Media Shaft • C) Loading the Media - Standard Method •...
  • Page 101 Load Media you have a roll that is not even, before loading it, hold the roll in a vertical position and carefully and evenly drop one end onto the floor, then tap lightly a few times. If any edges are crushed, unwind and throw away the crushed area or cut off the crushed end of roll.

  • Page 102: Load Media - Standard Method

    Load Media - Standard Method 5. Accurately center the media using the supplied ruler. Media should be centered within 1mm on the ruler. [33] Ruler to Center Media NOTE The supplied ruler has both metric (millimetres) and imperial (inches) scales. When a media roll is centered on the shaft, and the ruler is placed as shown in the photo, the value on the ruler scale will match the width of the roll.
  • Page 103 Load Media - Standard Method Procedure 1. Select the Load icon from the Roll Media Manager. 2. If you are going to print with "Print Side In", click the icon in the Roll Media manager ("Print Side Out" is the default so you do not need to select it unless you have previously used Print Side In). Note that the icon toggles from one choice to the other when you click it.
  • Page 104 Load Media - Standard Method 6. Reach down through the open door to grasp the media and feed it up and over until it reaches the take-up roll. [36] Feed Media Through Access Door Chapter 7 - Roll Media Option...
  • Page 105 Load Media - Standard Method 7. Check alignment of the media by feeding it down to the supply roll and make sure that the edge lines up with the edge of the supply roll. [37] Align Media 8. Rewind the media by continually pressing down the left foot pedal until it is positioned where it can be taped to the take-up core.
  • Page 106 Load Media - Standard Method 9. Tape the media onto the core. The media should have a clean straight edge prior to taping. First tape the center of the media to the core, and then tape both ends of the media. [39] Tape Media to the Take-up Roll Core NOTE Important: Use the supplied ruler to check that the edge of the take-up roll is aligned...

  • Page 107: Load Media: Alternate Method

    Load Media: Alternate Method Load Media: Alternate Method This alternate method to load media requires a little more time and effort but it usually provides better alignment and therefore less chance of banding in the image. When roll media is not properly aligned, the result is overstepping on one side and under-stepping on the other side of the media so that the band in the printed image is dark on one side and light on the other.
  • Page 108 Load Media: Alternate Method 4. Pull the hanging media edge taut and cut the media off from each edge at an angle to result in a point just below the take-up core as shown here. [41] Cut the media at an angle Chapter 7 - Roll Media Option...
  • Page 109 Load Media: Alternate Method 5. Tape the pointed end of the media to the take-up core as shown below. [42] Tape media to core 6. Remove the tape you used to hold the media to the platen. [43] Remove Tape 7.

  • Page 110: Unload And Remove Media

    Unload and Remove Media Unload and Remove Media Introduction This section explains all of the actions associated with how to cut and unload media when there is still some media left on the supply roll. Unload Media Summary The following actions are associated with unloading media: •...

  • Page 111: Set Up A Roll Media Job

    Set Up a Roll Media Job Set Up a Roll Media Job Introduction Print jobs can be specified as either a roll job or a flatbed job in the ONYX workflow software. The job type can be changed after the print job is transferred to the printer. Purpose The operator can choose the type of desired print job and also put a hold on it so it will not print automatically.
  • Page 112 Set a Hold on a Roll Job [45] ONYX Roll Hold NOTE The Hold for operator is not selected in this illustration since the box is unchecked. If you want to initiate a hold, click it to select. Chapter 7 - Roll Media Option...

  • Page 113: Print On Roll Media

    Print on Roll Media Print on Roll Media Introduction To print an RMO image, media must be loaded and the RMO initialized. Use the Print Job module and the Roll Media Manager to prepare and start the print job. How to Print on Backlit Media If your roll media is transparent or opaque and you are going to backlight the image and you want to increase the density, set Quality mode in ONYX Thrive.
  • Page 114 Print on Roll Media 3. Click on the Roll Manager icon to enter the Roll Media Manager dialogue window. 4. Enter the Media width for the roll media that you have loaded. NOTE If the media width entered is less than 1067 mm (3.5 ft), the standard nozzle check will not fit across the media.
  • Page 115 Print on Roll Media NOTE There is always at least one media in the list that is called Default Media. It cannot be deleted, but you can change its parameters if you want to use it. If you choose to delete it, the parameters will go back to its original values, but the item will still appear in the list.

  • Page 116: Determine The Media Step Correction Factor

    Determine the Media Step Correction Factor Determine the Media Step Correction Factor Introduction When you print on roll media, there can be discrepancies in the amount the media advanced during each print swath. This is referred to as media stepping. It can cause banding to occur, in the form of either dark lines or white gaps.

  • Page 117: Media Edge Protectors

    Media Edge Protectors Media Edge Protectors Introduction Some media tend to have dust and fibre that clings to the edge of the media roll. When released near the RMO (Roll Media Option) unit platen, these particles can find their way into the printhead nozzles and cause dropouts that reduce image quality and produce banding.
  • Page 118 Media Edge Protectors 3. Bend the height adjuster (small triangle in the top corner of the edge protector) slightly and then straighten it again. This results in a slight bend (no more than a media thickness), that allows the media edge to move more freely under the protector. [48] Media Edge Protector Height Adjuster IMPORTANT If the height adjuster area is higher than 1 mm from the platen, there is a possibility that...
  • Page 119 Media Edge Protectors 7. Press down on the tape to fasten the protector in this position. [49] Edge Protector in Position 1. Height adjuster 2. Media edge 3. Cut guide NOTE The adhesive on the edge protector can be re-used approximately ten times. If you find that it is not holding the protector in place, then use a new one.
  • Page 120 Media Edge Protectors Chapter 7 - Roll Media Option...

  • Page 121: Static Suppression Option

    Chapter 8 Static Suppression Option...

  • Page 122: Reduce Static With The Static Suppression Option

    Reduce Static with the Static Suppression Option Reduce Static with the Static Suppression Option Introduction The Static Suppression Option (sometimes referred to as an Ionizer Bar) is a Commercial Product that can be ordered as part # 3010114574. If you are experiencing static-related imaging problems this optional upgrade kit contains an ionizer bar that provides a solution to reduce static.

  • Page 123: Change The Height Of The Ionizer Bar

    Change the Height of the Ionizer Bar Change the Height of the Ionizer Bar The ionizer bar is mounted by default to accommodate media up 13mm (0.5 inches) in height. If you need to use media that has a thickness of greater than 13mm you will have to reverse the mounting brackets.
  • Page 124 Change the Height of the Ionizer Bar 5. Slide the bracket mount until the screw is located in the smaller end of the keyed slot. [52] Bracket Mounted High 6. Make sure the bracket is level an then tighten the bracket mount screw. 7.

  • Page 125: Manage A White Ink Workflow

    Chapter 9 Manage a White Ink Workflow...

  • Page 126: Operator Guidelines For White Ink

    Operator Guidelines for White Ink Operator Guidelines for White Ink Introduction This chapter is necessary only if your printer has the white ink option. Managing White Ink White ink is re-circulated in the system to limit any settling of the ink. For this to take place, the printer must be left powered on at all times.

  • Page 127: White Ink Workflow Overview

    White Ink Workflow Overview White Ink Workflow Overview Introduction Arizona printers with the White Ink Option provide under-printing for non-white media or objects, over-printing for backlit applications on transparent media and/or printing white as a spot colour. When working with white ink there are three data layers available that allow you to determine the area the white ink will cover and also how it will appear (or not appear) in relation to other colours, depending on the layer it is placed in.
  • Page 128 White Ink Workflow Overview Printer Flood Fill Layer Configuration, ONYX software Spot Layer Tool, and Varnish Data Image Preparation. Printer Flood Fill Layer Configuration in an ONYX workflow does not require any pre-rip file preparation and is the easiest method of achieving white ink output. All that is required is to set up the Layer Configuration to include a printer flood layer.
  • Page 129 White Ink Workflow Overview Application Bottom Middle Notes Opaque White White CMYK 3 layers Opaque <empty> White CMYK 2 layers • Backlit Application The backlit application involves printing onto a transparent or translucent material and mounting the finished piece onto a light box or location where illumination from behind is possible.

  • Page 130: Varnish Workflow Overview

    Varnish Workflow Overview Varnish Workflow Overview Introduction Arizona printers with the Varnish Option can overprint varnish on top of a printed image in selected areas in a print job or as a flood coat. The printing of varnish applies only to flatbed printing and is not available with the RMO.
  • Page 131 Varnish Workflow Overview White Spot Data Image Preparation requires that the varnish data be prepared in image editing programs such as Adobe Illustrator®, InDesign, or PhotoShop®. You must use specific naming conventions and image use protocols in order for the ONYX RIP-Queue software to process the data as desired.

  • Page 132: Configure Onyx Thrive For White Ink

    Configure ONYX Thrive for White Ink Configure ONYX Thrive for White Ink Introduction This section describes how to configure ONYX Thrive to recognize white ink workflow elements and thus allow you to apply the approach that is best for your print job application. In order for the ONYX Thrive software to successfully address white ink workflow data, there are options in the software that must be configured.

  • Page 133: White Ink Onyx Media Profiles

    Introduction White Ink print jobs require media profiles with a particular ink configuration and spot colours defined. Media profiles for your printer are available from our website: https://dgs.cpp.canon White Ink ONYX Media Profiles Arizona Quality-Layered print mode is used to print white ink applications such as under-printing...
  • Page 134 White Ink ONYX Media Profiles NOTE When printing white ink using print modes other than Quality-Layered, it is not recommended to print white ink in the same area of an image as CMYK inks. The white ink does not mix well with the other ink colours.

  • Page 135: Prepare White Ink/Varnish Print Jobs

    Prepare White Ink/Varnish Print Jobs Prepare White Ink/Varnish Print Jobs Select the Best Workflow Introduction When working with white ink you can choose the workflow that best fits your needs. There are three main approaches to white ink workflow with your printer: •...

  • Page 136: Set Up A Printer Flood Fill

    Set Up a Printer Flood Fill Set Up a Printer Flood Fill Prepare a Printer Flood Fill With the Printer Flood Fill approach, white ink is set up as a layer that is embedded in the print job. Purpose The Printer Flood Fill mode allows you to print an image with a white flood fill as an underlay or an overlay.

  • Page 137: Create Spot Data With The Spot Layer Tool

    Create Spot Data with the Spot Layer Tool Create Spot Data with the Spot Layer Tool Introduction The Spot Layer Tool can be used to set up two spot data planes that define areas where Spot 1 and Spot 2 data are added to a print job. The tool is used with the Arizona printers that both have two extra channels to provide varnish or white ink as well as with CMYK only printers.
  • Page 138 Create Spot Data with the Spot Layer Tool If you have set a media colour, you have three options for how you would like the media colour to be handled. The term “Knockout” means to remove from the selection. If you’ve set a media colour, chances are you want some portion of the design to be removed to use the media colour.

  • Page 139: How To Access The Spot Layer Tool

    You will learn how to isolate the white area of your image in Illustra- tor so that it will be recognized by the Spot Layer Tool and then printed as white by the printer. Download Application Bulletin 22 from our website: https://dgs.cpp.canon. How to Access the Spot Layer Tool Procedure 1.
  • Page 140 How to Access the Spot Layer Tool [56] Select the Spot Layer Tool [57] Spot Channel Selection 4. Check Enable Spot Layer Generation to activate the tool. 5. Select the spot channel you will use to create data, then use the explanations of the Spot Layer Tool options at the beginning of this section to help you use the tool.

  • Page 141: Create Spot Data In Photoshop

    Create Spot Data in Photoshop Create Spot Data in Photoshop Introduction This section explains how to prepare images that include spot data with raster-based image editing applications such as Adobe Photoshop®. In order to print with white ink or varnish, you must have an ONYX profile (media model) properly configured for the use of spot data.
  • Page 142 Create Spot Data in Photoshop 5. Select New Spot Channel from the Channels menu to open the Add Spot Channel dialogue. [58] Add Spot Channel 6. Within the Add Spot Channel dialogue, enter the following information: • Name – Enter the name “Spot 1” or "Spot 2". This name is specifically reserved in RIP-Queue for this type of workflow, using any other name requires more steps to make spot information addressed by the Rip software.
  • Page 143 Create Spot Data in Photoshop may look like with a 50% and 100% flood fill. If you need to see your image for editing purposes, simply turn off the visibility of the Spot Channel. [62] Flood 100 PSD [61] Flood 50 PSD 9.
  • Page 144 Create Spot Data in Photoshop • It is also possible and sometimes preferable to print directly from PhotoShop to Rip-Queue. For instructions on how to do this, see document provided on the ONYX website "Printing From a Mac", which also contains information on printing from Windows-based systems. Chapter 9 - Manage a White Ink Workflow...

  • Page 145: Prepare Spot Data In Adobe Illustrator

    Prepare Spot Data in Adobe Illustrator Prepare Spot Data in Adobe Illustrator Introduction This section explains how to prepare images that include spot data with vector-based image editing applications such as Adobe Illustrator®. In order to print with white ink or varnish, you must first have an ONYX profile (media model) properly configured for the use of spot data.
  • Page 146 Prepare Spot Data in Adobe Illustrator 4. Within the Add Swatch dialogue, enter the following information: [66] New Swatch [67] New Swatch Name • Name – Enter the name Spot 1 or Spot 2. Note: For instructions on how to use a naming convention other than Spot 1 or Spot 2, refer to the sub-section at the end of this section "Naming Your Spot Data".

  • Page 147: How To Overprint Spot Data In Illustrator

    How to Overprint Spot Data in Illustrator 5. Click OK to save your changes and close the Add Swatch dialogue. You should now have a new Spot colour in your swatch palette, which is indicated with a small dot on bottom right side of swatch.
  • Page 148 How to Overprint Spot Data in Illustrator Procedure 1. Select the spot data object or objects that you want to overprint and place these above the image data layer that you would like to print. Or if you want them on the same layer the spot data objects should be in front of the image data.
  • Page 149 How to Overprint Spot Data in Illustrator [72] Overprint Attributes The images below show white spot data with knockout and overprinting. In this case the spot data is meant to knockout in order to appear as white in the final document. [74] Text Overprinting [73] Knockout Spot Flood Fill Layers...
  • Page 150 How to Overprint Spot Data in Illustrator [75] Pixel Preview Flood Chapter 9 - Manage a White Ink Workflow...

  • Page 151: How To Place Raster Images In Illustrator

    How to Place Raster Images in Illustrator How to Place Raster Images in Illustrator Procedure 1. Begin by placing the desired file. We recommend using .PSD files. [76] Place File 2. Once the file has been brought into program, click the Embed button to place it in the Illustrator document.
  • Page 152 How to Place Raster Images in Illustrator [78] Embed Placed 3. Note the information contained in the layers palette for file before and after embedding. Spot Channel data now resides in the layer above the image data, which is the necessary protocol in Illustrator.

  • Page 153: How To Create A Spot Channel Path In Illustrator

    How to Create a Spot Channel Path in Illustrator How to Create a Spot Channel Path in Illustrator Conversely, you may place a raster file in your Illustrator document and create Spot data in Illustrator using the path creation tools. Create your path using the data as your guide and once the path is completed, fill this path with your Spot 1 or Spot 2 colour.
  • Page 154 How to Create a Spot Channel Path in Illustrator 4. Once that is done, replace path in the group above the image and clipping layers. Ensure that Overprint is turned on. [82] Replace path in Group 5. Save the file. NOTE In testing, we have found the .eps file format to be the best.

  • Page 155: How To Set Up A File For Preflight's Spot Layer Tool

    How to Set Up a File for Preflight's Spot Layer Tool How to Set Up a File for Preflight's Spot Layer Tool The Spot Layer Tool in Preflight can also make masks for data, and in some cases may be the preferred method of spot layer creation.

  • Page 156: How To Name Your Spot Data In Illustrator

    How to Name Your Spot Data in Illustrator How to Name Your Spot Data in Illustrator In order for ONYX Thrive to correctly distinguish and address Spot data, naming conventions for this data must be adhered to both in the image editing creation stage and the Rip. While using the default name Spot 1, is the simplest route requiring the fewest number of steps, there may be instances when using something other than this is desirable.
  • Page 157 How to Name Your Spot Data in Illustrator 3. Open file in Preflight and access the Colour Management/Edit Profiles tab. Click on Spot Channel Replacement box. [86] Spot Channel Replacement Chapter 9 - Manage a White Ink Workflow...
  • Page 158 How to Name Your Spot Data in Illustrator 4. Enter the new name in PostScript Spot Colour Name in Spot 1 space. 5. Click OK to save your settings. Chapter 9 - Manage a White Ink Workflow...

  • Page 159: White Ink Quick Start

    NOTE Sample Media profiles for white and all other inks are available for download from our website: https://dgs.cpp.canon. How to Print a Simple Job Using White Ink Procedure 1. Open an image of your choice with an ONYX media profile that uses Quality-Layered print mode.
  • Page 160 White Ink Quick Start If you want to print first surface (e.g. opaque media) the bottom and middle layers can be configured to be white flood layers and the top layer to be a CMYK data layer. If you want to print second surface (e.g., transparent media viewed from side that does not have ink on it), then the bottom layer should be a CMYK data layer and the middle and top layers white flood layers.

  • Page 161: Print White Ink Jobs

    Print White Ink Jobs Print White Ink Jobs Introduction White Ink can be printed in two ways: A. Multiple Layers - Using a Quality-Layered print mode B. Single Layer - Using any non Quality-Layered print mode that has been made with a CMYKSS ink configuration with spot colours defined.
  • Page 162 Print White Ink Jobs [87] Hold for Operator 5. Submit the print job (i.e., process/rip the job). 6. Define or verify the layer definitions prior to sending the job to the printer. NOTE Optional - not required if the layer definitions were correctly specified in the ONYX profile or quickset.
  • Page 163 Print White Ink Jobs Layer Definitions The layers are identified as bottom, middle and top. The bottom layer is printed first (if it is not empty) and the top layer is printed last (if it is not empty). Use the layer indicated to print the following white ink applications: Under-printing white ink for non-white media •...
  • Page 164 Print White Ink Jobs Custom Layer Definition The "Custom" layer definition allows customer ink colour to data mapping and advanced options for the selecting the printer flood level or mirroring the data. There are five colour channels: C,M,Y,K and W, and six data planes: C,M,Y,K,Spot 1, and Spot 2 data.
  • Page 165 Print White Ink Jobs B. Printing a Single Layer Print Job with White Ink For print jobs that do not use Quality-Layered mode: NOTE When you print white ink with print modes other than Quality-Layered, it is not recommended to print white ink in the same area of an image as CMYK inks.

  • Page 166: Varnish Quickstart

    Sample Media models for varnish are available for download from the Customer Support section of our website: https://dgs.cpp.canon. These media models are documented later in this chapter (see How to Use Media Models to Print with White Ink or Varnish).
  • Page 167 Varnish QuickStart 5. Put the printer back online in ONYX RIP-Queue and send the job to the printer. 6. Print the job. Chapter 9 - Manage a White Ink Workflow...

  • Page 168: Print Varnish Jobs

    Print Varnish Jobs Print Varnish Jobs Printing varnish requires an ONYX media profile (media model) that was made with a CMYKSS ink configuration with spot colours defined. All print modes are supported except the High Definition print mode. Varnish can be printed using either Spot 1 or Spot 2 data, or a printer generated flood coat. Varnish is always overprinted on top of printed image, and there no options to control the amount of varnish or lamp levels used to cure the varnish.
  • Page 169 Print Varnish Jobs NOTE Optional - not required if the method for printing varnish was correctly specified in the ONYX media profile or quickset. 7. Send the job to the printer and print it. Chapter 9 - Manage a White Ink Workflow...

  • Page 170: Get Good Results With Varnish

    Get Good Results with Varnish Get Good Results with Varnish Introduction The application of varnish to a print produces some spectacular, and at times, surprising results depending on the combination of design and media. To achieve a smooth high gloss, varnish must be applied in heavy coats.
  • Page 171 Get Good Results with Varnish If there are issues applying varnish to particular media, try printing on a suitable alternative media. With its translucent property, varnish can increase or shift the apparent density of the image or media, so for instance it can make a grey slate darker in the areas with varnish. It is important to clean media before printing and to remove any dust or debris from the media surface.
  • Page 172 Get Good Results with Varnish [89] Clean the whole area of the table Consider Varnish in the Job Design Printing varnish creates a high value-added special effect. However, since this is an additional process after printing image data, it also decreases productivity. Due to the low productivity of printing large areas of varnish, it is best to concentrate the use of this feature on spot decoration.

  • Page 173: Chapter 10 Ink System Management

    Chapter 10 Ink System Management...

  • Page 174: Arizona Printer Led Ink

    IMPORTANT Do not install ink that is not certified by Canon for use in this printer, as this may result in poor quality prints, uncured ink in the finished prints and permanent damage to the ink pumps, filters, ink lines or printheads.
  • Page 175 Arizona Printer LED Ink Ink Bags in the Ink Bay Ink Filters The printheads in your printer are protected from contaminants in the ink by means of ink filters. These are easily accessed and can be replaced by the operator when they become blocked with debris (see the Maintenance section "Change Ink Filters").

  • Page 176: Change Ink Bags

    Change Ink Bags Change Ink Bags Introduction The ink is supplied in collapsible bags. An ink bag can be replaced at any time. An ink bag can be changed during a print job. It is not necessary to stop the printer. When to do Ink bags should be replaced if: •...
  • Page 177 Change Ink Bags Procedure 1. Open the clear plastic door on the Ink Station. 2. Identify the ink bag to be replaced. 3. Press the quick-release coupler button at the bottom corner of the ink bag. 4. Unhook the bag from the top of the ink station. 5.
  • Page 178 Change Ink Bags Chapter 10 - Ink System Management...

  • Page 179: Chapter 11 Maintenance

    Chapter 11 Maintenance...

  • Page 180: Maintenance Guidelines

    Maintenance Guidelines Maintenance Guidelines Introduction This section describes what is required for printer maintenance. Equipment • Foam Tipped Swab (3010118211) • Flush (3010106646 Flush UV 1 Litre) • Bottle-HDPE 125ml for flush (3010105433) • Isopropyl alcohol (IPA) • Cloth-Poly Wipe 10cm x 10cm (lint-free) CAUTION Wear gloves when contact with ink or maintenance materials is possible.

  • Page 181: Maintain The Printheads

    Maintain the Printheads Maintain the Printheads Print a Nozzle Check It is important that nozzle performance is evaluated to determine if the printer is ready for production. To evaluate the nozzle jetting performance of each printhead the nozzle check print must be printed.
  • Page 182 Print a Nozzle Check 4. In the Nozzle Check print example shown in the figure below, the Magenta printhead 6 has nozzles that are not firing properly in both Package A and B. It also shows a new nozzle print after the printheads were cleaned.

  • Page 183: Recover Nozzles By Ams

    Recover Nozzles by AMS Recover Nozzles by AMS Introduction After checking nozzle performance and determining that automatic printhead maintenance is necessary, perform the following procedure. Procedure 1. Select the Maintenance tab. 2. Select the Auto-Maintenance icon. 3. Select Standard maintenance for colour channels that require nozzle recovery. 4.

  • Page 184: Recover Nozzles By Swabbing

    Recover Nozzles by Swabbing Recover Nozzles by Swabbing Introduction If a nozzle or group of nozzles do not recover from standard AMS practices, it may be necessary to recover the nozzle by swabbing. Equipment • Foam Tipped Swab (3010118211) • Flush (3010106646 Flush UV 1 Litre) or Isopropyl alcohol (99% pure) NOTE Tip: To help locate nozzles that need recovering remove the nozzle check print from the vacuum table and place it on the floor under the carriage in the maintenance area.
  • Page 185 Recover Nozzles by Swabbing [90] Proper Swab Orientation 5. Position the foam end of the swab at one end of the printhead as shown in the next figure. 6. Slowly move the swab from one end of the double printhead to the other. Hold the soaked swab against the area of the printhead where nozzles require recovering for 10 seconds.
  • Page 186 Recover Nozzles by Swabbing 10. Discard the swab. A new swab must be used to clean the next printhead. IMPORTANT Never use the same swab on two different colour channels. Never "scrub" the printhead with a swab as this will drag debris into other nozzles. 11.

  • Page 187: Recover Nozzles By Wiping (Required If Ams Is Non-Functional)

    Recover Nozzles by Wiping (Required if AMS is Non-Functional) Recover Nozzles by Wiping (Required if AMS is Non-Functional) Introduction If automatic printhead maintenance (AMS) is not functional, the following manual procedure can be used temporarily to attempt to recover nozzles. Equipment •...
  • Page 188 Recover Nozzles by Wiping (Required if AMS is Non-Functional) 13. Close the maintenance station drawer and print a nozzle check to evaluate the effect of the wiping. NOTE Please call your local field service representative to schedule a visit to service the AMS unit.

  • Page 189: Maintain The Printer

    Maintain the Printer Maintain the Printer Clean Horizontal Surfaces Introduction To maintain optimal printing performance it is important to remove dust and debris from the following horizontal surfaces: • Vacuum table • Table extensions • Gantry beds • Carriage Cover •...

  • Page 190: Clean The Automatic Maintenance System (Ams)

    Clean the Automatic Maintenance System (AMS) Clean the Automatic Maintenance System (AMS) Introduction Clean the Automatic Maintenance System station daily. Equipment • Cloth-Poly Wipe 10cm x 10cm (lint-free) • Isopropyl alcohol (IPA) • Flush (3010106646 Flush UV 1 litre) Procedure 1.
  • Page 191 Clean the Automatic Maintenance System (AMS) 4. Turn the cover plate over and clean the underside using a lint-free cloth and isopropyl alcohol. 5. Dip the foam end of a swab in a small container of flush. 6. From the AMS Cleaning Assistant screen, Press Start to apply vacuum to the suction head for 30 seconds and, while the suction is active.

  • Page 192: Clean The Ink Spit Tray

    Clean the Ink Spit Tray Clean the Ink Spit Tray Introduction The ink spit tray must be cleaned daily with a lint-free cloth and isopropyl alcohol. Equipment • Isopropyl alcohol (IPA) • Cloth-Poly Wipe 10cm x 10cm (lint-free) Procedure 1. Select the Maintenance tab. 2.

  • Page 193: Clean The Carriage Underside

    Clean the Carriage Underside Clean the Carriage Underside Introduction The underside of the carriage must be cleaned daily. It may be necessary to clean it more frequently if any of the following conditions exist: • media has a high level of static charge •...
  • Page 194 Clean the Carriage Underside [91] Cleaning the metal plate between printheads 6. Slide the maintenance station drawer to the closed position. NOTE Check for ink accumulation on the underside at the end of each day. If ink is left to long it will dry and be very difficult to remove.

  • Page 195: Maintain White Ink

    Maintain White Ink Maintain White Ink Introduction Printers with the White Ink Option require maintenance to ensure that the white printheads function properly. White ink is re-circulated in the system to limit any settling of the ink. For this to take place, the printer must be left powered On at all times. A new white ink bag must be gently agitated before it is connected and then once a day thereafter.

  • Page 196: Clean Printheads

    Clean Printheads Clean Printheads Introduction Ink tends to accumulate on the bottom of the printhead nozzles and must be cleaned off on a regular basis. Clean printheads at least once a week and more often if needed. IMPORTANT To maintain print quality it is very important to swab the printheads once a week, or more frequently, if required.
  • Page 197 Clean Printheads Procedure 1. Dip the foam end of the swab in the small container of flush solution. Use the lip of the container to wipe away any excess flush from the swab. IMPORTANT Keep swabs clean prior to use. Do not dip a used swab in the flush solution. Do not let the seam on the foam contact the bottom of the printhead.
  • Page 198 Clean Printheads 5. Use the clean tip of the same swab to clean around the openings for the printhead. Run the swab around the perimeter of the opening. See path indicated in white with arrows in figure below. Take special care to remove ink from the gap between the metal plates of the printhead and carriage base plate.

  • Page 199: Replace The Uv Led Unit Filter

    Replace the UV LED unit Filter Replace the UV LED unit Filter Introduction The printer has two UV LED units, one on each side of the carriage, to cure the UV ink during printing. The filters in these UV LED units have a limited lifetime and must be replaced by the operator to prolong the life of the unit and maximize curing efficiency.
  • Page 200 Replace the UV LED unit Filter 3. Repeat steps 1 and 2 to replace the filter in the opposite UV LED unit. Chapter 11 - Maintenance...

  • Page 201: Remove Ink From The Table

    Remove Ink from the Table Remove Ink from the Table Introduction This section describes how to remove both cured and uncured ink from the printer vacuum table. It also describes how to unplug a vacuum hole on the table. Equipment: Lint-free absorbent clothes Nitrile Gloves and wrap-around safety glasses Isopropyl alcohol (95% pure)

  • Page 202: Empty Ink Waste Trays

    Empty Ink Waste Trays Empty Ink Waste Trays Introduction There are two waste trays. The Purge Waste Tray is located under the Maintenance station. It catches ink purged from either Manual maintenance or Automated printhead maintenance. The Spit Waste Tray is located below the ink spit catcher. It accumulates waste ink from printhead spitting.
  • Page 203 Empty Ink Waste Trays • An empty semi-transparent 1.0 litre plastic container for the Spit Waste tray • An empty semi-transparent 5 litre plastic container for the Purge Waste tray • Two plastic funnels: one small and one large (see photos) •...
  • Page 204 Empty Ink Waste Trays 6. Wait for all of the waste ink to drain. If necessary, empty or use a second waste container. NOTE Tip: If ink has dried on the waste valve from previous draining, it may be necessary to carefully use a significant amount of force to open the valve..
  • Page 205 Empty Ink Waste Trays 11. Rotate the spit tray waste valve knob counter-clockwise until the white line is horizontal and the ink begins to flow out. 12. When the ink stops dripping out, rotate the spit tray waste valve knob clockwise until it is fully closed and the white line is vertical.

  • Page 206: Clean Uv Led Unit Quartz Window

    Clean UV LED Unit Quartz Window Clean UV LED Unit Quartz Window Introduction Dust and other debris as well as ink mist can accumulate on the UV LED unit windows. There is a quartz window below each of the two sets of UV LED units. When to do Inspect and clean the UV LED unit windows once a month.

  • Page 207: Fill The Coolant Bottle

    Fill the Coolant Bottle Fill the Coolant Bottle Introduction Coolant is a used to maintain the temperature of the ink in the printheads. It is important to check the coolant bottle, located in the Primary Ink Bay, to see if the level is low. Keep the coolant level up to ensure proper ink temperature.

  • Page 208: Clean The Gantry Rails

    Clean the Gantry Rails Clean the Gantry Rails Introduction Dust and debris can accumulate on the gantry rails, which run along the length of the table. The bearings that run on the rails are equipped with shields that are designed to keep debris from entering the bearing housing.
  • Page 209 Clean the Gantry Rails [96] Dust on the gantry rail Procedure 1. Open the Maintenance Station drawer to ensure that there is no possible gantry or carriage movement. 2. Use a dry lint-free cloth to remove any visible debris that has accumulated next to the bearing shields.

  • Page 210: Change Ink Filter

    Change Ink Filter Change Ink Filter Introduction Each ink colour has a filter that removes any particulate matter from the ink as it is pumped from the ink bag to the printheads. The ink filters are located in an enclosure below the ink bays with each filter positioned below its ink bag.
  • Page 211 Change Ink Filter [97] Remove Ink bag coupler 2. Push on the top of the ink filter enclosure door and it will flip forward to open and provide access to the filters. [98] Remove Ink Filter Enclosure Cover Chapter 11 - Maintenance...
  • Page 212 Change Ink Filter 3. Locate the bleed tube valve on the top of the ink filter you are going to change and wrap a lint- free cloth around the end of the bleed tube of the ink filter to catch any ink that may spray out when you release the pressure in the next step.

  • Page 213: Bleed An Ink Filter

    Bleed an Ink Filter Bleed an Ink Filter Introduction Ink filters contain air that must be released. Although, you can select Done or Postpone even if the task is not complete, it is in your best interest to follow the recommended schedule. If you don't bleed the filters you will see poor image quality.
  • Page 214 Bleed an Ink Filter Procedure 1. Push on the top of the ink filter enclosure door and it will flip forward to open and provide access to the filters. [100] Open the Ink Filter Enclosure Cover 2. Locate the bleed tube valve on the top of the ink filter you are going to bleed (the cap that holds it in place indicates the colour of the ink line into that filter).
  • Page 215 Bleed an Ink Filter 5. Once ink has been drawn into the syringe (it may spring back due to the vacuum in the syringe), release the plunger slowly, close the stopcock, disconnect the syringe, and carefully discard the ink into a waste bucket. IMPORTANT The same syringe can be used to bleed all the ink channels if they are done in succession.

  • Page 216: Roll Media Option Maintenance

    Roll Media Option Maintenance Roll Media Option Maintenance RMO Maintenance Guidelines Introduction This section provides information about what is required for proper RMO maintenance and cleaning. NOTE Any time there is any foreign matter or debris on the platen or the capstan it must be removed immediately.

  • Page 217: Clean The Rubber Capstan

    Clean the Rubber Capstan Clean the Rubber Capstan Introduction The capstan is a rubber-coated roller that helps to track and guide the media position. The capstan must be kept clean and its rubber surface free of blemishes or defects to ensure accurate media transport and optimal print quality.

  • Page 218: Remove Stains (Coffee, Tea, Soda Pop, Etc.)

    Remove Stains (coffee, tea, soda pop, etc.) How to Remove Solid Debris Procedure 1. Dust the surface of the capstan using a Swiffer or other lint-free brush or cloth. Surface may be brushed in any direction. [101] Remove lint, dust, paper particles and debris Remove Stains (coffee, tea, soda pop, etc.) Supplies Needed: Rubber gloves, soap, hot water, and lint-free cloth.
  • Page 219 Remove Stains (coffee, tea, soda pop, etc.) 4. Allow adequate time for the capstan to dry. NOTE If scrubbing action leaves debris on the surface, wait for the surface to dry completely, then follow the procedure listed above for “Removing Solid Debris”. Chapter 11 - Maintenance...

  • Page 220: Remove Uncured Ink On The Capstan

    Remove Uncured Ink on the Capstan Remove Uncured Ink on the Capstan Before you begin Supplies needed: • Nitrile gloves, • safety goggles with side shields, • several absorbent clothes and • Isopropyl Alcohol (95% pure). Procedure 1. Put on gloves and goggles. [102] Ink Spill on Capstan Chapter 11 - Maintenance...
  • Page 221 Remove Uncured Ink on the Capstan 2. Wipe up the majority of the ink by dipping with the absorbent cloth. [103] Wipe up ink with cloth 3. Wet a new absorbent cloth with isopropyl alcohol and wipe up the remaining ink. [104] Wet fresh cloth with isopropyl alcohol NOTE It may be difficult to tell whether or not all the ink has left the surface.
  • Page 222 Remove Uncured Ink on the Capstan [105] Wipe up remainder of ink 4. Allow adequate time for capstan to dry. NOTE If the scrubbing action leaves fibres from the cloth on the surface, wait for the surface to dry completely, then follow the procedure listed above for Removing Solid Debris. When the capstan is kept clean and its rubber surface is free of stains or defects, you are ensured of accurate media transport and optimal print quality.

  • Page 223: Troubleshooting And Support

    Chapter 12 Troubleshooting and Support...

  • Page 224: Troubleshooting Overview

    Troubleshooting Overview Troubleshooting Overview Introduction This section covers general problems that may occur with the printer. Malfunctions that trigger system error messages can be caused by human error, a system malfunction, an interface cable malfunction, mechanical printer malfunction and/or printer firmware failure. Basic Troubleshooting Troubleshooting helps you locate the source of errors and fix common problems that can arise during printing.

  • Page 225: Enable The Remote Service Connection

    Enable the Remote Service connection Enable the Remote Service connection Introduction You have to enable the Remote Service connection to enable automatic software updates and to enable Remote Assistance. Procedure 1. On the operator panel click on [Settings] →[Network connection]. Chapter 12 - Troubleshooting and Support...
  • Page 226 Enable the Remote Service connection 2. Use the on-screen keyboard to enter the proxy settings and proxy authentication settings to allow the Arizona printer to access locations outside the company network. Chapter 12 - Troubleshooting and Support...
  • Page 227 Enable the Remote Service connection 3. Click on [Remote Service] and tick the checkbox [Enable connection] to allow the Arizona printer to connect to the Remote Service server. 4. The status should now change to 'Connected'. NOTE If the status remains 'Not connected' do the following. 1.

  • Page 228: Configure Remote Assistance

    Configure remote assistance Configure remote assistance Introduction Enable and configure remote assistance to give the service organization access to your system. The service technician is then able to operate your system and provide assistance remotely. Before you begin Enable the Remote Service Make sure you have enabled the Remote Service connection (see connection on page 225).

  • Page 229: Install Software Updates With Remote Service

    Install software updates with Remote Service Install software updates with Remote Service Introduction You can download and install software updates when they are available for your printer. The back office uses Remote Service communication to release software updates. Before you begin •...
  • Page 230 Install software updates with Remote Service 2. When a new software update package is available click on [Install]. Chapter 12 - Troubleshooting and Support...

  • Page 231: Install Software Updates (Without Remote Service)

    Follow the procedure below when you receive a notification, from your local service representative that a software version is available. Procedure 1. Visit https://dgs.cpp.canon. 2. Go to [Printer Support Customer]. 3. Select your Arizona printer model.
  • Page 232 Install software updates (without Remote Service) 7. Go to http://[Network name]:8080/ to navigate to your Arizona printer, e.g. in the example below the printer address is http://AZ6563:8080/. 8. The printer web page opens. Select [Update software]. 9. On the software upload page select [Browse] and navigate to the unzipped software update package (step 5).
  • Page 233 Install software updates (without Remote Service) 11. On the operator panel click on [Updates]. 12. The new software update package will be available. Click on [Install]. Chapter 12 - Troubleshooting and Support...
  • Page 234 Install software updates (without Remote Service) Chapter 12 - Troubleshooting and Support...

  • Page 235: Chapter 13 Regulation Notices

    Chapter 13 Regulation Notices...
  • Page 236 CE Declaration of Conformity (EEA including Switzerland) • In accordance with 2006/42/EC, a document setting out the contents of the CE Declaration of Conformity is included in this User Documentation. Radio Interference suppression (all countries except USA) • Warning: This equipment is compliant with Class A. In a residential environment this equipment may cause radio interference.
  • Page 237 Internal controller 200 mAh Lithium type Caution: Canon does not accept any liability for any damage or consequences, if the batteries are removed by persons other than Canon service personnel. Battery Labelling (USA) This product contains a Lithium battery, containing Perchlorate Material – special handling may "http://www.dtsc.ca.gov/hazardouswaste/perchlorate"...
  • Page 238 For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more "http://www.canon- information regarding return and recycling of WEEE products, please visit europe.com/environment"...
  • Page 239 - Decision No.4693/QD-BCT correcting Circular 30/2011/TT-BCT. For the statement on Canon Marketing Vietnam website, please see the last paragraph on the "http://www.canon.com.vn/personal/web/company/about/" web page of the following URL: REACH compliance (EEA including Switzerland) •...
  • Page 240 Operating environment (All countries) • The environmental requirements for correct operation of the machine are as follows: • Operating temperature (T): 18°C (64°F) to 30°C (86°F) • Relative Humidity (RH): 40% to 70% • Operating altitude: below 2000 m Deployment area: below 2000 m altitude and non-tropical (China) •...

  • Page 241: Application Information

    Appendix A Application Information...

  • Page 242: Application Resources On Our Website

    There are many resources available on our website: Application Hints and Tips, Media Recommendations, Media Profiles, Customer Application Bulletins, and more. To access this information, navigate to: https://dgs.cpp.canon then select Printer Support - Customer Access. There is a Media Notes document that contains useful information about printing on various media.
  • Page 243 Application Resources on our website Application Bulletin 26 - Variable Reduced Density in White Spot Data for Raster Images Application Bulletin 27 - Ink Filters Must be Changed Every 12 Months Application Bulletin 28 - Selecting Appropriate Océ Ink for Your Applications: Océ IJC255 or Océ IJC256 Application Bulletin 29 - Recommended Media for Use With the New Océ...
  • Page 244 Application Resources on our website Application Bulletin 62 Sensitivity to LED Flashlights Varies with Ink Types Application Bulletin 63 Potential Safety Issue when using Blank Space Skipping Application Bulletin 64 Océ Arizona Maintenance Videos Updated and Expanded Application Bulletin 65 AMS No Purge Option for White Channel Application Bulletin 66 How to Empty the Ink Waste Trays Customer Support The information found on our website is based on our experience with the Arizona printers.

  • Page 245: Index

    Index Index Ionization............122, Ionizer bar............. 122, power..............65 AC power plug............Alphanumeric input..........44 Maintenance............Maintenance Station........40, Measurement Units..........56 Batch job nesting............77 Media Adhesion............81 Beacon Light Status..........Media shaft............. Media Storage............media thickness............Metric Vacuum Zones........70, Carriage Collision........... MSDS Ink Information .........174 Carriage Guard............
  • Page 246 Index hardware............94 RMO media size supported........specifications..........96 Safety Data Sheets..........safety interlock system.......... Safety Training............SDS (Safety Data Sheets)........Software updates......... 229, Special Prints............Static and Humidity........122, Static Suppression........122, Thermal Expansion..........Training..............Upgrade..............42 User Interface Settings...........56 UV Flush..............Vacuum Gauge............Vacuum Overlay.............
  • Page 248 Canon U.S.A., Inc. www.usa.canon.com Canon Canada Inc. www.canon.ca Canon Europe Ltd www.canon-europe.com Canon Latin America Inc. www.cla.canon.com Canon Production Printing Australia Pty. Ltd. www.cpp.canon.au Canon China Co., Ltd www.canon.com.cn Canon Singapore PTE. Ltd www.canon.com.sg Canon Hongkong Co., Ltd www.canon.com.hk © Canon Production Printing 2018, 2020...

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