Obtaining Service And Support; Cisco Connection Online - Cisco WIC36-1B-S Configuration Note

Obtaining Service and Support

Step 7
Obtaining Service and Support
For service and support for a product purchased from a reseller, contact the reseller. Resellers offer
a wide variety of Cisco service and support programs, which are described in the section "Service
and Support" in the information packet that shipped with your chassis.
Note
(CCO) as a guest. CCO is Cisco Systems' primary, real-time support channel. Your reseller offers
programs that include direct access to CCO's services.
For service and support for a product purchased directly from Cisco, use CCO.

Cisco Connection Online

CCO is Cisco Systems' primary, real-time support channel. SMARTnet customers and partners can
self-register on CCO to obtain additional content and services.
Note
offers programs that include direct access to CCO's services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco's customers and business partners. CCO services include product information,
software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures,
descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously—a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
e-mail, and is excellent for quick access to information over lower bandwidths. The WWW version
of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well
as hyperlinks to related information.
16
The configuration you entered is displayed as a command script and you are asked if you
want to use it. If you enter no, the information you just entered is discarded and you can
begin the configuration again. If you enter yes, the configuration is saved in the startup
configuration:
Use this configuration? [yes/no]: yes
Building configuration...
Use the enabled mode 'configure' command to modify this configuration.
Press RETURN to get started!
The configuration is saved. If you added an interface, the router reboots in the new
configuration when you press Return.
If you purchased your product from a reseller, you can access Cisco Connection Online
If you purchased your product from a reseller, you can access CCO as a guest. Your reseller