Table of Contents
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Solving Problems .................................................................................................................................... 144
Checking for Software Updates........................................................................................................ 144
Product Status Messages ................................................................................................................ 145
Running a Product Check ................................................................................................................ 147
Resetting Control Panel Defaults ..................................................................................................... 149
Solving Power and Battery Problems ............................................................................................... 150
Product Does Not Turn on ........................................................................................................... 151
Product Does Not Turn Off .......................................................................................................... 151
Product Turns Off Automatically .................................................................................................. 151
Battery Does Not Charge From Computer................................................................................... 152
Solving Setup Problems ................................................................................................................... 152
Noise After Ink Installation ........................................................................................................... 152
Software Installation Problems .................................................................................................... 153
Solving Network Problems ............................................................................................................... 153
Product Cannot Connect to a Wireless Router or Access Point .................................................. 154
Network Software Cannot Find Product on a Network................................................................. 155
Product Does Not Appear in Mac Printer Window ....................................................................... 156
Wireless Network Connection is Unstable on a Mac ................................................................... 156
Cannot Print Over a Network....................................................................................................... 157
Solving Paper Problems................................................................................................................... 158
Paper Feeding Problems............................................................................................................. 158
Paper Jam Problems in the Rear Paper Feed ............................................................................. 159
Paper Jam Problems Inside the Product ..................................................................................... 159
Solving Problems Printing from a Computer..................................................................................... 160
Nothing Prints .............................................................................................................................. 161
Product Icon Does Not Appear in Windows Taskbar ................................................................... 161
Error After Cartridge Replacement .............................................................................................. 162
Printing is Slow ............................................................................................................................ 163
Solving Page Layout and Content Problems .................................................................................... 164
Inverted Image............................................................................................................................. 165
Too Many Copies Print ................................................................................................................ 165
Blank Pages Print ........................................................................................................................ 165
Incorrect Margins on Printout....................................................................................................... 166
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