Lexmark C9235 User Manual page 177

Troubleshooting
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Print the document.
Do dark lines appear on prints?
Step 3
a
Remove, and then insert the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Do dark lines appear on prints?
Horizontal white lines
Notes:
•
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to navigate through the settings.
•
If horizontal white lines keep appearing on your prints, then see the "Repeating defects" topic.
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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