Seeking Help; Checking The Handling Result; Recording Emergency Maintenance Information - Huawei ME60 Emergency Maintenance

HUAWEI ME60 Multiservice Control Gateway
Emergency Maintenance
Item
After the fault type is verified, apply emergency maintenance according to the description in
the Chapter "3.2 Guide to Handling Emergencies".





2.2.4 Seeking Help

Seek Huawei technical support according to the contact information given in section "1.6
Technical Support."

2.2.5 Checking the Handling Result

After services resume, check the device status, board indicators, and alarms to confirm that
the system runs normally. Make a dialing test to prove that services are normal. For detailed
operations, refer to the HUAWEI ME60 Multiservice Control Gateway - Routine
Maintenance.
You are recommended to arrange technical personnel to monitor the system running during
the service peak time so that further problems can be handled immediately.

2.2.6 Recording Emergency Maintenance Information

Record emergency maintenance information, including the emergency maintenance time,
version, fault symptom, handling procedures, and result, for a future query. For the format of
the maintenance record information table, refer to Appendix A "4 Emergency Maintenance
Record Table."
Issue 01 (2017-11-10)
Method
increases.
3.2.1 Failed to Log in to the System Through the Serial Interface
3.2.2 Failed to Start the System
3.2.3 Status of Hardware Components Is Abnormal
3.2.4 Interface Status Is Abnormal
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
2 Flow of Emergency Maintenance
9