Telephone & Technical Support - Vizio VU42L FHDTV10A User Manual

Problem
You see a distorted picture or
hear unusual sound.
The picture has abnormal
patterns.
The display image does not
cover the entire screen.
You can see a picture but you
cannot hear sound.
The TV has pixels that are
always dark or colored.
You see "noise" or "trash" on
the screen.
You switch to a different input
and the volume changes.
You switch to a different input
and the screen size changes.
Tips for High-Definition Users.
Tips for Letterbox Content
Users.
5.3 Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via e-mail or phone.
Version 12/17/2007
Solution
your keyboard to "wake" your computer.
You may be getting interference from electrical appliances, cars, motorcycles, or
fluorescent lights. If you have not mounted it on the wall, try moving your TV to
another location to see if this is the cause of the problem.
Make sure that the input source cable is attached securely and correctly to the back
of your TV.
Make sure that the video input source is within the range of your TV. Compare the
video input source's specifications with your TV specifications.
If you are using RGB mode, make sure that H Size and V Position in the On Screen
Display (OSD) are set correctly.
If you are using TV, AV1, AV2 or Component with 480i input, use the WIDE button
on the remote control to scroll through various screen modes.
Make sure that the volume is not turned down.
Make sure that the sound is not muted.
Make sure that your audio input source cables are connected securely and correctly.
Your LCD HDTV is manufactured using an extremely high level of precision
technology, however, sometimes some pixels of your LCD HDTV may not display.
Pixel defects within industry specifications are inherent to this type of product and do
not constitute a defective product.
When your LCD HDTV's digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your TV's display capabilities. Up-
converting can cause noise or trash.
The TV remembers the volume level from the last time you adjusted it. If the sound
level is higher or lower from another source, then the loudness will change.
The TV remembers the viewing mode from the last time you used a particular input
(AV1, AV2, Component 1, Component 2, HDMI 1, HDMI 2 and TV).
The LCD HDTV is an ideal platform for viewing High Definition Content.
Best Image Quality will be achieved by the HDMI Input, then YPbPr, then RGB.
However, due to variances in broadcast practices, it is possible some image
distortions can occur.
Letterboxed (or "Widescreen") versions of DVD movies are most commonly
formatted for standard 4:3 Televisions.
expanding this content so the entire screen is filled at the expense of image
accuracy. To use this function, press the "ZOOM" key on the remote control and
cycle among the available options.
E-mail: techsupport@vizio.com
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VIZIO VU42L FHDTV10A User Manual
The LCD HDTV has the capability of