Cisco Headset 500 Series User Manual page 46

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
Solution
• Check the volume level on your headset.
• Ensure that the audio output on your device is set to Cisco Headset.
• Ensure that the headset base is plugged into a power source. The headset cannot function without its
• Close any other calling soft clients.
• Make sure that your wireless headset is paired with its base. Place the headset into the base to pair the
• Check that the headset base is properly connected to your desired call device.
• If you use your headset with a multibase, make sure that your desired call source is selected.
• Check the battery level on your wireless headset.
Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
Problem
You cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series.
Solutions
• Check to make sure your microphone is not muted. Press Mute
Cisco Headset 500 Series User Guide
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• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform firmware: Press Applications
Accessories.
• In Cisco Jabber: Click Menu > Options > Audio.
• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.
• On Cisco Webex Teams: Click on your profile picture and select Settings > Audio > Cisco Headset.
base.
headset and base. Make sure that the headset is properly seated.
your microphone. When you are muted on a call, Mute on your inline controller shows solid red.
Troubleshooting and Maintenance
and select Status >
on your controller to mute and unmute