HP EliteBook x360 1030 G7 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook x360 1030
  6. Maintenance and service manual

HP EliteBook x360 1030 G7 Maintenance And Service Manual

Hide thumbs Also See for EliteBook x360 1030 G7:
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook x360 1030 G7

Summary of Contents for HP EliteBook x360 1030 G7

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all editions or Intel, Core, Thunderbolt, vPro, and XMM are you do not accept these license terms, your sole versions of Windows.
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    4 Removal and replacement procedures preliminary requirements ....................33 Tools required ..................................33 Using HP PC Hardware Diagnostics ............................. 34 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ......34 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............34 Service considerations ................................35...
  • Page 6 Plastic parts ................................ 35 Cables and connectors ............................. 35 Drive handling ..............................35 Workstation guidelines ............................. 35 Electrostatic discharge information ............................ 37 Generating static electricity ..........................37 Preventing electrostatic damage to equipment ................... 38 Personal grounding methods and equipment ....................38 Grounding the work area ..........................
  • Page 7 Backing up information and creating recovery media ..................... 72 Using Windows tools for backing up ......................72 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..72 Restoring and recovering your system ..........................73 Creating a system restore ..........................
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP EliteBook x360 1030 G7 Notebook PC Model number: 13-xxxxxx CTO model number: 13t-xx0xxx, 13t-xx1xxx Processors Intel® Core® i7-10810U 1.1 GHz (6 cores, 2666 MHz, 15 W) Intel Core i7-10710U 1.1 GHz (6 cores, 2666 MHz, 15 W) Intel Core i7-10610U 1.8 GHz (4 cores, 2666 MHz, 15 W)
  • Page 10 ● 256 GB, M.2 2280, PCIe-3×2×2, NVMe + 16 GB, 3D Xpoint solid-state drive Audio and video HP Camera: Integrated HD 720p one-piece, fixed, camera, with infrared and shutter // DualAryMic USB2 Dual-array digital microphone Near field NFC Mirage WNC XRAV-1...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP...
  • Page 12 Chapter 1 Product description ENWW...

  • Page 13: Components

    Components Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Battery light When AC power is connected: White: The battery charge is greater than 90 percent. ●...

  • Page 14: Left

    High Definition Multimedia Interface (HDMI) device. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 15: Display

    Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 17: Keyboard Area

    Keyboard area ENWW Keyboard area...

  • Page 18: Touchpad

    Touchpad Touchpad settings Use the illustration and table to identify the touchpad components. To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 19: Lights

    Lights Use the illustration and table to identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 20: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Use the illustration and table to identify the button, speakers, and fingerprint reader on the computer. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 21: Special Keys

    Table 2-6 Button, speaker, and fingerprint reader components and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Hot Keys (Select Products Only)

    Table 2-7 Special keys and their descriptions Component Description esc key Displays system information when pressed in combination with the fn key. fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.

  • Page 23: Bottom

    Press the fn key, and then press one of the keys listed in the following table. ▲ Table 2-8 Hot keys and their descriptions Description Turns on scroll lock. Breaks the operation. Sends a programming query. Pauses the operation. Bottom Use the illustration and table to identify the bottom components.

  • Page 24: Rear

    Table 2-10 Top cover component and its description Component Description Internal microphones (2) Record sound. Rear Use the illustration and table to identify the rear components. Table 2-11 Rear component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 25 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number Table 2-13...

  • Page 26: Inserting A Nano Sim Card (Select Products Only)

    Table 2-14 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Inserting a nano SIM card (select products only) To insert a SIM card, follow these steps. Chapter 2 Components ENWW...

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag on the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number 33.8 mm (13.3 in) touchscreen display assembly: LCD, UHD (3840×2160), BrightView, OLED, UWVA, touchscreen display assembly; typical brightness: M16087-001 400 nits LCD, FHD (1920×1080), BrightView, LED, UWVA, SVR touchscreen display assembly; typical M16089-001 brightness: 1000 nits LCD, FHD (1920×1080), BrightView, LED, UWVA, low power (LP), touchscreen display assembly;...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number LCD, FHD (1920×1080), antiglare, LED, UWVA, low power LP, touchscreen display assembly; typical M16085-001 brightness: 400 nits Top cover/keyboard Top cover/keyboard equipped with backlight and privacy filter for use only on computer models equipped with WWAN capability (includes backlight cable and keyboard cable): For use in Belgium M16982-A41...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Taiwan M16982-AB1 For use in Thailand M16982-281 For use in Turkey M16982-141 For use in Turkey-F M16982-541 For use in the Ukraine M16982-BD1 For use in the United Kingdom M16982-031...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in South Korea M16980-AD1 For use in Spain M16980-071 For use in Sweden and Finland M16980-B71 For use in Switzerlnad M16980-BG1 For use in Taiwan M16980-AB1 For use in Thailand M16980-281...
  • Page 32 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Romania M16981-271 For use in Russia M16981-251 For use in Saudi Arabia M16981-171 For use in Slovenia M16981-BA1 For use in South Korea M16981-AD1 For use in Spain M16981-071...
  • Page 33 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the Netherlands M16979-B31 For use in Northwest Africa M16979-FP1 For use in Norway M16979-091 For use in Portugal M16979-131 For use in Romania M16979-271 For use in Russia M16979-251...
  • Page 34 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005 512 GB, M.2 2280, PCIe, NVMe, SED solid-state drive with TLC L85368-005 512 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85364-005 256 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85350-005...
  • Page 35 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and the Windows 10 M16068-601 operating system for use only with computer models equipped with an OLED display assembly Equipped with an Intel Core i7-10710U processor, 16 GB of system memory, and a non-Windows M16068-001 operating system for use only with computer models equipped with an OLED display assembly...

  • Page 36: Mass Storage Devices

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows M16058-001 operating system Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10 M16057-601 operating system Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and a non-Windows...

  • Page 37: Cables

    65 W AC adapter, (non-PFC, slim, USB Type-C, straight, 1.8 m) L04650-850 65 W AC adapter (non-PFC, USB Type-C, RC, 1.8 m) L32392-001 65 W AC adapter (non-PFC, USB Type-C, 1.8 m) L67440-001 HP USB Type-C–to–RJ45 adapter 855560-001 HP executive 15.6 backpack L59632-001 ENWW Cables...
  • Page 38 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Bracket Kit (includes the WWAN bracket) M16055-001 HP USB Type-C male–to–USB Type-C male cable (1 m) L65253-001 Cable Kit (includes the connector board cable, NFC module cable, sensor board cable, and touchpad cable) M20833-001 Case: HP executive 15.6 topload...
  • Page 39 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America L19367-002 For use in The People's Republic of China L19368-002 For use in South Africa L19369-002 For use in South Korea L19366-002 For use in Switzerland L19370-002 For use in The United Kingdom...
  • Page 40 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America L36822-001 For use in The People's Republic of China L36823-001 For use in South Africa L36824-001 For use in Switzerland L36825-001 For use in Taiwan L36827-001 For use in Thailand L36826-001...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Magnetic Phillips P1 screwdriver ● ● Nonconductive, nonmarking pry tool Torx T6 screwdriver ●...

  • Page 42: Using Hp Pc Hardware Diagnostics

    ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 43: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.
  • Page 44 Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and ● equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

  • Page 45: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 46: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 47: Recommended Materials And Equipment

    ● foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 48 Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized ● equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 50: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 42 screws when you service the parts described in this chapter.

  • Page 51: Battery

    Use a nonmarking, nonconductive tool (1) to release the rear edge of the bottom cover (2) from the computer. Remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description...
  • Page 52 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85358-005 1 TB, M.2 2280, PCIe-NVMe 3×4, SS solid-state drive with TLC L85348-005 512 GB, M.2 2280, PCIe-3×4, SS solid-state drive with TLC L85360-005...

  • Page 54: Wwan Module

    Remove the Phillips PM2.0 × 3.0 screw (1) that secures the solid-state drive to the system board. Pull the drive (2) away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. WWAN module To remove the WWAN module, use this procedure and illustration.
  • Page 55 Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-005 Qualcomm X55 LTE+5G L83053-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 56: Connector Board Cable

    Remove the WWAN module (3) by pulling the module away from the slot at an angle. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 57: Connector Board

    NOTE: The connector board cable is available in the Cable Kit, spare part number M20833-001. Before removing the connector board cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42).

  • Page 58: Display Assembly

    Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42). Disconnect the battery cable from the system board (Battery on page 43). Remove the WWAN module (see WWAN module on page 46).
  • Page 59 Remove the WWAN module shield (1). Disconnect the WLAN antenna cables (2) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Release the ZIF connector (3) to which the webcam/microphone module cable is connected, and disconnect the cable from the system board.

  • Page 60: Speakers

    Remove the six Phillips M2.0 × 6.0 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) away from the top cover/keyboard. (The top cover/ keyboard disengages from the display assembly hinges.) Separate the display assembly (2) from the top cover/keyboard.
  • Page 61 Table 5-6 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and rubber isolators) M16052-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42).

  • Page 62: Touchpad Cable

    Remove the left speaker (4). NOTE: When removing the left speaker, make note of the location of the rubber isolators (5). The absence of or damage to these isolators can result in degraded left speaker performance. Reverse this procedure to install the speakers. Touchpad cable To remove the touchpad cable, use this procedure and illustration.

  • Page 63: Touchpad

    Remove the touchpad cable (3). Reverse this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-7 Touchpad description and part numbers Description Spare part number For use only on computer models equipped with NFC capability M16048-001 For use only on computer models not equipped with NFC capability M16056-001...
  • Page 64 Release the ZIF connector (4) to which the NFC module cable is connected, and then disconnect the cable from the system board. Fold back the keyboard cable (5) until the touchpad screws are accessible. Remove the three Phillips M2.0 × 2.0 broad head screws (1) that secure the touchpad to the computer. Remove the touchpad bracket (2).

  • Page 65: Nfc Module Cable

    NFC module cable To remove the NFC module cable, use this procedure and illustration. NOTE: The NFC module cable is available in the Cable Kit, spare part number M20835-001. Table 5-8 NFC module cable description and part number Description Spare part number NFC module cable: M16045-001 NOTE:...

  • Page 66: Nfc Module

    NFC module To remove the NFC module, use this procedure and illustration. Table 5-9 NFC module cable description and part number Description Spare part number NFC module cable: M16045-001 NOTE: The NFC module cable spare part kit does not include the NFC module cable cable. The NFC module cable cable is available in the Cable Kit, spare part number M20835-001.
  • Page 67 Table 5-10 System board descriptions and part numbers Description Spare part number All system board spare part kits include an integrated processor and replacement thermal material. Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and the Windows 10 OSR operating M16071-601 system Equipped with an Intel Core i7-10810U processor, 32 GB of system memory, and a non-Windows OSR operating...
  • Page 68 Table 5-10 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and the Windows 10 operating system M16060-601 Equipped with an Intel Core i5-10310U processor, 16 GB of system memory, and a non-Windows operating system M16060-001 Equipped with an Intel Core i5-10310U processor, 8 GB of system memory, and the Windows 10 OSR operating system M16061-601...
  • Page 69 Keyboard cable ZIF connector cable (5) ● Touchpad cable ZIF connector cable (6) ● Backlight cable ZIF connector cable (7) ● ● Fingerprint cable ZIF connector cable (8) NFC module cable ZIF connector cable (9) ● ● Left speaker cable (10) Remove the four Phillips M2.0 ×...

  • Page 70: Fan/Heat Sink Assembly

    Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly To remove the fan/heat sink assembly, use these procedures and illustrations. Table 5-11 Fan/heat sink assembly descriptions and part number Description Spare part number Fan/heat sink assembly assembly (includes replacement thermal material and fan cables)

  • Page 71: Sensor Board Cable

    Remove the fan/heat sink assembly (4) from the system board (2). Thoroughly clean the thermal material from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.

  • Page 72: Sensor Board

    Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42). Remove the battery (Battery on page 43). Remove the system board (see System board on page 58). Remove the sensor board cable: Turn the system board upside down with the rear toward you.

  • Page 73: Wwan Antenna

    Before removing the sensor board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42). Remove the battery (Battery on page 43). Remove the system board (see System board on page 58).
  • Page 74 Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (Bottom cover on page 42). Remove the battery (Battery on page 43). Remove the speakers (see Speakers on page 52). Remove the WWAN antenna: Detach the transceivers (1) from the top cover/keyboard surface. (The transceivers are attached to the top cover/keyboard with double-sided adhesive.) Release the cables (2) from the routing path to which they are formed in the top cover/keyboard.

  • Page 75: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 76: Updating Setup Utility (Bios)

    Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 77: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 78 Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 79: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 80: Backing Up Information And Creating Recovery Media

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 81: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 82: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 83: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 8-1 Computer specifications Metric U.S.

  • Page 84: 33.8 Cm (13.3 In) Display Specifications

    Table 8-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 33.8 cm (13.3 in) display specifications This section provides specifications for your display.

  • Page 85: Solid-State Drive Specifications (Sata-3)

    Table 8-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Access times, logical 0.1 ms 0.1 ms 0.1 ms Transfer rate Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write...
  • Page 86 Chapter 8 Specifications ENWW...

  • Page 87: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 88 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.

  • Page 89: Nonvolatile Memory Usage

    Provides Data cannot be written to this This memory is protected (select models protected device via the host processor. by the HP Sure Start only) backup of The content is managed solely Embedded Controller. critical System by the HP Sure Start BIOS code, EC Embedded Controller.
  • Page 90 A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 91: Questions And Answers

    HP ProtectTools call to write to the flash. Security Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive.
  • Page 92 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 93: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
  • Page 94 Chapter 9 Statement of memory volatility ENWW...

  • Page 95: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore...
  • Page 97 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 98 Chapter 10 Power cord set requirements ENWW...

  • Page 99: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 100 Chapter 11 Recycling ENWW...

  • Page 101: Index

    15 specifications 75 backups 71, 72 touchpad 10 hot key components 14 BIOS computer major components 19 HP PC Hardware Diagnostics Windows determining version 68 computer specifications 75 downloading 34 downloading an update 69 connector board HP Recovery media...
  • Page 102 USB flash drive 73 data from volatile 79 fn lock 11 recovery media 72 system restore 73 microphone mute 11 creating using HP Cloud Recovery system restore point, creating 72 mute 11 Download Tool 72 power 11 creating using Windows tools 72...

Table of Contents