Canon TR150 Series Online Manual
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Canon TR150 Series Online Manual

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TR150 series
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Summary of Contents for Canon TR150 Series

  • Page 1 TR150 series Online Manual English...

  • Page 2: Table Of Contents

    Contents Using Online Manual..........8 Symbols Used in This Document.
  • Page 3 Deep Print Head Cleaning............78 Aligning the Print Head.
  • Page 4 Checking Battery Status on the LCD..........140 LCD and Operation Panel.
  • Page 5 Printing Using Canon Application Software........
  • Page 6 Restoring to Factory Defaults........... . 234 Problems while Printing from Smartphone/Tablet.
  • Page 7 1660..............288 1687.

  • Page 8: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...

  • Page 9: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 10: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...

  • Page 11: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 12 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 13 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
  • Page 14 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
  • Page 15 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 16 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 17 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 18 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 19 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 20 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 21 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
  • Page 22 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 23 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 24 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
  • Page 25 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 26: Network

    Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
  • Page 27 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection •...

  • Page 28: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
  • Page 29 For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer. • If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. •...

  • Page 30: Network Connection Tips

    Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct...

  • Page 31: Default Network Settings

    Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 min. Enable/disable Bonjour Enable Service name Canon TR150 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication (Enable/disable communication) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
  • Page 32 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.

  • Page 33: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.

  • Page 34: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection

    Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.

  • Page 35: Printing Network Settings

    Product information – Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt...
  • Page 36 Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID...
  • Page 37 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
  • Page 38 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active 3-3-16 Security Protocol Security method – 3-3-17 Wireless LAN DRX Discontinuous recep- Enable/Disable tion (wireless direct) Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire- Device name for wireless direct (Up to 32 alphanumeric...
  • Page 39 ("XX" represents alphanumeric characters.)

  • Page 40: Reconfiguration Method Of Wi-Fi Connection

    Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ See Changing the Connection Mode. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...

  • Page 41: Connecting With Wireless Direct

    Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
  • Page 42 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. • You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
  • Page 43 Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below. 1. Make sure the printer is turned on. Power Supply 2. Select (Setup) on HOME screen and then press the OK button. 3. Select LAN settings and then press the OK button. 4.
  • Page 44 3. To show the password, select ON and to hide the password, select OFF. You can check the updated setting. • Change password Change the password for Wireless Direct. ◦ To set manually. 1. Select Change manually. 2. Check displayed message and select Next. 3.

  • Page 45: Ij Network Device Setup Utility (Macos)

    IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...

  • Page 46: Ij Network Device Setup Utility

    IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.

  • Page 47: Starting Up Ij Network Device Setup Utility

    Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.

  • Page 48: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.

  • Page 49: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 50: Handling Paper, Ink Tanks, Etc

    Handling Paper, Ink Tanks, etc. Loading Paper Replacing Ink Tanks...

  • Page 51: Loading Paper

    Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...

  • Page 52: Loading Plain Paper / Photo Paper

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 53 4. Slide the paper guide (C) to the left, and load the paper against the far right (D) of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Slide the paper guide to align it with the paper stack. Do not slide the paper guide too hard against the paper.
  • Page 54 Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Keep the paper stack height below the tab (G) of the paper guide. 6. Set the paper thickness lever (H) to the right.
  • Page 55 Note • If the corners or edges of the paper are smudged, try to print with the paper thickness lever set to the left. It may improve print quality. Reset the paper thickness lever to the right when you finish printing.

  • Page 56: Loading Envelopes

    Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. Envelopes with an embossed or treated surface Envelopes with a double flap Envelopes whose gummed flaps are already moistened and adhesive...
  • Page 57 4. Slide the paper guide (C) to the left, and load the envelopes against the far right (D) of the rear tray WITH THE PRINT SIDE FACING YOU. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
  • Page 58 5. Slide the paper guide to align it with the envelopes. Do not slide the paper guide too hard against the envelopes. The envelopes may not be fed properly. Note • Keep the envelope stack height below the tab (E) of the paper guide. 6.
  • Page 59 Note • Reset the paper thickness lever to the right when you finish printing. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the LCD. 7. If page size and media type shown on LCD match size and type of envelopes loaded in rear tray, select OK.

  • Page 60: Replacing Ink Tanks

    Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Ink Tips...

  • Page 61: Replacing Ink Tanks

    Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Take appropriate action according to the message. When Error Occurred Note •...
  • Page 62 3. Remove the ink tank where the ink runs out. Push the tab (A) and lift the ink tank to remove. Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. •...
  • Page 63 4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank. Important • Do not touch the electrical contacts (D) on the ink tank. Doing so can cause the printer to malfunction or become unable to print.
  • Page 64 • Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed. • If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
  • Page 65 7. Close the print head cover. Note • If the error message appears on the LCD after the print head cover is closed, take appropriate action. When Error Occurred • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically.
  • Page 66 • Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly. •...

  • Page 67: Checking Ink Status On The Lcd

    Checking Ink Status on the LCD The status of used ink appears on the HOME screen. A symbol appears in the area A if there is any information about the remaining ink level. The ink is running low. Prepare a new ink tank. Ink has run out.
  • Page 68 You can check the ink model number.

  • Page 69: Ink Tips

    When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.

  • Page 70: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually...

  • Page 71: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
  • Page 72 • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.

  • Page 73: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.

  • Page 74: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2.
  • Page 75 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head...

  • Page 76: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper Check that printer is turned on.
  • Page 77 Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.

  • Page 78: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 79 If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.

  • Page 80: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
  • Page 81 The print head alignment sheet is printed, and the print head is aligned automatically. This takes about 4 minutes. Note • If automatic print head alignment fails, an error message appears on the LCD. When Error Occurred 8. When completion message appears, select OK. Note •...

  • Page 82: Aligning The Print Head Manually

    Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • For details on automatic print head alignment, see Aligning the Print Head.
  • Page 83 8. When Did the patterns print correctly? appears, make sure pattern was printed correctly, and if so, select Yes. 9. Check message and select OK. The input screen for head position alignment values is displayed. 10. Examine first patterns. In column A, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button.
  • Page 84 11. Repeat these steps for columns B to N. 12. Check message and press the OK button. The second set of patterns is printed. 13. Examine second patterns. In column O, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button. Note •...
  • Page 85 The third set of patterns is printed. 16. Examine third patterns. In column W, find pattern in which stripes are least noticeable, select the number of that pattern, and then press the OK button. Note • If all patterns look different, choose the pattern in which horizontal streaks are least noticeable. Subtle horizontal streaks Noticeable horizontal streaks 17.

  • Page 86: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...

  • Page 87: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 88: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 89 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining in the tank? •...

  • Page 90: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.

  • Page 91: Checking Ink Status From Your Computer

    Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.

  • Page 92: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)

  • Page 93: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 94 After cleaning the paper feed roller with a cotton swab, turn on the power, then clean the paper feed roller again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 95: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: two sheets of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 96 10. Set the paper thickness lever (A) to the right. 11. Press OK button. The paper cleans the inside of the printer and only the paper folded in step 9 is ejected. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.
  • Page 97 Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.

  • Page 98: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Carrying the Printer Traveling Abroad with the Printer Main Components and Their Use Main Components...

  • Page 99: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 100: Safety Precautions

    Do not place product close to the flammable solvents such as alcohol or thinner. Do not open or modify the printer. Use the AC adapter (CANON, K30359) that came with the printer.Do not use it for other products. Use only the power cord/cables that came with your printer. Do not use these cables with other devices.
  • Page 101 If ink is accidentally licked or swallowed, rinse out your mouth and drink one or two glasses of water. If irritation or discomfort occurs, obtain medical advice immediately. In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately.

  • Page 102: Regulatory Information

    20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 103 Users in Australia 5150 - 5350MHz band is indoor use only. In Australia, use on channels 120-128 are prohibited in 5GHz Wireless LAN band. Users in New Zealand 5150 - 5250MHz band is indoor use only.

  • Page 104: Weee (Eu&Eea)

    For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/weee, or www.canon-europe.com/battery.
  • Page 105 Pour plus d'informations sur le recyclage de ce produit, contactez vos services municipaux, votre éco- organisme ou les autorités locales compétentes, ou consultez le site www.canon-europe.com/weee, ou www.canon-europe.com/battery.
  • Page 106 Sólo para la Unión Europea y el Área Económica Europea (Noruega, Islandia y Liechtenstein) Estos iconos indican que este producto no debe desecharse con los residuos domésticos de acuerdo con la Directiva sobre RAEE (2012/19/UE) y la Directiva sobre Pilas y Acumuladores (2006/66/CE) y/o la legislación nacional.
  • Page 107 Per a més informació sobre el reciclatge d’aquest producte, contacteu amb l’oficina municipal, les autoritats encarregades dels residus, el pla de residus homologat o el servei de recollida d’escombraries domèstiques de la vostra localitat o visiteu www.canon-europe.com/weee, o www.canon-europe.com/battery.
  • Page 108 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt. Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ (Νορβηγία, Ισλανδία και...
  • Page 109 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery.
  • Page 110 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
  • Page 111 A termék újrahasznosítását illetően informálódjon a helyi polgármesteri hivatalnál, a helyi közterület-fenntartó vállalatnál, a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál, illetve látogasson el a www.canon- europe.com/weee, vagy www.canon-europe.com/battery internetes oldalra. Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Te symbole oznaczają, że produktu nie należy wyrzucać...
  • Page 112 Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
  • Page 113 įranga. Bendradarbiaudami ir teisingai utilizuodami šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery.
  • Page 114 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
  • Page 115 Vaša suradnja u pravilnom zbrinjavanju ovog proizvoda pridonijet će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery.
  • Page 116 EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.

  • Page 117: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Carrying the Printer Traveling Abroad with the Printer...

  • Page 118: Legal Restrictions On Printing

    Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...

  • Page 119: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the print head cover! Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.

  • Page 120: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box, using sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.

  • Page 121: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.

  • Page 122: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.

  • Page 123: Carrying The Printer

    Carrying the Printer Exercise sufficient care when carrying the printer. When you remove the power cord, carry the printer, or stand it up, check that the ON lamp is off. Important • If you repeatedly remove the power cord, carry the printer, or stand it up while the ON lamp is on or flashing, this may cause the ink to leak or the printer to break.

  • Page 124: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply LCD and Operation Panel...

  • Page 125: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 126: Front View

    Front View A: Print Head Cover Open to replace an ink tank or to remove jammed paper inside the printer. B: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel C: Paper Guide Align with the left side of the paper stack.
  • Page 127 I: USB Port Plug in the USB cable to connect the printer with a computer. J: Paper Output Slot Cover Printed paper is ejected. K: Paper Thickness Lever Switches the clearance between the print head and the loaded paper to match the media type. Set to the left when printing on envelopes.

  • Page 128: Rear View

    Rear View A: Expansion Port Used for enhanced functionality. B: Battery Connector Cover Covers the battery connector. When the battery is unplugged from the connector, use this cover to protect the battery connector. C: Battery Connector Connects the battery. For how to connect and use the battery, refer to Using the Battery.

  • Page 129: Inside View

    Inside View A: Ink lamps Lights or flashes to indicate the ink tank status. Lights: The ink tank is correctly installed. Flashing slowly (at around 3-second intervals): The ink is running low. Prepare a new ink tank. Flashing fast (at around 1-second intervals): Ink has run out. Off: The ink tank is not installed properly or the function for detecting the remaining ink level is disabled.
  • Page 130 Note • For details on replacing an ink tank, see Replacing Ink Tanks.

  • Page 131: Operation Panel

    Operation Panel A: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. , and buttons Used to select a setting item. C: Back button Returns the LCD to the previous screen. D: ON button Turns the power on or off. Turning the Printer On and Off E: ON lamp Lights after flashing when the power is turned on.

  • Page 132: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer Using the Battery Checking Battery Status on the LCD...

  • Page 133: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...

  • Page 134: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Open the rear tray cover. The paper output slot cover opens automatically. 2. Press the ON button until the ON lamp is lit to turn on the printer. Checking that Power Is On Note •...
  • Page 135 ECO settings From the computer For Windows: Managing the Printer Power For macOS: Managing the Printer Power • If you use the battery, make sure that it is charged. For details on how to check it, refer to Using the Battery. Turning off the printer 1.
  • Page 136 Managing the Printer Power...

  • Page 137: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...

  • Page 138: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
  • Page 139 The specification of the power cord differs depending on the country or region of use.

  • Page 140: Checking Battery Status On The Lcd

    Checking Battery Status on the LCD Check that printer is turned on. 2. Select (Hint) on HOME screen. LCD and Operation Panel The menu screen of tips appears. 3. Select Battery information. A: Depending on the battery status, the following icons appear. This appears when the battery is charged by AC adapter.

  • Page 141: Lcd And Operation Panel

    LCD and Operation Panel The HOME screen appears when the printer is turned on. A: Network Icons depicting the Wi-Fi setting and the network status indicate by the icon in the standby screen. If the icon appears on the LCD, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router.
  • Page 142 The battery charging remaining is 50% to 70%. The battery charging remaining is 25% to 45%. The battery charging remaining is 20% or below. Note • This appears when the battery is charged by AC adapter. • This appears when the battery charging remaining is 20% or below. •...
  • Page 143 The menu screen appears. Note • For details on how to change settings, refer to Changing Settings from Operation Panel.

  • Page 144: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 145: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 146: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 147: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Custom settings - Detect paper setting mismatch If the check box is deselected, at the time of printing from PC, you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer.

  • Page 148: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...

  • Page 149: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Amount of extension as an example. Check that printer is turned on. 2. Select (Setup) on HOME screen. LCD and Operation Panel 3.
  • Page 150 For more on setting items on the operation panel: Setting Items on Operation Panel...

  • Page 151: Setting Items On Operation Panel

    Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...

  • Page 152: Print Settings

    Print settings Select this setting item from Device settings in the menu screen which appears when you select (Setup) on the HOME screen. • Amount of extension Selects the amount of image that extends off the paper when printing in borderless (full). When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.
  • Page 153 Note • Black only is not enabled except borderless printing for plain paper or envelope printing. For details, see below. Setting the Ink Usage Control (Windows) Setting the Ink Usage Control (macOS) • Print target for plain paper Select Text only or Text and photos for plain paper printing. Note •...

  • Page 154: Lan Settings

    LAN settings Select this setting item from Device settings in the menu screen which appears when you select (Setup) on the HOME screen. Wi-Fi Wireless Direct Wi-Fi By selecting Wi-Fi from LAN settings, the following settings are available. To print the LAN settings, select Print details in the LAN settings and select Yes. Printing Network Settings Important •...
  • Page 155 Items Setting Connection Enabled (connected)/Enabled (disconnected)/Disabled Network name (SSID) XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Frequency 2.4 GHz/5 GHz Wi-Fi security Inactive/WEP(64bit)/WEP(128bit)/WPA-PSK(TKIP)/WPA-PSK(AES)/ WPA2-PSK(TKIP)/WPA2-PSK(AES) Signal strength (%) IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX.
  • Page 156 Note • Select Show setting info to display a screen, allowing you to show or hide the password. Items Setting Connection Enabled (connected)/Disabled Network name(SSID) DIRECT-XXXX-TR150series Password XXXXXXXXXX (10 characters) Wi-Fi security WPA2-PSK(AES) No. of devices connected now XX/XX IPv4 address XXX.
  • Page 157 Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. •...
  • Page 158 Setting items for printing from a PictBridge (Wi-Fi) compliant device. ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦ Timeout setting Specifies the timeout length. • Wi-Fi DRX setting Selecting Enable allows you to activate discontinuous reception when using Wi-Fi (intermittent reception).

  • Page 159: Other Device Settings

    ECO settings • Quiet setting Quiet setting • Wi-Fi pairing settings In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enable/disable pairing Set the printer's Wi-Fi pairing function to enable or disable. ◦ Allow/block additional pairing On another function permit or prohibit Canon PRINT Inkjet/SELPHY pairing.

  • Page 160: Language Selection

    Language selection Changes the language for the messages and menus on the LCD. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Thai / Indonesian / Vietnamese...

  • Page 161: Firmware Update

    Firmware update Select this setting item from Device settings in the menu screen which appears when you select (Setup) on the HOME screen. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server.

  • Page 162: Reset Setting

    Reset setting Select this setting item from Device settings in the menu screen which appears when you select (Setup) on the HOME screen. You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. •...

  • Page 163: Feed Settings

    Feed settings Select this setting item from Feed settings in the menu screen which appears when you select (Setup) on the HOME screen. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.

  • Page 164: Web Service Setup

    ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin.

  • Page 165: Eco Settings

    ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Using Power Saving Function Follow the procedure below to use power saving function. Check that printer is turned on. 2. Select (Setup) on HOME screen. LCD and Operation Panel 3.

  • Page 166: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Select (Setup) on HOME screen. LCD and Operation Panel 3.

  • Page 167: System Information

    System information To display this screen, select System information displayed after selecting (Hint) on the HOME screen. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. •...

  • Page 168: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Type C Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 169 Network Specifications Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a Frequency bandwidth: 2.4 GHz / 5 GHz Channel: 2.4 GHz: 1-11 or 1-13 5 GHz: W52, W53, W56, W58 * Wireless Direct cannot be used in the 5GHz band. * Frequency bandwidth and available channels differ depending on country or region.
  • Page 170 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...

  • Page 171: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 172: Supported Media Types

    Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 173 Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes • Greeting Card Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Note • When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page size and media type.
  • Page 174 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • Minimum size: 2.17 x 3.50 in. (55.0 x 89.0 mm) • Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.

  • Page 175: Paper Load Limit

    Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 176 Media Name <Model No.> Limit of the Outputted Paper Canon Red Label Superior <WOP111> Approx. 10 sheets Canon Océ Office Colour Paper <SAT213> High Resolution Paper <HR-101N> Paper other than Genuine Canon Paper Common Name Limit of the Outputted Paper Plain Paper (including recycled paper) Approx.

  • Page 177: Unsupported Media Types

    • Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...

  • Page 178: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.

  • Page 179: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings...

  • Page 180: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...

  • Page 181: Printing From Application Software (Macos Airprint)

    Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 182: Printing

    Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
  • Page 183 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Important •...
  • Page 184 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Note •...

  • Page 185: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 186 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.

  • Page 187: Printing On Postcards

    Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki (size) for paper size from the printer operation panel. Also, register Hagaki (type), IJ Hagaki, or Hagaki K for paper type, according to your purpose. When you print on the address side, register Hagaki (type).

  • Page 188: Adding Printer

    Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.

  • Page 189: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 190: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.

  • Page 191: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.

  • Page 192: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...

  • Page 193: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 194: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device...

  • Page 195: Printing Template Saved In Printer

    Printing Template Saved in Printer You can print a template saved in the printer beforehand. Note • For details on how to save a template, refer to Save Your Frequently Used Custom Templates to Your Printer. Check that printer is turned on. Load paper.
  • Page 196 7. Use the button to specify the number of copies. 8. Select Print. The printing starts.

  • Page 197: Paper Settings

    Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 198 Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing are different from the paper information registered to the printer: • Paper settings for printing: A5 •...
  • Page 199 Replace paper Select if you want to print after replacing the paper of the rear tray. For example, when the paper size setting for printing is A5 and the paper information registered to the printer is A4, you load A5 sized paper in the rear tray before you start printing. The paper information registration screen is displayed after replacing the paper.

  • Page 200: Frequently Asked Questions

    Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
  • Page 201 Cannot Print from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information...

  • Page 202: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup...
  • Page 203 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)

  • Page 204: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...

  • Page 205: Cannot Find Printer On Network

    Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...

  • Page 206: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)

    Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.

  • Page 207: Power Status

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Power Supply Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.

  • Page 208: Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 209 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Checking Wi-Fi Environment...

  • Page 210: Wi-Fi Environment

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. is displayed: •...
  • Page 211 To check the network name (SSID) of the wireless router the printer is connected to, display it using the operation panel of the printer or print out the network setting information of the printer. ◦ Display on the LCD. LAN settings ◦...
  • Page 212 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, display it using the operation panel of the printer or print out the network setting information of the printer.

  • Page 213: Security Software Settings

    • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.

  • Page 214: Wireless Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.

  • Page 215: Cannot Proceed Beyond Printer Connection Screen

    Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the side of the printer.
  • Page 216 If you cannot resolve problem, follow procedure below to reinstall printer driver. Check3 1. Finish setup. 2. Turn off printer. 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup.

  • Page 217: Cannot Find Printer While Using Wi-Fi

    Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 Power Supply If not, make sure that the power cord is plugged in securely or the battery is attached correctly and press the ON button to turn on the printer. Check the icon on LCD.
  • Page 218 Note • Use 2.4 GHz or 5 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz or 5 GHz frequency band of the wireless router. To check the network name (SSID) set for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.
  • Page 219 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

  • Page 220: Network Connection Problems

    Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...

  • Page 221: Printer Suddenly Stopped Working For Some Reason

    Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 222 Note • Use 2.4 GHz or 5 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz or 5 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note •...
  • Page 223 Make sure security software's firewall is off. Check8 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 224 Make sure printer is selected as connection for device (e.g. smartphone or Check4 tablet). Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.
  • Page 225 Make sure wireless router does not restrict which computers or printer can Check3 access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.

  • Page 226: Network Key (Password) Unknown

    Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
  • Page 227 For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.

  • Page 228: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 229 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.

  • Page 230: Other Network Problems

    Other Network Problems Checking Network Information Restoring to Factory Defaults...

  • Page 231: Checking Network Information

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 232 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
  • Page 233 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer or print out the network setting information of the printer.

  • Page 234: Restoring To Factory Defaults

    Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, Click here and redo setup. Initialize the network setting using the printer's operation panel.

  • Page 235: Problems While Printing From Smartphone/Tablet

    Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet...

  • Page 236: Cannot Print From Smartphone/Tablet

    Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
  • Page 237 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 238 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 239 • Print the network settings. Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

  • Page 240: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Paper Information Registration Screen Does Not Appear When Loading Paper Paper Information Registration Screen Appears Even Though No Paper Is Loaded Printout Results Are Unsatisfactory...

  • Page 241: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 Power Supply If you use a battery, make sure that it is charged, then press the ON button to turn the printer on. For details on how to check it, refer to the battery's instruction manual. While the ON lamp is flashing, the printer is initializing.
  • Page 242 • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

  • Page 243: Ink Does Not Come Out

    Ink Does Not Come Out Make sure of the estimated ink levels in the ink tanks. Check1 Check the ink status on the LCD. Checking Ink Status on the LCD Are the print head nozzles clogged? Check2 Follow the steps below to print a nozzle check pattern and determine whether the ink is ejected properly from the print head nozzles.
  • Page 244 Request a repair. Step5 The print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or...

  • Page 245: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, flip through the paper before loading. •...
  • Page 246 Clean paper feed roller. Check7 Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 247: Paper Information Registration Screen Does Not Appear When Loading Paper

    Paper Information Registration Screen Does Not Appear When Loading Paper If the paper information registration screen does not appear when you load paper and you cannot specify the paper size, check the following. Check that Check paper replacement is set to Enable. Check1 From (Setup) on the HOME screen, select Feed settings >...

  • Page 248: Paper Information Registration Screen Appears Even Though No Paper Is Loaded

    Paper Information Registration Screen Appears Even Though No Paper Is Loaded If the printer is exposed to very bright light such as direct sunlight, the paper information registration screen may appear regardless of whether or not paper is loaded. Load the paper when the printer is not exposed to bright light, or select (Setup) on the HOME screen, select Feed settings >...

  • Page 249: Printout Results Are Unsatisfactory

    Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Make sure print settings match purpose of printing. Check1 From (Setup) on HOME screen, select Device settings > Print settings and check the following settings.
  • Page 250 • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY: Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above). Check3 Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing.

  • Page 251: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
  • Page 252 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check status of ink tanks. Replace ink tank if ink has run out. Check2 Replacing Ink Tanks Are the print head nozzles clogged? Check3 Follow the steps below to print a nozzle check pattern and determine whether the ink is ejected properly from the print head nozzles.
  • Page 253 If it still does not improve, go to the next step. Request a repair. Step5 The print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

  • Page 254: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...

  • Page 255: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 256 • Other Paper such as envelope If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 1. Roll up paper in opposite direction to paper curl as shown below. 2.
  • Page 257 For details on how to load paper or the position of the paper thickness lever: Loading Paper Depending on the printing content, the printing surface may become scratched or the corners or edges of the paper may become smudged even for the types of paper to set the lever to the right. In this case, set the paper thickness lever to the left.
  • Page 258 1. Make sure the printer is turned on. Power Supply 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.

  • Page 259: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD...

  • Page 260: Printer Does Not Turn On

    • When Charging by USB connection, charging is interrupted if the printer is turned on. When charging with the AC adapter, charging can be continued regardless of the power status. However, charging is interrupted when you start printing. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 261: Printer Turns Off Unexpectedly Or Repeatedly

    Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.

  • Page 262: Usb Connection Problems

    USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...

  • Page 263: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Power Supply When using the battery, make sure it is charged before turning it on. For details on how to check, refer to the instruction manual of the battery. Connect USB cable properly.

  • Page 264: Wrong Language Appears In Lcd

    Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Back button repeatedly until the HOME screen is displayed. 2. Select (Setup) on HOME screen and press OK button. 3. Press button 1 time and press OK button. 4.

  • Page 265: Installation And Download Problems

    Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows)

  • Page 266: Failed To Printer Driver Installation (Windows)

    Failed to Printer Driver Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver.

  • Page 267: Updating Printer Driver In Network Environment (Windows)

    Updating Printer Driver in Network Environment (Windows) Download the latest Printer Driver. Download the latest Printer Driver for your model on the download page of the Canon website. Uninstall the existing Printer Driver and follow the installation instructions to install the latest Printer Driver that you downloaded.

  • Page 268: Errors And Messages

    Errors and Messages When Error Occurred Message (Support Code) Appears...

  • Page 269: When Error Occurred

    When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.
  • Page 270 For details on how to resolve errors with Support Codes, see List of Support Code for Error. Note • For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.

  • Page 271: Message (Support Code) Appears

    Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
  • Page 272 Error Regarding Power Cord Being Unplugged Is Displayed (Windows) While the power was still on, the printer may have been unplugged or the battery power supply may have stopped by the exhausted battery. Check the error message that appears on the computer and click OK. The printer starts printing.
  • Page 273 Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and click here to reinstall it. When printer is connected to your computer with a USB cable, check device Check4 status from your computer. Follow the procedure below to check the device status. 1.

  • Page 274: List Of Support Code For Error

    List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the printer's LCD and computer screen and take the appropriate action in response.
  • Page 275 • 7000 to 7ZZZ 7500 7600 7700 7800 • 9000 to 9ZZZ 9000 • A000 to ZZZZ A000 A100 For paper jam support codes, see also List of Support Code for Error (Paper Jams).

  • Page 276: List Of Support Code For Error (Paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
  • Page 277 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
  • Page 278 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 279: Paper Is Jammed Inside Printer

    Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note •...
  • Page 280 Important • When you move the print head holder, do not touch the print head lock lever. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it.
  • Page 281 5. Slowly pull out paper, so as not to tear it. Keep an angle of the paper about 45 degrees and pull it slowly. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 282 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 283: Printer Is Out Of Paper (1000)

    Printer Is Out of Paper (1000) Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper Loading Envelopes •...
  • Page 284 1200 Cause Print head cover is open. What to Do Close the print head cover and wait for a while. Do not forget to close it, such as after replacing ink tanks. Important • When you replace the ink tank, do not touch the print head lock lever.
  • Page 285 • Make sure that the ink tank is installed properly. If the ink lamp is off, push down on the "Canon" logo on the ink tank. If the front (innermost) part of the ink tank is sticking up, push the ink tank until it clicks into place.
  • Page 286 • Make sure that the ink lamp lights. After taking the corresponding actions, close the print head cover. If the error is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 287 1600 Cause If the lamp on the ink tank is flashing, ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed.
  • Page 288 1660 Cause The ink tank is not installed. What to Do Install the ink tank.
  • Page 289 • Make sure that the ink tank is installed properly. If the ink lamp is off, push down on the "Canon" logo on the ink tank. If the front (innermost) part of the ink tank is sticking up, push the ink tank until it clicks into place.
  • Page 290 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
  • Page 291 Press and hold the printer's Stop button for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by using refilled ink tanks.
  • Page 292 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 293 1806 Cause The battery's temperature is outside the operating temperature range (either too high or too low). What to Do Press the printer's OK button to cancel the error. The battery cannot be used until the battery's temperature returns to within the operating temperature range.
  • Page 294 1807 Cause The battery's temperature is outside the operating temperature range (either too high or too low). What to Do Wait for the battery's temperature to return to within the operating temperature range as the battery cannot be charged when it is outside of the range. The battery will start charging once it's temperature returns to within the operating temperature range.
  • Page 295 2114 Cause Paper settings for printing do not match rear tray paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the printer. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
  • Page 296 Use the buttons to select the appropriate action, then press the printer's OK button. Note • Depending on settings, some of the options below may not appear. Print on set paper Select this option to print onto the paper in the rear tray without changing the paper settings. For example, if the print paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print onto the paper in the rear tray.
  • Page 297 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
  • Page 298 If the front (innermost) part of the ink tank is sticking up, push the ink tank until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
  • Page 299 If you are using a battery, turn off the printer and detach the battery. After a while, plug in printer with the AC adapter or attach the battery to the printer, and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Note...
  • Page 300 5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 301 If you are using a battery, turn off the printer and detach the battery. Plug in printer with the AC adapter or attach the battery to the printer, and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Note...

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