Page 1: Online Manual
TR4500 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........10 Symbols Used in This Document.
Page 3 Loading Based on Use............. . . 89 Supported Originals.
Page 4 Front View..............152 Rear View.
Page 5 Printing Using Canon Application Software........
Page 6 Connecting Telephone Line............255 Setting Telephone Line Type.
Page 7 Printing Document in Printer's Memory..........322 Deleting Document in Printer's Memory.
Page 8 Paper Does Not Feed Properly/"No Paper" Error......... 371 Printout Results Are Unsatisfactory.
Page 9 List of Support Code for Error........422 List of Support Code for Error (Paper Jams).
Page 10: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 11: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 12: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 13: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 14 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 15 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
Page 16 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Page 17 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 18 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 19 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
Page 20 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 21 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 22 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 23 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
Page 24 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 25 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 26 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Page 27 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS," AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 28: Basic Operation
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Faxing...
Page 29: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open the front cover (A) gently. The paper output tray (B) opens. 2. Pull out the cassette until it stops. 3. Use the right paper guide (C) to slide both paper guides all the way out. 4.
Page 30 * The above figure shows the printer with the paper output tray raised. 5. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack. * The above figure shows the printer with the paper output tray raised. 6.
Page 31 7. Press the OK button. 8. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 9. Use the button to select the type of the loaded paper in the cassette, then press the OK button.
Page 32 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
Page 33 16. Specify number of copies and other options under Print Settings (J). For Windows: Specify the number of copies, your model name, the paper size, and other options. For macOS: Specify the number of copies, the paper size, and other options. Note •...
Page 34 Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos. Easy-PhotoPrint Editor Guide...
Page 35: Printing Photos From A Smartphone/Tablet
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the front cover (A) gently.
Page 36 * The above figure shows the printer with the paper output tray raised. 5. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack. * The above figure shows the printer with the paper output tray raised. 6.
Page 37 7. Press the OK button. 8. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 9. Use the button to select the type of the loaded paper in the cassette, then press the OK button.
Page 38 12. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 13. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 14. Select a photo. You can also select multiple photos at once. 15. Specify the number of copies, paper size, etc.
Page 39: Copying
Copying This section describes how to load originals and copy them to plain paper loaded. 1. Open the front cover (A) gently. The paper output tray (B) opens. 2. Pull out the cassette until it stops. 3. Use the right paper guide (C) to slide both paper guides all the way out. 4.
Page 40 * The above figure shows the printer with the paper output tray raised. 5. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack. * The above figure shows the printer with the paper output tray raised. 6.
Page 41 7. Press the OK button. 8. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 9. Use the button to select the type of the loaded paper in the cassette, then press the OK button.
Page 42 12. Press the COPY button (F). 13. Open the document cover (G). 14. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). Note • To copy two or more documents continuously, load them in the ADF (Auto Document Feeder).
Page 43 Loading Documents in the ADF (Auto Document Feeder) 15. Close the document cover gently. 16. Confirm the paper settings, then press the Black button (I) or Color button (J). Important • Do not open the document cover until copying is complete. Note •...
Page 44: Faxing
Faxing Fax multiple documents in black and white as follows. 1. Open the document tray (A). 2. Slide the document guide (B) all the way out. 3. Insert the document WITH THE SIDE TO SCAN FACING UP. 4. Align document guide (B) with document width.
Page 45 5. Press the FAX button (C). 6. Use the Numeric buttons (D) to enter the fax number. 7. Press the Black button (E). Note • Many other convenient faxing features are available. Faxing...
Page 46: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 47 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection •...
Page 48: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 49 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...
Page 50: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection...
Page 51: Default Network Settings
Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon TR4500 series LPR setting Active RAW protocol Active LLMNR Active ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
Page 52 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Page 53: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 54: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection For Windows: For macOS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For macOS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Page 55: Printing Network Settings
Network Diagnostics Network diagnostics ― Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
Page 56 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10...
Page 57 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP &...
Page 58 Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire- Device name for wireless direct (Up to 32 alphanumeric Name less direct characters) WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting...
Page 59: Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...
Page 60: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 61: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 62: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 63: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
Page 64: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 65: Handling Paper, Originals, Fine Cartridges, Etc
Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...
Page 66: Loading Paper
Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes...
Page 67: Loading Plain Paper
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 68 3. Grab handle part of front cover and pull out cassette until it stops. 4. Use the right paper guide (C) to slide both paper guides all the way out. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette.
Page 69 6. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. * The above figure shows the printer with the paper output tray raised. Note •...
Page 70 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 10. Use the button to select Plain paper and press the OK button. Follow the instructions of any messages displayed to register the paper information.
Page 71 Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 72: Loading Photo Paper
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
Page 73 3. Grab handle part of front cover and pull out cassette until it stops. 4. Use the right paper guide (C) to slide both paper guides all the way out. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette.
Page 74 * The above figure shows the printer with the paper output tray raised. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams. 6. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 75 * The above figure shows the printer with the paper output tray raised. • Load small size paper, such as 4" x 6" (10 x 15 cm), by pushing it in all the way to the back of the cassette. * The above figure shows the printer with the paper output tray raised.
Page 76 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 10. Use the button to select the type of the loaded paper in the cassette, then press the OK button.
Page 77 Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 78: Loading Envelopes
Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with your computer properly. Important • Printing of envelopes from the operation panel is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 79 3. Grab handle part of front cover and pull out cassette until it stops. 4. Use the right paper guide (C) to slide both paper guides all the way out. 5. Load the envelopes in the center of the cassette WITH THE PRINT SIDE FACING DOWN. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing down.
Page 80 * The above figure shows the printer with the paper output tray raised. 6. Slide the right paper guide (C) to align both paper guides with both sides of the envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. * The above figure shows the printer with the paper output tray raised.
Page 81 8. Press the OK button. 9. Use button to select size of loaded envelopes in cassette and press OK button. Note • The (asterisk) on the LCD indicates the current setting. 10. Use button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper information.
Page 82 Note • To prevent incorrect printing, this printer has a function that detects whether the information set for the paper loaded matches the paper settings. Before printing, make paper settings in accordance with the paper information. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Page 83: Loading Originals
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals...
Page 84: Where To Load Originals
Where to Load Originals The printer has two positions to load originals: platen and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and...
Page 85: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 86 Important • After loading the original on the platen, be sure to close the document cover before starting to copy, fax, or scan.
Page 87: Loading Documents In The Adf (Auto Document Feeder)
Loading Documents in the ADF (Auto Document Feeder) Note • To scan a document at optimum quality, load it on the platen. 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the paper guides (B) all the way out. 4.
Page 89: Loading Based On Use
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying or Faxing Loading the Original to Be Documents Aligned with the alignment mark...
Page 90 Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important •...
Page 91 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.
Page 92: Supported Originals
Supported Originals Platen Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Quantity One or more sheets* Thickness...
Page 93 • Documents on carbon paper • Documents on coated paper • Documents on onion skin or other thin paper • Photos or excessively thick documents...
Page 94: Replacing A Fine Cartridge
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips...
Page 95: Replacing A Fine Cartridge
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error message and take appropriate action. An Error Occurs While using the printer, the periphery of the paper output slot may become dirty with ink.
Page 96 Setting the FINE Cartridge to be Used • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
Page 97 Important • The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing when replacing the FINE cartridge. You can easily wipe off the ink from the inside of the printer with tissue paper or the like. •...
Page 98 Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Page 99 2. Push the FINE cartridge in and up firmly until it snaps into place. Important • Check if the FINE cartridge is installed correctly.
Page 100 • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the paper output cover. Note • If the error message appears on the LCD after the paper output cover is closed, take appropriate action.
Page 101: Checking Ink Status On The Lcd
Checking Ink Status on the LCD Check that printer is turned on. 2. Press Setup button, use button to select Ink information, and then press OK button. LCD and Operation Panel 3. Make sure Remaining ink appears and press OK button. A in the figure below shows remaining ink level.
Page 102: Ink Tips
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging.
Page 103: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 104: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
Page 105 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 106 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: Adjusting Print Head Position Automatically • For macOS: Adjusting Print Head Position...
Page 107: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE Cartridge whose ink is low.
Page 108: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...
Page 109: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 110: Deep Print Head Cleaning
If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 111: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low.
Page 112 Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, and redo this procedure from the beginning.
Page 113 Note • The print head alignment sheet cannot be scanned if it is loaded in the ADF (Auto Document Feeder). 7. Close the document cover gently, then press the Black button or the Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.
Page 114: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...
Page 115: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 116: Cleaning The Print Heads
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. Cleaning 1.
Page 117 2. Click Deep cleaning Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's paper output cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the cartridge? •...
Page 118: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears.
Page 119: Checking Ink Status From Your Computer
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the FINE cartridge types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.
Page 120: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 121: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 122 If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 123: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 124 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Use the button to select Bottom cleaning and then press the OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper.
Page 125: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
Page 126: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 127: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 128: General Notices
• In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer •...
Page 129 General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. • Do not place anything on top of the printer. Be especially careful to avoid metal objects such as paper clips and staples, and containers holding flammable liquids such as alcohol or thinner.
Page 130: Regulatory Information
Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
Page 131: Connection Of The Equipment
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 132: In Case Of Equipment Malfunction
Manual, disconnect the equipment from the telephone line cable, turn off the power and disconnect the power cord. The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.
Page 133: Weee (Eu&Eea)
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 134 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 135 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 136 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 137 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 138 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 139 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 140 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 141 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 142 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 143 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 144: Handling Precautions
Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 145: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 146: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 147 Important • We recommend to hold and carry out this printer as shown in the figure below. If you hold the front cover or the cassette, it may fall out of the printer.
Page 148: When Repairing, Lending, Or Disposing Of The Printer
For printers with fax capabilities, user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data. Backed up data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows)
Page 149: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 150: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 151: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 152: Front View
Front View A: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel B: Platen Load an original here. C: Document Cover Open to load an original on the platen. D: Paper Guides Align with both sides of the paper stack. E: Cassette Load paper here.
Page 153 I: Paper Output Cover Open to replace the FINE cartridge or remove jammed paper inside the printer. J: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off K: ON lamp Lights after flashing when the power is turned on.
Page 154: Rear View
Rear View A: Power Cord Connector Plug in the supplied power cord. B: Rear Cover Open when removing jammed paper. C: Telephone Line Jack Connect the telephone line. D: External Device Jack Connect an external device such as telephone or answering device. E: USB Port Plug in the USB cable to connect the printer with a computer.
Page 155: Inside View
Inside View A: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. B: FINE Cartridge Holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Page 156: Operation Panel
Operation Panel A: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. B: Back button Returns the LCD to the previous screen. C: FAX button Switches the printer to the fax mode. D: COPY button Switches the printer to the copy mode. E: SCAN button Switches the printer to the scan mode.
Page 157 J: OK button Finalizes the selection of a menu or setting item. This button is also used to resolve an error or ejects documents in the ADF (Auto Document Feeder). K: Menu/Wireless connect button Displays the Copy menu, Scan menu, or FAX menu screen. To set wireless router information in the printer directly from a smartphone or other such device (without having to do any procedures at the router), hold down this button.
Page 158: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 159: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 160: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 161 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 162: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Check the power plug/power cord once a month to confirm that it does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. • The power plug/power cord is bent. •...
Page 163: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 164: Lcd And Operation Panel
LCD and Operation Panel The mode button (A) on the operation panel allows you to switch between the copy mode, scan mode, fax mode, and setup menu screen. Pressing the Menu/Wireless connect button (B) in the respective modes shows the menu screen to select various functions or settings.
Page 165 4. Select Scan contrast, press the OK button (D). 5. Use the button (C) to change the contrast, then press the OK button (D). Network Status Indication Wi-Fi setting and the network status indicate by the icon. If the icon appears on the LCD when the SCAN button or Setup button is pressed, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router.
Page 166: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols Use the Numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the Input Mode Each time the Tone button is pressed, the input mode is switched. The current input mode appears at the upper right corner of the LCD.
Page 167 List of Characters Assigned to Each Numeric Button For Fax/Telephone Number, Name, Number of Copies Lowercase mode Uppercase mode Numeric mode Fax/Tele- Button (:a) (:A) (:1) phone no. abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ defëéèê DEFËÉÈÊ gh i ï í ì î GH I Ï Í Ì Î mnoñøöóòõô...
Page 168 pqrs PQRS wxyz WXYZ . @ - _ SP*2 # ! " , ; : ^ ` = / | ' ? $ % & + ( ) [ ] { } < > \ Switch the input mode. *2 "SP" indicates a space.
Page 169: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 170: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 171: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 172: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 173: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Other dev. settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...
Page 174: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amt. as an example. Note • The (asterisk) on the LCD indicates the current setting. Check that printer is turned on.
Page 175: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer FAX settings Other dev. settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...
Page 176: Fax Settings
FAX settings Select this menu from Setup menu. Easy setup TEL no. registration FAX user settings Adv. FAX settings Auto print settings Security control Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists Easy setup The printer must be set up depending on your telephone line and use of the faxing function.
Page 177 Note • This setting may not be available depending on the country or region of purchase. • TEL line auto select (China only) If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Adv.
Page 178 • Color transmission When faxing color documents using the ADF (Auto Document Feeder), selects whether to convert them into black & white data if the recipient's fax device does not support color faxing. If you select If incompatible, end, the printer does not send color documents when the recipient's fax device does not support color faxing.
Page 179 33600 bps/14400 bps/9600 bps/4800 bps The fax reception start speed will be faster as the value is bigger. Note • The (asterisk) on the LCD indicates the current setting. • Some of settings are not available depending on the country or region of purchase. •...
Page 180 Security control • FAX no. re-entry If you select ON, you can set the printer to send faxes after using the Numeric buttons to enter the number twice. By using this setting, you can avoid the mistransmission of faxes. Preventing Mistransmission of Faxes •...
Page 181: Print Settings
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
Page 182: Lan Settings
LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Print LAN details Wi-Fi • Enable/disab. Wi-Fi Enables or disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen. ◦...
Page 183: Manual Setup
• Change name (SSID) Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer.
Page 184 Optimize WSD-In Selecting Active allows you to receive the WSD printing data faster. WSD scan from dev. Selecting Active allows you to transfer the scanned data to the computer using WSD. Timeout setting Specifies the timeout length. • Bonjour settings Setting items for LAN using Bonjour for macOS.
Page 185: Other Dev. Settings
Other dev. settings Select this menu from Device settings in Setup menu. • Date/time setting Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. •...
Page 186 • Key repeat Enables/Disables continuous input by pressing and holding down the button when setting the number of copies, the zoom ratio, etc. • Doc. remov. reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning.
Page 187: Language Selection
Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Dutch / Portuguese / Norwegian / Swedish / Danish / Finnish / Russian / Ukrainian / Polish / Czech / Slovak / Hungarian / Slovene / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Traditional Chinese / Korean / Indonesian / Vietnamese...
Page 188: Firmware Update
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Important • When you use this function, make sure the printer is connected to the internet. Note •...
Page 189: Reset Setting
Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important •...
Page 190 3. Press the OK button after deleting all the numbers and the letters.
Page 191: Feed Settings
Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 192: Web Service Setup
Web service setup Select this menu from Setup menu. • Connection setup The following setting items are available. ◦ GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.
Page 193: Eco Settings
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Using Two-sided Printing Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
Page 194 Using Two-sided Printing Follow the procedure below to use duplex printing. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button. 4. Select 2-sidedPrintSetting and then press the OK button. 5.
Page 195: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Setting Sender Information Follow the procedure below to perform setting.
Page 196: System Information
System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
Page 197: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB * LAN Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 198: Copy Specifications
* With the Cassette and trays retracted. Weight Approx. 13.0 lb (Approx. 5.9 kg) * With the FINE Cartridges installed. Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles) ADF capacity A4 or Letter size: max. 20 sheets (20 lb/75 g /m paper), up to 0.08 inch/2 mm...
Page 199: Scan Specifications
(Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.)
Page 200: Network Specifications
• Recipient (max. 20 destinations) • Group dial (max. 19 destinations) Regular dialing (with Numeric buttons) Automatic redialing Manual redialing (max. 10 destinations) Others Activity report (after every 20 transactions) Sequential broadcasting (max. 21 destinations) Rejected numbers (max. 10 destinations) Err reduction (VoIP) * * For details, see "Err reduction (VoIP)"...
Page 201 XGA 1024 x 768 Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link...
Page 202: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 203: Supported Media Types
• For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 204: Page Sizes
• Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range. • 17 to 28 lb (64 to 105 g /m ) (plain paper other than genuine Canon paper)
Page 205: Paper Load Limit
Media Name <Model No.> Cassette Paper Output Tray Canon Red Label Superior <WOP111> Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper <SAT213> Approx. 80 sheets Approx. 40 sheets High Resolution Paper <HR-101N>*1 Approx. 80 sheets Approx. 40 sheets Paper for printing photos: Media Name <Model No.>...
Page 206 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity. In this case, load half the amount of paper or less. *2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding. In this case, load one sheet at a time.
Page 207: Unsupported Media Types
• Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 208: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 209: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Paper Settings...
Page 210: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...
Page 211: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 212: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
Page 213 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Select Auto Select for Media Type.
Page 214 • If printing paper such as photo paper and postcards that cannot be printed on both sides, uncheck the Two-Sided checkbox. Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help.
Page 215: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Hagaki, IJ Hagaki, or Hagaki K for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 216 Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5.
Page 217: Adding Printer
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 218: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 219: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 220: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 221: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...
Page 222: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 223: Printing Using A Web Service
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print...
Page 224: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct...
Page 225: Printing/Scanning With Wireless Direct
Printing/Scanning with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
Page 226 The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the button to select an item you want to check and then press the OK button. •...
Page 227 • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 228 Change password • Manual setup 1. Select Manual setup and then press the OK button. 2. Enter new password and then press the OK button. • Auto update 1. Select Auto update and then press the OK button. 2. Select Yes and then press the OK button. 3.
Page 229: Paper Settings
Paper Settings By registering the paper size and the media type loaded in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the paper settings for printing. Note •...
Page 230 When you start printing/copying, The size/type of loaded paper is different from the print settings appears on the LCD. When you press the OK button, the screen for selecting the processing method is displayed. Please choose one of the following. Note •...
Page 231 Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print from smartphone/tablet: The message which prevents misprinting is enabled by default. To change the setting: Feed settings •...
Page 232: Copying
Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet...
Page 233: Making Copies
Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. Load original document on platen or in ADF (Auto Document Feeder). 5.
Page 234 Adding the Copying Job (Reserve copy) If you load the original on the platen, you can add the copying job while printing (Reserve copy). The screen like shown below is displayed when you can reserve copy. Load the original on the platen and press the same button (the Color button or the Black button) as the one which you previously pressed.
Page 235: Setting Items For Copying
Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. In the copy mode, press the Menu/Wireless connect button, use the button to select a setting item, then press the OK button. Use the button to adjust each setting item, then press the OK button.
Page 236 Note • Some of setting items are not available depending on the country or region of purchase. • Media type Select the media type of the loaded paper. • Print quality Select the print quality according to the original. Note •...
Page 237 Note • This setting item is displayed when standard copying is selected. • 2-sided Select whether to perform two-sided copying. Note • This setting item is displayed only when 2-sided copy is selected for Special copy. Two-Sided Copying • Stapling side Select the orientation and the stapling side of the printed paper.
Page 238: Scanning
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel Scanning Using Smartphone/Tablet...
Page 239: Scanning From Computer (Macos)
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer)
Page 240: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
Page 241: Ij Scan Utility Lite Features
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 242 Note • To set the applications to integrate with, see Settings Dialog.
Page 243: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
Page 244 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
Page 245: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 246: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer)
Page 247: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 248 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
Page 249 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the paper guides (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
Page 250 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch (2.7 mm) from the front edge) cannot be scanned.
Page 251 • The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility and scan.
Page 252: Scanning Using Smartphone/Tablet
Scanning Using Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link Printing/Scanning with Wireless Direct...
Page 253: Faxing
Faxing Preparing for Faxing Registering Recipients Sending Faxes from Computer (Windows) Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions...
Page 254: Preparing For Faxing
Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset.
Page 255: Connecting Telephone Line
Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes.
Page 256 Important • Be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note •...
Page 257 • Connecting to an Internet Telephone A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port I: LINE port...
Page 258 Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Page 259: Setting Telephone Line Type
Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important •...
Page 260 7. Press the FAX button to return to the Fax standby screen. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. Check that printer is turned on. 2.
Page 261: Setting Receive Mode
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note •...
Page 262 About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode.
Page 263 • Fax only mode Select when not receiving voice calls. Receiving operation: 1. When a fax incomes, the printer will receive the fax automatically. Advanced Settings of Receive Mode You can specify the advanced settings of each receive mode. Note •...
Page 264 Use the button or the Numeric buttons to specify the number of times the external device rings when incoming. • Advanced setting in DRPD You can specify the following setting items. ◦ DRPD: FAX ring pat. Sets the distinctive ring pattern of a call that the printer assumes is a fax call. If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company.
Page 265 The confirmation screen asking whether to make advanced settings is displayed. 6. Select Yes, then press the OK button. 7. Select DRPD: FAX ring pat., then press the OK button. The DRPD: FAX ring pat. screen is displayed. 8. Select the ring pattern that your telephone company assigned to your fax number, then press the OK button.
Page 266: Setting Sender Information
Setting Sender Information You can set the sender information such as user information and date/time. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax.
Page 267: Setting Date And Time
Setting Date and Time This section describes the procedure to set the date and time. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4.
Page 268 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Other dev. settings, then press the OK button. 5. Select DST setting, then press the OK button. 6. Select ON, then press the OK button. To disable summer time, select OFF.
Page 269 9. Use the button to move the cursor under the desired position, use the Numeric buttons to enter the time (in 24-hour format) when summer time ends, then press the OK button. Precede single digits with a zero. 9. Press the FAX button to return to the Fax standby screen. Registering User Information This section describes the procedure to register the user information.
Page 270 3. Press the OK button. Note • You can enter the name up to 24 characters, including spaces. • For details on how to enter or delete characters: Entering Numbers, Letters, and Symbols 7. Press the FAX button to return to the Fax standby screen.
Page 271: Registering Recipients
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS)
Page 272: Registering Recipients Using Operation Panel Of Printer
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
Page 273: Registering Fax/Telephone Number Of Recipients
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
Page 274 The fax/telephone number selected from the outgoing call logs is displayed. 2. Check the fax/telephone number, then press the OK button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is displayed. • From call log (IN) is selected as the registration method: The screen to select the fax/telephone number or the name from the incoming call logs is displayed.
Page 275 If you select a name on From call log (IN) in step 9, the name may be already entered. If you do not change the name, go to step 11. Note • You can enter the name up to 16 characters, including spaces. Entering Numbers, Letters, and Symbols 11.
Page 276: Registering Recipients In Group Dial
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
Page 277 You can choose a recipient with the two methods. The method can be switched by pressing the button. • When Add to group is displayed on the LCD: Use the button to select a recipient's ID number to register to the group dial. •...
Page 278 11. Press the OK button to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO.
Page 279: Changing Registered Information
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu/Wireless connect button. The FAX menu screen is displayed. 4.
Page 280 Note • This registration method may not be available depending on the country or region of purchase. ◦ Direct entry is selected as the registration method: The editing screen is displayed. Change the recipient's fax/telephone number, then press the OK button. Note •...
Page 281: Deleting Registered Information
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu/Wireless connect button. The FAX menu screen is displayed. 4.
Page 282: Printing List Of Registered Destinations
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. Check that printer is turned on. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4.
Page 283: Registering Recipients Using Speed Dial Utility2 (Macos)
Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.
Page 284: Starting Up Speed Dial Utility2
Follow the procedure below to start up Speed Dial Utility2. 1. Select Applications on Go menu of Finder. 2. Double-click Canon Utilities folder. 3. Double-click Speed Dial Utility2 folder. 4. Double-click Speed Dial Utility2. Speed Dial Utility2 starts up.
Page 285: Speed Dial Utility2 Dialog
Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
Page 286 Displays the registered information selected for Setting Item List:. Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit...
Page 287: Saving Registered Telephone Directory On Printer To Your Computer
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.
Page 288: Registering A Fax/Telephone Number Using Speed Dial Utility2
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 289 Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC..2.
Page 290: Changing A Fax/Telephone Number Using Speed Dial Utility2
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 291 To delete a member: Select a code to delete from group dial, and then click << Delete. 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. 1.
Page 292: Deleting A Fax/Telephone Number Using Speed Dial Utility2
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 293: Changing Sender Information Using Speed Dial Utility2
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.
Page 294: Registering/Changing Rejected Number Using Speed Dial Utility2
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.
Page 295: Registering Telephone Directory Has Been Saved On Your Computer To Printer
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.
Page 296: Sending Faxes Using Operation Panel Of Printer
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes...
Page 297: Sending Faxes By Entering Fax/Telephone Number
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.
Page 298 button: By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered. 6. Press the Color button for color transmission, or the Black button for black & white transmission. The printer starts scanning the document. Important •...
Page 299 • Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost.
Page 300: Resending Faxes (Redialing Busy Number)
Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing •...
Page 301: Manual Redialing
Manual Redialing Follow the procedure below for manual redialing. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. Load documents on platen or in ADF (Auto Document Feeder). 4. Adjust the scan contrast and resolution as necessary. Setting Items for Sending Faxes 5.
Page 302: Setting Items For Sending Faxes
Setting Items for Sending Faxes If you select FAX TX settings after pressing the Menu/Wireless connect button on the Fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1.
Page 303 Note • When sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that Extra fine and Photo provide the same image quality. 7.
Page 304: Sending Faxes From Computer (Mac Os)
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint)
Page 305: Sending Faxes Using Airprint
Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications."...
Page 306 To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
Page 307 6. Enter fax/telephone numbers in To.
Page 308: Automatic Redialing
If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer.
Page 309: General Notes (Fax Transmission Using Airprint)
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character Explanation 0 - 9 * #...
Page 310: Receiving Faxes
Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception...
Page 311: Receiving Faxes
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving a Fax Prepare for receiving a fax according to the following procedure. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
Page 312 • If the printer was not able to print a received fax, the printer stores the unprinted fax in its memory (Substitute Reception). Memory Reception When TEL priority mode is selected: • When the call is a fax: The telephone will ring when a call incomes. Pick up the handset.
Page 313 • If the answering mode is turned off on the answering machine, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. • If Manual/auto switch of the advanced setting is set to ON, set RX start time to longer than the time before the answering machine starts playing the answering message.
Page 314 • You can change the number of times to ring the telephone with Incoming ring of the advanced setting. When DRPD or Network switch is selected: • When the call is a fax: The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected.
Page 315 • For Network switch The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.
Page 316: Changing Paper Settings
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important •...
Page 317 Note • The (asterisk) on the LCD indicates the current setting. Page size Select the page size from A4, Letter, or Legal. Note • Some of page sizes are not available depending on the country or region of purchase. Media type The paper type is set to Plain paper.
Page 318: Memory Reception
Memory Reception If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Received in memory is displayed at the Fax standby screen. Important •...
Page 319 Auto print settings ◦ Paper has run out: Load the paper and press the OK button. ◦ A different size of paper from that specified by Page size in FAX paper settings is loaded: Load the same size of paper as that specified by Page size in FAX paper settings, and then press the OK button.
Page 320: Other Useful Fax Functions
Other Useful Fax Functions Document Stored in Printer's Memory...
Page 321: Document Stored In Printer's Memory
Document Stored in Printer's Memory If the sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory. If an error occurred during a fax transmission, the document is not stored in the printer's memory. In the following cases, the printer is not able to print the received fax and will automatically store the fax in its memory.
Page 322: Printing Document In Printer's Memory
Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
Page 323 : Indicates a color document. : Indicates the document during transmission. : Indicates the document sent with sequential broadcasting. • By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and print it following the procedure below.
Page 324: Deleting Document In Printer's Memory
Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number (TX/RX no.). If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
Page 325 • By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and delete it following the procedure below. 1. Select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.
Page 326: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
Page 327 List of Support Code for Error (Paper Jams) Paper Does Not Feed Properly/"No Paper" Error Automatic Duplex Printing Problems Printout Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi...
Page 328: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer Is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup...
Page 329 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)
Page 330: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 331: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...
Page 332: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 333: Power Status
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 334: Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 335 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment...
Page 336: Wi-Fi Environment
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. is displayed: •...
Page 337 For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router.
Page 338 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Page 339: Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM After setting the security software, redo the network communication setup from the beginning.
Page 340: Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 341: Cannot Proceed Beyond Printer Connection Screen
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 342 4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For macOS: 1. Click Next. The screen telling you that installation has not been completed appears. 2.
Page 343: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the icon on LCD .
Page 344 Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 345 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 346: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 347: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Print/Scan/Fax through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 348 Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note •...
Page 349 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 350 If MP Drivers are not installed, install them. (Windows) Check2 Install the MP Drivers using the Setup CD-ROM or install them from the Canon website. Make sure wireless router does not restrict which computers can access it. Check3...
Page 351 For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.
Page 352: Network Key (Password) Unknown
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 353 Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
Page 354: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. • For Windows: Perform setup using the Setup CD-ROM or from the web page. •...
Page 355 If filtering MAC addresses or IP addresses at wireless router, check that MAC Check2 addresses or IP addresses for computer, network device, and printer are registered. If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 356: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 357: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 358 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen.
Page 359 --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...
Page 360: Restoring To Factory Defaults
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing, scanning, or faxing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the Setup CD-ROM or from the web page.
Page 361: Problems While Printing/Scanning From Smartphone/Tablet
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
Page 362: Cannot Print/Scan From Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 363 To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 364 Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility •...
Page 365 Make sure the printer is not placed too far away from the device. Check6 If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Make sure 5 devices are already connected. Check7 Wireless Direct does not allow more than 5 devices to be connected.
Page 366: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly/"No Paper" Error Printout Results Are Unsatisfactory...
Page 367: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 368 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, select Set as Default Printer for a printer to make the one selected by default.
Page 369: Ink Does Not Come Out
Ink Does Not Come Out Make sure of the estimated ink levels in the FINE cartridges. Check1 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover and remove the FINE cartridges.
Page 370 If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. When you turn the printer off, do not unplug it from the power supply. •...
Page 371: Paper Does Not Feed Properly/"No Paper" Error
Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, flip through the paper before loading it. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 372 ON. Changing Settings from Operation Panel • To set by using your computer (Windows) 1. Open Canon IJ Printer Assistant Tool. Maintenance Tab Description 2. Select Select Printer... and select printer you are using from pulldown menu and select 3.
Page 373 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 374: Printout Results Are Unsatisfactory
Basic Printing Setup • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY Make sure appropriate print quality is selected (see list above). Check2 Select a print quality suited to the paper and to what you are printing.
Page 375 Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time. After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and store or display indoors at room temperature and normal humidity.
Page 376: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
Page 377 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Make sure of the estimated ink levels in the FINE cartridges. Check2 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Are the print head nozzles clogged? Check3 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Page 378 Is the FINE cartridge installed properly? Check5 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover and remove the FINE cartridges. Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After confirming that the FINE cartridge is installed properly, close the paper output cover.
Page 379 Is copy source a printed paper by printer? Check8 If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original. Print from the printer directly, or reprint from the computer if you can reprint from it.
Page 380: Colors Are Unclear
Colors Are Unclear Are the print head nozzles clogged? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Page 381 After confirming that the FINE cartridge is installed properly, close the paper output cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen.
Page 382: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Perform print head alignment. Check1 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Page 383: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 384 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
Page 385 2. Open Canon IJ Printer Assistant Tool. Maintenance Tab Description 3. Select Select Printer... and select printer you are using from pulldown menu and select 4. Select Custom Settings. 5. Select Prevent paper abrasion check box and click OK. ◦ For macOS: Adjust the setting to prevent paper abrasion from Remote UI.
Page 386 This allows the printed surface to dry, preventing smudges and scratches. • For Windows: 1. Make sure printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Maintenance Tab Description 3. Select Select Printer... and select printer you are using from pulldown menu and select 4.
Page 387: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
Page 388: Scanning Problems (Macos)
Scanning Problems (macOS) Scanning Problems...
Page 389: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...
Page 390: Scanner Does Not Work
Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.
Page 391: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.
Page 392: Faxing Problems
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received...
Page 393: Problems Sending Faxes
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax...
Page 394: Cannot Send A Fax
Cannot Send a Fax Is power turned on? Check1 • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically.
Page 395 Fax settings Is Dial tone detect set to ON? Check6 Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings. Fax settings Is fax number registered correctly in printer's directory? Check7 Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.
Page 396 If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Page 397: Errors Often Occur When Send A Fax
Errors Often Occur When Send a Fax Check telephone line condition or connection. Check If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Err reduction (VoIP) on Adv. FAX settings under Fax settings. For details, see Err reduction (VoIP).
Page 398: Problems Receiving Faxes
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax...
Page 399: Cannot Receive A Fax, Cannot Print A Fax
Cannot Receive a Fax, Cannot Print a Fax Is power turned on? Check1 • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically.
Page 400 Reconnect it to the telephone line jack. Connecting Telephone Line Is paper loaded? Check5 If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then press the OK button. Is a different size of paper from that specified by Page size in FAX paper Check6 settings loaded?
Page 401 Are there setting items set Reject in Caller rejection? Check10 If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the printer rejects calls for setting item selected Reject. For details, refer to Using Caller ID Service to Reject Calls.
Page 402: Telephone Problems
Telephone Problems Cannot Dial Telephone Disconnects During a Call...
Page 403: Cannot Dial
Cannot Dial Is telephone line cable connected correctly? Check1 Check that the telephone line cable is connected correctly. Connecting Telephone Line Is telephone line type of printer or external device set correctly? Check2 Check the telephone line type setting and change it as necessary. Setting Telephone Line Type...
Page 404: Telephone Disconnects During A Call
Telephone Disconnects During a Call Is telephone line cable or telephone (or a peripheral device such as an external Check telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) are connected correctly.
Page 405: Poor Quality Fax Received
Poor Quality Fax Received Check scan settings of sender's fax device. Check1 Ask the sender to adjust the scan settings of the fax device. Is ECM RX set to OFF? Check2 Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
Page 406: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD...
Page 407: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 408: Printer Turns Off Unexpectedly Or Repeatedly
The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
Page 409 The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from ScanGear (scanner driver). Scanner Tab...
Page 410: Usb Connection Problems
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed.
Page 411: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
Page 412: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button twice and press OK button. 3. Press button 3 times and press OK button. 4. Use button to select language for LCD and press OK button.
Page 413: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)
Page 414: Failed To Mp Drivers Installation (Windows)
CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 415 MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you...
Page 416: Updating Mp Drivers In Network Environment (Windows)
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.
Page 417: Errors And Messages
Errors and Messages An Error Occurs Message (Support Code) Appears...
Page 418: An Error Occurs
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message appears on the computer, or an error code appears on the printer. For some errors, a support code (error number) appears on the computer screen.
Page 419: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 420 If you use the printer over a LAN, make sure the printer is correctly set up for network use. Make sure MP Drivers are installed correctly. Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
Page 421 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
Page 422: List Of Support Code For Error
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and on the computer screen and take the appropriate action in response.
Page 423 • 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 9000 to 9ZZZ 9500 For paper jam support codes, see also List of Support Code for Error (Paper...
Page 424: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot: 1300 • If you cannot see the jammed paper at the paper output slot: ◦...
Page 425 1300 Cause Paper is jammed in the paper output slot. What to Do If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.
Page 426 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 427 1303 Cause Paper is jammed in the transport unit. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 428 1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 429: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Page 430 If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or left, whichever makes it easier to remove the paper. When moving the FINE cartridge holder, hold the top of the FINE cartridge holder and slide it slowly to the far right or left.
Page 431 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 432: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.
Page 433 6. Slowly pull out paper. When you pull the jammed paper, support the printer with your hand so that it does not fall down. Note • If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
Page 434 • After you close the transport unit cover, take back the printer in original position at once. 8. Plug printer back in and turn printer back on. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 435 1003 Cause Printer is out of paper, or paper does not feed. What to Do Close the paper output tray, pull the cassette out, and then load the paper. Loading Paper When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.
Page 436 1200 Cause Paper output cover is open. What to Do Close the paper output cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
Page 437 1203 Cause Paper output cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the paper output cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper.
Page 438 1250 Cause Paper output tray is closed. What to Do Open the paper output tray to resume printing.
Page 439 FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 440 If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 441 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
Page 442 FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 443 If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Page 444 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the paper output cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed.
Page 445: 445
168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output support, open the paper output cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer is installed.
Page 446 FINE cartridge holder. If you find the protective material or the tape remains attached, remove it, then close the paper output cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 447 2110 Cause Paper settings for printing or copying do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 448 For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, change the paper in the cassette to A5 paper and proceed with printing or copying. Once you have inserted the cassette after changing the paper, the screen for setting cassette paper information appears.
Page 449 2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen. • Make sure the platen and the print head alignment sheet are not dirty. •...
Page 450 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
Page 451 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
Page 452 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 453 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 454 Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).
Page 455 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 456: 5B02
5B02 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
Page 457 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

Canon PIXMA TR4500 Series Online Manual

Using Online Manual

Basic Operation

Network

Handling Paper, Originals, FINE Cartridges, Etc

Overview

Information about Paper

Printing

Copying

Scanning

Faxing

Frequently Asked Questions

List of Support Code for Error

Quick Links

Online Manual

Related Manuals for Canon PIXMA TR4500 Series

Summary of Contents for Canon PIXMA TR4500 Series