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Oppo Watch Faq
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Oppo Watch Faq

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OPPO WATCH FAQ

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Summary of Contents for Oppo Watch

  • Page 1 OPPO WATCH FAQ...
  • Page 2 How to pair the watch with my phone? ..........15 What if I can’t find my watch on the list? .......... 15 What if it takes too long to set up my watch? ......... 17 Which phones does OPPO Watch support? ........17 Can OPPO Watch be paired with my iPhone? ........
  • Page 3 How to remove a watch face from favorite? ........24 How can I get more watch faces？ ............. 24 How to set the style and widgets of a watch face? ....... 25 Why do the balloons on the watch face turn red？ ......25 How to add/delete photos in“Photos”...
  • Page 4 ........................32 How to turn off phone notifications when using the watch? ..33 When I dismiss a notification on my watch, will it be dismissed on my phone? ......................33 How to block some app’s notifications？ ........... 33 What’s the difference among Slient mode, Theather mode, and...
  • Page 5 Pay app......................41 6.2.7 I have trouble using Google Pay on watch in stores....42 Phone ......................42 Why is there no contact in my watch? / Why is the contact 6.3.1 book sync not successful? ................42 6.3.2...
  • Page 6 Why is there only vibration but no ringtone after the alarm is set? 6.5.3 Will the alarm ring when the watch is in Silent mode? ... 46 Timer ......................46 Do I have to stay in the Timer app interface once it starts? .. 46 6.6.1...
  • Page 7 Does my watch support phone call recording? ......48 Media ....................49 How to control on watch when playback starts from phone？ ... 49 How to listen to music on my watch without phone? ....49 Can I download music to offline？ ............49 Can I import local media files？...
  • Page 8 8.6.2 8.6.3 Which features can be used in Power Saver mode? ....58 8.6.4 How long can I use the watch in Power Saver mode? .... 58 Why can’t I receive notifications in Power Saver mode? ..58 8.6.5 8.6.6 How to dismiss a notification in Power Saver mode？...
  • Page 9 8.7.7 8.7.8 How to control app permissions? ..........61 8.7.9 How can I make sure that I can find my watch in case I lose 8.7.10 What should I do if I lost my watch? ......... 62 eSIM ..................... 64 What is eSIM? ...................
  • Page 10 10.2.4 Where can I view my sleep records? ........69 10.2.5 Can my watch track my REM (rapid eye movement)? ..69 10.2.6 I woke up in the middle of the night and stayed awake for two and a half hours. Why wasn't my awake time recorded? ... 69 10.2.7...
  • Page 11 10.3.3 Will my watch tell me if my heart rate is abnormally low or high? 10.3.4 How to adjust heart rate alert threshold? ....... 72 10.3.5 I've been wearing my watch the whole morning. Why hasn't my resting heart rate been recorded? When will it be recorded? What does it represent? ................
  • Page 12 10.4.7 How do I change my daily activity goals? ....... 76 10.4.8 Where can I see data tracked by my watch? ......77 10.4.9 Does it show blood pressure? ............. 77 Why am I not seeing data in Daily activity with Power 10.4.10...
  • Page 13 ................82 Device Info and Warranty ............83 11.1 How to look up DC code / IMEI？ ............83 11.2 What is the warranty policy of the watch? ........83 11.3 What is regulatory information? ............83 Hardware ..................84 12.1 Is OPPO Watch waterproof？...
  • Page 14 Is OPPO Watch sustainably produced? ........88 12.18 What is the adapter specification? ..........89 12.19 How long does it take to fully charge the OPPO Watch? ..89 12.20 Can I use my OPPO phone charger to charge my OPPO Watch? 89 12.21...
  • Page 15 6. Tap the name of your watch. 7. You’ll find a code on your phone and watch. On your phone, tap “Pair”. This can take a few minutes. 8. When your device and watch successfully connect, you’ll find "Connected"...
  • Page 16 4. Open the Wear OS app, then tap “Refresh”. 5. Once location sharing is on, finish setting up your watch. l If you still can’t find your watch on the list：If you tried the solution above and still have issues, disconnect your watch and reset it to factory settings.
  • Page 17 5. Set up your watch from the beginning. 1.3 What if it takes too long to set up my watch? You might need to wait several minutes for your watch and phone to share info. If you still find “Getting watch details” or “Finishing…” on your phone after 20 minutes, try the steps below.
  • Page 18 1.6 How to add my watch to HeyTap Health? After the watch is paired with the Wear OS app and successfully connected, open the HeyTap Health app, enter the "Manage" page, click the "Add" button or the "+" add symbol in the upper right corner, follow the on-screen instructions to add the watch to the HeyTap Health app.
  • Page 19 "Unpair Watch" to factory reset watch and remove it from the app. If the phone is disconnected from the watch, after the watch is removed from the Wear OS app, you need to go to "Settings”, tap “System > Disconnect & reset" on the watch, and factory...
  • Page 20 Wear OS app again. 1.10 What should I do if my watch often disconnects with my phone? First, move your watch and phone closer together. If that step doesn't work, try the steps below until you fix the issue.
  • Page 21 1.12 Can the watch be used independently of the smart phone? The watch can be used independently of the phone. However, some features that rely on the phone may be not available. BT off (Wi- BT off (Wi- BT to...
  • Page 22 Go to “Settings > System”, tap “Power off”. 2.3 How to force restart? Press and hold the “Multifunction” button for 12 seconds to force restart. 2.4 What can the “Home” button do？ Press to go to the Home screen or watch face.
  • Page 23 Assistant. 2.5 What can the “Multifunction” button do？ l Power on: Press and hold it for 2 seconds until the “OPPO” logo appears. l Power off: Press and hold it for 1.5 seconds and drag the “Power Off” slider to the right.

  • Page 24: Watch Face

    Press and hold the watch face，swipe to choose the watch face you want to remove. Drag it up or down to remove from favorite. 3.4 How can I get more watch faces？ Go to the page where you can add watch faces to favorite, scroll...
  • Page 25 Press and hold the watch face, tap the “Settings” icon at the bottom of the watch face, swipe left and right and tap to select the watch face style. For watch faces with widgets, in the watch face settings page, tap the “widget editing area”...
  • Page 26 “Memories albums” let you catch a glimpse of your memories. On your phone, go to the HeyTap Health app, follow "Manage > My Watch Face > Photos > Memories Album” to set it up. (This feature is only supported by OPPO phones with ColorOS 7.0 and above installed) 3.9 What is AI Outfit-matching Watch...
  • Page 27 3.10 Some third-party watch faces do not look good on OPPO Watch. Why? Many third-party watch faces are developed for round screens and are not suitable for OPPO Watch. We are working with Google to launch more watch faces that are optimized for rectangular screens.
  • Page 28 Google Pay: Open Google Pay. l Brightness: Adjust screen brightness. l Touch lock: Return to watch face and ignore touch. l Find my phone: Open the Find my phone app. l Settings: Open the Settings menu. l Flashlight: Open Flashlight.
  • Page 29 l Sound: Turn on/off sound. Long press to open sound settings. l Theater mode: Turn off display and ignore touch. l Airplane mode: Turn Airplane mode on/off. l Do Not Disturb: Block notifications but not alarms. 4.3 What do the icons in status bar mean? l Wi-Fi connection status l Bluetooth connection status l LTE signal...
  • Page 30 4.5 How to rearrange apps？ Press and hold an app until the watch vibrates. Drag it to a new position. 4.6 How to download apps？ You can download new apps right from your watch when connected to network. Go to Google Play Store. To search for an app, tap the “search”...
  • Page 31 It may be disabled. You can find the app in “Settings > Apps and Notifications > About App” and re-enable it. 4.11 How to add tiles？ On your watch, 1. Wake up your screen. 2. Swipe from right to left.
  • Page 32 6. Make sure your watch is paired with your phone. 5.2 Can I receive notifications when I use the watch without the phone? When the phone is connected to the Internet, the watch can use Wi-Fi or LTE to sync the phone’s notifications via Google Cloud.
  • Page 33 On your phone, open the Wear OS app. At the bottom, under "Settings", tap “Notifications” and then Change watch notifications. l On your watch, go to “Settings > Apps & notifications > App notifications > Show all”. Tap an app to block or unblock it.
  • Page 34 No touch to wake l Display off l No vibration l Ringtone sound off 5.7 How to select vibration pattern of notifications? On your watch, you can select vibration pattern in “Settings > Apps & notifications > Vibration pattern”.
  • Page 35 HeyTap Health download notification on the watch? It may be due to Bluetooth disconnection. Please check the Bluetooth settings of your phone and watch. 5.11 How to grant HeyTap Health access to the notification drawer? Open the HeyTap Health app, tap the "Manage" tab, select the...
  • Page 36 By default, certain languages are not supported in the Power Saver mode. The font library needs to update when entering the Power Saver mode for the first time. And the watch needs to be restarted after the update completes. If you do not update, system language would be English in Power Saver mode.
  • Page 37 5.14 What does the option “Override Do Not Disturb” mean？ If you turn this option on for “Calls from favorites”， “Reminders”， “Events”, even if your watch is in Do Not Disturb mode, you can still receive notifications from these features.

  • Page 38: Built-In Apps

    6.1 Google Assistant 6.1.1 Does Google Assistant support my language？ On your watch, the Google Assistant is available in English, French, German, Hindi, Italian, Japanese, Korean, Portuguese (Brazil), and Spanish. The rest will fall back to the basic voice search and actions experience.
  • Page 39 1. If your watch screen is dim, tap to wake up the watch. 2. While on the watch face, swipe down from the top of the screen. 3. Tap “Settings” and then “Personalization”. 4. Turn on "OK Google" detection. 6.1.4 How can I control smart home...
  • Page 40 6.2.3 How to Make a payment in a store? 1. On your watch, open the Google Pay app. 2. Hold your watch over the contactless payment reader until you hear a sound or feel vibration from your watch. 3. If asked, choose "Credit" regardless of your type of card.
  • Page 41 6.2.5 Why is my card automatically removed? For your security, cards added to Google Pay on your watch are deleted when your screen lock is removed. To re-add your card, open “Google Pay” on your watch, add a screen lock, and then add your card again.
  • Page 42 Try holding the NFC on your watch over the terminal until it beeps and your watch vibrates. 4. You can also try holding your watch against the terminal in a different position. This helps because your watch talks to the terminal using NFC (Near Field Communication).
  • Page 43 "Settings > Apps and Notifications > App Permissions" on the mobile phone. 6.3.2 How to delete call history？ On your watch, open the Phone app, press and hold the call record in “Call history”, scroll down and tap “Delete” to delete the record.
  • Page 44 When the watch is connected to the phone, the emergency call function on the mobile phone can be initiated through the watch. When the watch is disconnected, OPPO Watch 46mm (LTE) watch can initiate an emergency call. (Regardless of whether an eSIM is activated or not) 6.3.5 Why is the phone call volume low /...
  • Page 45 6.5.1 How many times does the alarm clock repeat? The watch alarm will last for 1 minute. If you tap to ring it later or if no action is detected for more than 1 minute, it will automatically delay for 5 minutes and then ring again. After...
  • Page 46 Settings. 6.5.3 Will the alarm ring when the watch is in Silent mode? If “Ring while on wrist” is on, the watch will ring when in Silent mode, in Do Not Disturb mode, or in Theater mode. 6.6 Timer 6.6.1 Do I have to stay in the Timer app...
  • Page 47 And this event would sync to your watch. You can also create a new event to the Agenda using Google Assistant. 6.7.2 Why Google Agenda does not sync？ It has been a known issue with Google Agenda. Google is currently working for a solution.

  • Page 48: How To Delete Recordings

    6.8.4 How to delete recordings? After the recording is saved, you can listen to the recording audio in the list and delete if you want. 6.8.5 Does my watch support phone call recording? This feature is currently not supported.
  • Page 49 7.2 How to listen to music on my watch without phone? You can listen to music on your watch with the built-in speaker or by connecting to a Bluetooth accessory, like headphones. There are various music apps available in the Google Play Store for streaming or download to offline.
  • Page 50 Can I import local media files？ It depends on whether the third-party app supports importing local files. Apps such as “Music Play – also for Smartwatch” can copy songs and podcasts from phone to smartwatch.
  • Page 51 Wi-Fi networks and does not support 5GHz Wi-Fi networks. l Please check if the Wi-Fi password is entered correctly. l Please check whether the watch is within the coverage of the Wi-Fi network. 8.1.2 When the watch is connected to Wi-...
  • Page 52 8.2.1 Why is there an orange bar on the right side of the screen? There will be tutorials for you to finish when the watch is turned on for the first time, which are symbolized as 4 different color bars on the top, bottom, left, and right of the screen. Since there are more steps in the orange bar, users tend to fail to complete.

  • Page 53: How To Turn Off The Screen

    Hang down your wrist naturally and the screen will be automatically turned off. l Cover the screen of the watch with the palm of your hand, the screen will be turned off. 8.2.4 What should I do if the screen lights...
  • Page 54 Things you can do with wrist gestures: Scroll through notifications, take action on a notification, open the apps menus and settings menus from the main watch screen, go back to the main watch screen. 8.3.2 The screen does not light up when I tap it.
  • Page 55 Press and hold the button for 3 seconds to unlock. 8.3.5 What if my screen isn't responding to touch? Try force rebooting the watch by holding the two buttons for around 12 seconds. 8.4 Date & time 8.4.1 How does my watch automatically set date and time? Date and time settings sync the paired phone.
  • Page 56 You can also check for system updates in “Settings > System > About > System updates”. 8.5.2 How to reset my watch to factory settings？ Go to “Settings > System”, tap “Disconnect & reset”, a prompt would pop up for your confirmation.
  • Page 57 Data stored on your watch is erased. l Installed apps and their data are erased. l System settings and preferences are erased. l Your watch is unpaired from your phone. To use it, you'll need to pair your watch with your phone again. 8.6 Power Saver 8.6.1 How to turn on Power Saver?
  • Page 58 8.6.4 How long can I use the watch in Power Saver mode? OPPO watch 46 mm can be used for up to 21 days in Power Saver mode. OPPO watch 41 mm can be used for up to 14 days in Power Saver mode.
  • Page 59 8.7.1 What is TalkBack? As you navigate your device, TalkBack gives you audio feedback so that you can use your watch without looking at the screen. You can go to “Settings > Accessibility” to turn on TalkBack. 8.7.2 What can NFC do? Technically, NFC could be used as door access, metro cards, and can support Google Pay for users to make purchases instore.
  • Page 60 8.7.6 What should I do if I forget my screen lock? l If you forget how to unlock your watch, you need to factory reset your watch. l In the case where your watch is disconnected, press and hold...
  • Page 61 8.7.7 Why can't the screen be locked after setting a password? The watch will not lock the screen when it is on wrist. The screen will be locked when it’s off wrist. 8.7.8 How to control app permissions? When you use an app on your watch, you control which capabilities or information that app can use.
  • Page 62 8.7.10 What should I do if I lost my watch? 1. Go to android.com/find and sign in to your Google Account. l If you have more than one device, click the lost watch at the top of the screen. l If your lost watch has more than one user profile, sign in with a Google Account that's on the main profile.
  • Page 63 Secure device: Locks your watch with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your phone to you, you can add a message or phone number to the lock screen.
  • Page 64 9 eSIM 9.1 What is eSIM? An eSIM is a virtual SIM embedded inside your watch. After the eSIM is activated, you can use your watch to make/receive phone calls and access the mobile network independently. 9.2 Does OPPO Watch support independent phone calls with eSIM? OPPO Watch 46mm (LTE) supports eSIM function.
  • Page 65 9.4 How to activate eSIM? Option 1：QR code l Option 2：ODSA...
  • Page 66 9.5 What if I selected a wrong eSIM service type? If you selected a wrong eSIM service type, you may not be able to use the eSIM function. You can go to “Settings > Connectivity > Mobile > Advanced > Access Point Names”...
  • Page 67 Please contact your carrier to change or cancel eSIM service. 9.11 OPPO Watch 46mm (LTE) has SMS app, why doesn’t it support eSIM independent SMS? OPPO watch only supports Bluetooth SMS function. Since most carriers do not support independent eSIM SMS, we do not have technical implementation for this.
  • Page 68 10.2.1 How is sleep measured? Do I need to turn it on manually? Please wear the watch when going to bed. The watch will automatically record your falling asleep, waking up time and sleep state. No need to manually turn it on.
  • Page 69 10.2.4 Where can I view my sleep records? Open the HeyTap Health app on your phone, tap the Health tab, and then tap the Sleep card to view your sleep records. 10.2.5 Can my watch track my REM (rapid eye movement)? This feature is currently not supported.
  • Page 70 2 hours, the awake data will not be displayed in your sleep record. 10.2.7 How can I use my device to sleep better? OPPO Watch includes sleep tracking and delivers a detailed report each morning. 10.2.8 Can I track variations in my blood oxygen saturation levels? This feature is currently not supported.
  • Page 71 To ensure your heart rate can be measured, make sure to: l Fasten your watch strap just above your wrist bone (towards your elbow) and ensure that the back of your watch presses firmly against your wrist.
  • Page 72 A number will be generated for you at 11am every day. This number will not be generated if you don't wear your watch at all during the morning or you have not been at rest for a certain period of time.
  • Page 73 10.3.8 Does it have 24-hour continuous heart rate monitoring? Yes. OPPO Watch has always-on heart rate monitoring. 10.3.9 Can I turn off the green flashing light on the back of my watch? Is it draining my watch battery?
  • Page 74 Your heart rate is measured continuously by default. When your heart rate is being measured, the green light on the back of your watch will flash. You can disable continuous measurement by going to "Manage > More > Workout and health settings" in the HeyTap Health app.
  • Page 75 Home tab of the HeyTap Health app? Daily Activity reads the steps recorded by the sensors on your watch, while the Home tab integrates both the data from your phone and watch. If there are multiple devices or smart wearables linked to your HeyTap Account, the step count...
  • Page 76 displayed on the Home tab might be different from that recorded by Daily Activity. 10.4.5 Why does my floor count seem inaccurate? Floors are counted using altimeter sensors that detect when you go up in elevation. Factors like story height, number of steps, temperature, and barometric pressure can all cause your floor count to be inaccurate.
  • Page 77 10.4.8 Where can I see data tracked by my watch? l You can view the data of the day on the watch. l You can view the data and historical records in the HeyTap Health app on your phone.
  • Page 78 Data items can still be synced to the HeyTap Health app on your phone when your watch is in Power Saver mode. If the watch is not connected to the phone in Power Saver mode, it will only keep data from the last 3 days.
  • Page 79 10.6.2 Can I sync data to my other fitness apps, such as Strava? If you download and use a third-party sports app on your watch, you can sync the data to the mobile version of the app. 10.6.3 Why isn't the watch's GPS working...
  • Page 80 10.6.5 Why am I not seeing my heart rate and real-time pace while running? If the watch is too loose, the sensors may have difficulty tracking your exercise-related data. In rare cases, a sensor malfunction may occur. To resolve this issue, you can try restarting the watch.
  • Page 81 10.6.7 Can I use my watch to track swimming? l It can be used in shallow water activities in the pools or on the beaches. l Not applicable to snorkeling, hot showers, hot springs, saunas, diving, scuba diving, water skiing, other wading activities facing high-speed currents and deep-water activities.
  • Page 82 The fat-burning zone is 60%–70% of your maximum heart rate (220 minus your age). For optimal fat-burning results, you are advised to keep your heart rate within this range for more than 30 minutes. 10.6.10 Do I have to keep my heart rate within the fat-burning zone in order to burn fat? The body burns the greatest percentage of fat when your heart...
  • Page 83 In “Settings > System > About”. l On OPPO Watch box. l On your phone, in the HeyTap Health app. Tap “Manage” and select your watch. Go to “More > About”. 11.2 What is the warranty policy of the watch? Subject to the local warranty policy.
  • Page 84 OPPO Watch 46mm supports 5ATM water-resistance. OPPO Watch 41mm supports 3ATM water-resistance. 12.2 Can I go in the shower with it? No. OPPO Watch is not suitable for diving, hot showers, spa, saunas, or other wading or deep-water activities with high- speed water flow.
  • Page 85 If you notice any signs of skin redness or swelling, please discontinue use and consult a physician. l Do not leave your watch and its accessories within the reach of small children. l Pregnant women should keep the device away from their abdomen and teenagers should keep the device away from their lower abdomen.
  • Page 86 Unlike 2.5D screen glass, which is curved only on the edges, 3D screen glass is completely curved. The 3D screen glass on OPPO Watch is a very tough which gives you peace of mind with its strength and great visual accuracy with minimal distortion.
  • Page 87 (12.96mm including heart rate sensor). The size of OPPO Watch 41mm (Wi-Fi) is 41.45×36.37×11.4mm (13mm including heart rate sensor). The screen diagonal of OPPO Watch 46mm (LTE)/(Wi-Fi) is 1.91 inch. The screen diagonal of OPPO Watch 41mm (Wi-Fi) is 1.6 inch.
  • Page 88 Is the watch screen prone to scratches? No. OPPO Watch has a glass cover surface, which is scratch- resistant and is not prone to be scratched by keys and blades. If you are worried about scratches, a screen protector is recommended.
  • Page 89 12.19 How long does it take to fully charge the OPPO Watch? OPPO Watch can be fully charged in 75 minutes under lab test conditions. 12.20 Can I use my OPPO phone charger to charge my OPPO Watch? Yes.
  • Page 90 12.21 How long does the battery last? Smart mode: l The theoretical battery life in Smart mode of OPPO Watch 46mm (LTE) is up to 30 hours. l The theoretical battery life in Smart mode of OPPO Watch 46mm (Wi-Fi) is up to 36 hours.
  • Page 91 12.24 Why can't my watch be charged？ l Please check whether the charging base is damaged. l If the watch temperature is too high, watch charging will be restricted. l Please make sure the back of the watch is clean.
  • Page 92 The prompt disappears when you touch “OK”. l When the temperature of the watch is too high while charging, the watch will not be able to be fully charged. l When the battery temperature is equal to or higher than 43°...
  • Page 93 When the temperature of the bottom case of the watch reaches 43°C and it is worn, the watch will pop up a prompt, reduce the screen brightness and turn off the communication function.
  • Page 94 Turn on Power Saver mode. l Turn off Always-on Screen mode. l Decrease screen brightness. l Switch to simple watch faces. Animated watch faces have high power consumption. l Turn off unnecessary notifications. l Turn off Wi-Fi if not needed.