HP Chromebook 14 G6 Maintenance And Service Manual
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HP Chromebook 14 G6 Maintenance And Service Manual

HP Chromebook 14 G6 Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook 14 G6
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook 14 G6

  • Page 1 Maintenance and Service Guide HP Chromebook 14 G6 IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Chrome OS, and Chromebook are registered of the HP End User License Agreement (EULA). If To access the latest user guides, go to trademarks of Google LLC. Intel and Celeron are you do not accept these license terms, your sole http://www.hp.com/support, and follow...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................3 Right side ....................................3 Left side ..................................... 4 Display ......................................5 Touchpad ....................................6 Speakers ....................................7 Labels ......................................7 3 Illustrated parts catalog ................................... 9 Computer major components ..............................9 Display components ................................
  • Page 6 Speakers ................................32 Sensor board ..............................33 System board ..............................34 Display assembly ............................... 37 6 Specifications ......................................49 Computer specifications ................................ 49 7 Power cord set requirements ................................51 Requirements for all countries ............................51 Requirements for specific countries and regions ......................52 8 Recycling ........................................

  • Page 7: Product Description

    Table 1-1 Product description Category Description Product Name HP Chromebook™ 14 G6 Processor Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache, ● 2400 MHz FSB, 6 W) Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache, ●...
  • Page 8 Table 1-1 Product description (continued) Category Description Wireless Integrated wireless local area network (WLAN) with two built-in antennas Support for the Intel 9560 ac 2×2 +Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI +BRI WW WLAN module Keyboard/pointing devices Backlit, island-style, spill-resistant, standard notebook keyboard in chalkboard gray finish Touchpad Power requirements Supports a 2-cell, 47.36-WHr, 6.15-AHr, Li-ion battery...

  • Page 9: Components

    Components Right side Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 10: Left Side

    Component Description Off: the computer is using battery power. ● USB Type-C generation 1 power connector Connects an AC adapter that has a USB Type-C connector, and SuperSpeed port supplying power to the computer and, if needed, charging the computer battery. Left side Component Description...

  • Page 11: Display

    Display Component Description WLAN antennas* Send and receive wireless signals to communicate with WLANs. NOTE: the position of the WLAN antennas may differ, depending on the product. Internal microphones (2) Record sound. Camera Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.

  • Page 12: Touchpad

    Touchpad Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Chapter 2 Components...

  • Page 13: Speakers

    Speakers Component Description Speakers Produce sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be affixed to the bottom of the computer. ●...
  • Page 14 Component HP product name Model number Product ID Serial number Warranty period Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ●...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 16 Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is available at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover with backlight (includes backlight cable and keyboard cable): For use in Belgium L90460-A41 For use in Brazil...
  • Page 17 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Israel L90459-BB1 For use in Italy L90459-061 For use in Latin America L90459-161 For use in the Netherlands L90459-B31 For use in Portugal L90459-131 For use in Romania L90459-271 For use in Russia...
  • Page 18 Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 64 GB of L90424-001 eMMC system storage, and the Google Chrome operating system Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 32 GB of L90423-001 eMMC system storage, and the Google Chrome operating system Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 32 GB of...

  • Page 19: Display Components

    Display components Table 3-2 Display component spare part information Item Component Spare part number Display bezel L90416-001 Display hinge cover L90414-001 Webcam module (includes double-sided adhesive) L90439-001 Display bracket L90417-001 Display panel: 14.0-in, FHD, antiglare, LED, UWVA, touchscreen display panel L90429-001 14.0-in, FHD, antiglare, LED, UWVA, non-touchscreen display panel L90428-001...

  • Page 20: Miscellaneous Parts

    Miscellaneous parts Table 3-3 Miscellaneous spare part information Component Spare part number 45-W, AC Adapter (non-PFC, USB Type-C, 1.8-m, 3-pin) L43407-001 Cable Kit (includes sensor board cable, touchpad cable, connector board high-speed cable, connector board L90412-001 low-speed cable, and webcam module cable) Power cord (C5, 1.0-m, conventional with sticker): For use in Australia L19358-001...

  • Page 21: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 22: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether ●...

  • Page 23: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 24: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 25 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 26: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for this computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, or loosened when servicing the computer.
  • Page 27 Table 5-1 Keyboard/top cover spare part information (continued) For use in country Spare part number For use in country Spare part number For use in country Spare part number or region or region or region For use in the Czech L90459-FL1 For use in Portugal L90459-131...
  • Page 28 Use a thin plastic tool (1) to separate the rear edge of the keyboard/top cover (2) from the bottom cover. Position the computer right side up with the rear toward you. Open the computer as far as it will open. Lift the rear edge of the keyboard/top cover (1) as far as the backlight cable, keyboard cable, sensor board cable, and touchpad cable allow.
  • Page 29 Remove the keyboard/top cover (6). Reverse this procedure to install the keyboard/top cover. Component replacement procedures...

  • Page 30: Touchpad Cable

    Touchpad cable NOTE: The touchpad cable is included in the Cable Kit, spare part number L90412-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Touchpad

    Touchpad Table 5-2 Touchpad spare part information Description Spare part number Touchpad L90435-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 32: Battery

    Reverse this procedure to install the touchpad. Battery Table 5-3 Battery spare part information Description Spare part number Battery (2-cell, 47.36-WHr, 6.15-AHr, Li-ion; includes cable) L75783-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Wlan Module

    WLAN module Table 5-4 WLAN module spare part information Description Spare part number Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module L41693-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 34 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 35: Connector Board Cables

    Connector board cables NOTE: The connector board cables are included in the Cable Kit, spare part number L90412-001. Before removing the connector board cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Connector Board

    Connector board Table 5-5 Connector board spare part information Description Spare part number Connector board (includes HDMI jack and USB port) L90437-001 Before removing the connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Sensor Board Cable

    Sensor board cable NOTE: The sensor board cable is included in the Cable Kit, spare part number L90412-001. Before removing the sensor board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Speakers

    Speakers Table 5-6 Speaker spare part information Description Spare part number Speakers (include left and right speakers, cables, and four rubber isolators) L90434-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Sensor Board

    Sensor board Table 5-7 Sensor board spare part information Description Spare part number RTC battery (includes cable and double-sided adhesive) L90433-001 Before removing the sensor board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: System Board

    System board NOTE: The system board spare part kit includes the processor, heat sink, and replacement thermal material. Table 5-8 System board spare part information Description Spare part number Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of eMMC system storage, and L90427-001 the Google Chrome operating system Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 32 GB of eMMC system storage, and...
  • Page 41 Disconnect the speaker cable (8) from the system board. Remove the six Phillips M2.0×4.2 screws (1) that secure the system board to the bottom cover. Remove the I/O bracket (2). The I/O bracket is available using spare part number L90438-001. Lift the left side the system board (1) until it rests at an angle.
  • Page 42 Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...

  • Page 43: Display Assembly

    Display assembly NOTE: The display assembly is available at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Release the wireless antenna cable and the display panel cable from the retention clips (7) and routing channel built into the bottom cover. NOTE: Steps 8 through 11 apply only to computer models equipped with a touchscreen display assembly. See steps 12 through 19 for display assembly removal instructions for computer models equipped with a non-touchscreen display assembly.
  • Page 45 Remove the display assembly (3). NOTE: Steps 12 through 19 apply only to computer models equipped with a non-touchscreen display assembly. See steps 8 through 11 for display assembly removal instructions for computer models equipped with a touchscreen display assembly. If it is necessary to replace the display assembly or any of the display assembly internal components, remove the hinge cover by following these steps: Close the computer.
  • Page 46 Remove the hinge cover (3). The hinge cover is available using spare part number L90414-001. Remove the display bezel by following these steps: Turn the computer right side up with the rear toward you. Open the computer as far as it will open. Release the top edge of the display bezel (1) from the display assembly.
  • Page 47 Remove the display bezel (4). The display bezel is available using spare part number L90414-001. Remove the display panel by following these steps: Use a pair of forceps (1) to grasp the pull-to-release adhesive tabs in the lower corners of the display back cover.
  • Page 48 Swing the top edge (3) of the display panel up and forward until the display panel cable is accessible. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel. Remove the display panel (3).
  • Page 49 Remove the display back cover by following these steps: Remove the two Phillips M2.0×2.5 screws (1) that secure the display bracket to the display back cover. Remove the display bracket (2) from the display back cover. The display bracket is available using spare part number L90417-001. Remove the two Phillips M2.0×3.8 screws (3) that secure the display back cover to the display hinges.
  • Page 50 Release the display panel cable and the wireless antenna cable from the routing channel in the right display hinge area. Release the webcam cable and the wireless antenna cable from the routing channel in the left display hinge area. Remove the display back cover by sliding it away from the bottom cover. The display back cover is available using spare part number L90415-001.
  • Page 51 Release the ZIF connector (2) to which the webcam module cable is connected, and then disconnect the webcam module cable from the webcam module. Remove the webcam module. The webcam module is available using spare part number L90439-001. Remove the webcam module cable by following these steps: Detach the webcam module cable (1) from the display back cover.
  • Page 52 Remove the webcam module cable (3). The webcam module cable is included in the Cable Kit, spare part number L90412-001. Remove the display panel cable by following these steps: Release the display panel cable from the retaining clips (1) built into the bottom edge of the display back cover.
  • Page 53 Remove the display hinges by following these steps: Remove the four Phillips M2.5×4.7 screws that secure the display hinges to the bottom cover. Rock the left hinge (1) back and forth until it releases from the bottom cover. Remove the left hinge (2). Rock the right hinge (1) back and forth until it releases from the bottom cover.
  • Page 54 Remove the right hinge (2). The display hinges are available using spare part number L90413-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 55: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 56 Table 6-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...

  • Page 57: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 58: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 7-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 59 Table 7-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 60: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 61: Index

    Index AC adapter light 3 display assembly jacks AC adapter, spare part number 14 removal 37 audio-in 3 antennas 5 spare part numbers 37 audio-out 3 audio, product description 1 display bracket headphone 3 audio-in jack 3 removal 43 microphone 3 audio-out jack 3 spare part number 13, 43 display components 13...
  • Page 62 USB 3.x SuperSpeed port 3, 4 serviceability, product description 2 WLAN module USB Type-C power connector and slots removal 27 charging 4 microSD memory card reader 3 spare part number 11, 27 power connector 4 security lock 4 workstation guidelines 18 power cord speakers requirements for all countries 51...

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