Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Gaggia Velasca Black
Summary of Contents for Gaggia Velasca Black
- Page 1 TROUBLESHOOTING English Version Velasca Black & Velasca Prestige...
- Page 2 Troubleshooting VELASCA Black & Prestige GRINDER MILK NOISE FUNCTIONALITY DISPLAY BREW GROUP POWER/CHARGING/BATTERY LIFE LEAKING DISPENSING PERFORMANCE ALARM ERROR NOTIFICATIONS...
- Page 3 GRINDER My GAGGIA espresso machine does not grind the coffee beans. In the unfortunate event your GAGGIA espresso machine will not grind the coffee beans, the coffee funnel may be blocked Unblock the coffee funnel with a spoon handle • 1) Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds).
- Page 4 GRINDER If your GAGGIA espresso machine will not grind the coffee beans but the grinder is turning, unblock the coffee funnel and change the grind setting. Unblock the coffee funnel, perform extra cleaning Unblock the coffee funnel with a spoon handle and clean with a vacuum cleaner 1.
- Page 5 GRINDER Change the grind setting to a coarser grind • Change the grind setting to a coarser grind • The grind setting know is placed in the bean container. For some machines you need an extra tool to change the grind setting, the multi-functional tool.
- Page 6 VELASCA PRESTIGE espresso machine does not froth the milk. In the unfortunate event your GAGGIA espresso machine's milk carafe won't froth the milk, there might be a simple solution. The milk carafe/parts are dirty 1. Detach all parts and clean them with warm water /washing-up liquid 2.
- Page 7 MILK My VELASCA BLACK espresso machine does not froth the milk. Using a Classic Milk frother or Pannarello The Classic Milk Frother/Pannarello parts are dirty Remove the external and upper part and clean them with warm water /washing-up liquid Use cold milk (approx. 5°C / 41°F) and froth the milk by gently swirling the container and moving it up and down Clean the steam wand with a wet cloth Check the steam wand on clogging.
- Page 8 Moving parts on the inside Your GAGGIA espresso machine is working vigorously on the inside to brew you a nice cup of coffee. Sometimes this is accompanied by scratching sounds, which is normal and does not affect the quality of your coffee.
- Page 9 NOISE My GAGGIA espresso machine makes an odd noise Sounds are normal when using your GAGGIA espresso machine. If you hear unusual sounds, discover here what could cause this and how to easily resolve it. The coffee funnel is blocked by ground coffee...
- Page 10 For a thorough cleaning of the brew group, use the coffee oil remover tablet The machine needs to be descaled Descale the machine with the GAGGIA decalcifier. Lime-scale deposits in the water circuit can also cause unusual sounds. The grind setting is set to a fine grind 1.
- Page 11 FUNCTIONALITY There is coffee powder in the interior/under the brew group Ground coffee in the interior or under the brew group can have various causes. Most causes do not directly lead to a technical default. Powder during first time use Some coffee powder was left behind after testing We test all machines before leaving the factory.
- Page 12 Check if the power cord is connected properly on the reverse side. Especially the part that goes into the machine. The power cord is connected but the display is still not switching on. Try another power socket. If the machine is still not switching on, please send your GAGGIA coffee machine to service.
- Page 13 BREW GROUP I cannot insert the brew group into my espresso machine Set the brew group in a neutral position 1. Place back the coffee ground container and close the service door. NOTE: Leave the brew group out. 2. Press the power button to turn off the espresso machine 3.
- Page 14 BREW GROUP I cannot remove the brew group from my espresso machine Set the machine in a neutral position 1. Close the service door, place back the coffee ground container and drip tray. 2. Press the ON/OFF button to switch the machine OFF. Wait until the machine is completely switched OFF and you hear no more sounds (this can take up to 15-20 seconds).
- Page 15 POWER/CHARGING/BATTERY LIFE My GAGGIA espresso machine does not switch on Check the power cord Make sure the electrical cord is inserted correctly. Push the power cord firmly into the coffee machine and the power socket. Check if the power button at the back of the coffee machine is switched on.
- Page 16 LEAKING My GAGGIA espresso machine is leaking What is the color of the water that leaked and where is it leaking? Brownish water / water containing coffee particles in the drip tray or under the machine, see possible causes 1,2,3...
- Page 17 LEAKING Cause 3: The brew group or coffee residue drawer is clogged 1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds) 2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group 3.
- Page 18 DISPENSING My GAGGIA espresso machine only dispenses a few drops of coffee If your GAGGIA espresso machine dispenses only a few drops, this can have various causes. Find out how to easily resolve this by following these simple steps. The brew group is clogged by dirt of not well greased...
- Page 19 5. Push it down and turn it one notch to the left or to the right to adjust the setting During first time use it is normal behavior It is normal that the first brewed cups can be watery as the GAGGIA adapting system is still adjusting. Brew 5-7 more cups of coffee.
- Page 20 During first time use it is normal behavior It is normal that the first brewed cups can be watery as the GAGGIA adapting system is still adjusting. Brew 5-7 more cups of coffee. The brew group is clogged by dirt or not well greased 1.
- Page 21 DISPENSING selez. Aroma strength The grind setting is set to a coarse grind Adjust the grind to a finer grind 1. You can adjust the grind settings by the knob inside the bean container 2. Only adjust the grind settings when the machine is grinding coffee beans 3.
- Page 22 GAGGIA adapting system is not yet finished When using your GAGGIA espresso machine for the first time, make sure that you fully run the GAGGIA adapting system. This system will automatically adjust the preferred coffee volume. Brew 2 or 3 more cups to fully complete the cycle.
- Page 23 DISPENSING The grind setting is set to a fine grind Adjust the grind setting to a courser grind. You can adjust the grind settings by turning the adjustment knob inside the bean container. NOTE: Only adjust the grind settings when the machine is grinding coffee beans Place a cup under the coffee spout Press the espresso button When the grinder starts grinding, push down the grinder adjustment knob and turn left or right to adjust the settings...
- Page 24 DISPENSING My GAGGIA espresso machine wastes coffee powder without brewing a cup When brewing a pre-ground coffee Only use one stroked coffee spoon of pre-ground coffee with the provided coffee spoon Restart the machine by switching it off and back on...
- Page 25 The consistency of your GAGGIA espresso machine’s coffee pucks is related to the settings of the machine and type of brewed beverages. During first time use It is normal that the first brewed cups can be watery as the GAGGIA adapting system is still adjusting. Brew 5-7 more cups of coffee. During regular use and brewing a specific beverage type 1.
- Page 26 PERFORMANCE The espresso machine’s coffee is lukewarm If your coffee is not warm enough, read along for some tips and tricks on reaching a higher temperature for your coffee.. Change temperature settings in the machine menu/settings (optional) Enter the Menu and select temperature and adjust the setting to High/Max Did you add milk or warm milk frothed milk? Adding cold milk or warm frothed milk to a coffee, in both cases the temperature will decrease to some extent.
- Page 27 PERFORMANCE There is coffee powder in the interior/under the brew group Ground coffee in the interior or under the brew group can have various causes. Most causes are not linked to a technical default. Powder during first time use Some coffee powder was left behind after testing. We test all machines before leaving the factory. Although your machine has been carefully cleaned, there might be some coffee residual left.
- Page 28 ALARM Prime machine symbol does not disappear from my GAGGIA espresso machine Start the process when the symbol appears on the display If the prime symbol appears on the display, there is air in the system. Perform the following steps to start the process:...
- Page 29 ALARM If error code 1, 3, 4, 5 or 14 occurs on your GAGGIA espresso machine's display, we can help you out with some simple solutions. Regarding any other error codes, we recommend bringing your GAGGIA espresso machine to service.
- Page 30 ALARM Re-insert the brew group, make sure it is locked into place 1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds) 2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group 3.
- Page 31 ALARM Other Error Code In case there is an other error code displayed. Please contact our Consumer Care Center to help you out as the machine needs service. Neither of the suggested solutions has helped me Please contact our Consumer Care Center to help you out as the machine needs service.
- Page 32 Wait approximately 5 seconds before placing back the coffee grounds container. This will reset the coffee grounds counter to zero. The machine was turned off Only empty the coffee grounds container when the GAGGIA coffee machine is turned on. This will enable the coffee grounds counter to reset.
- Page 33 ERROR NOTIFICATIONS My GAGGIA espresso machine doesn’t display the «empty bean container» warning message Fill the bean container completely with beans The bean container indicator has not yet adjusted itself. Follow these steps, to fix this: Fill up the bean container with coffee beans and do not refill until the container is entirely empty...
- Page 34 Warning icons & error codes Note: from the DFU, not on website Warning signals are displayed in red. Below you find a list of the warnings that may appear on the display and their meaning. Fill the water tank with fresh water to the MAX level indication. The bean hopper is empty.
- Page 35 Remove the coffee grounds container and empty it There is too much powder in the brew group. Clean the brew group You forgot to place the lid on the coffee bean hopper. If you do not place it back within 30 seconds the display will return to the main menu and the brewing cycle will be stopped.
- Page 36 THANK YOU...