Internet Access - ZyXEL Communications VMG1312-B Series User Manual

Chapter 36 Troubleshooting

36.3 Internet Access

I cannot access t he I nt er net .
1 Check t he hardware connect ions, and m ake sure t he LEDs are behaving as expect ed. See t he
Quick St a r t Guide and
2 Make sure you ent ered your I SP account inform at ion correct ly in t he N e t w or k Se t t in g >
Br oa dba n d screen. These fields are case- sensit ive, so m ake sure [ Caps Lock] is not on.
3 I f you are t rying t o access t he I nt ernet wirelessly, m ake sure t hat you enabled t he wireless LAN in
t he Device and your wireless client and t hat t he wireless set t ings in t he wireless client are t he sam e
as t he set t ings in t he Device.
4 Disconnect all t he cables from your device and reconnect t hem .
5 I f t he problem cont inues, cont act your I SP .
I cannot access t he I nt er net t hrough a DSL connect ion.
1 Make sure you have t he D SL W AN port connect ed t o a t elephone j ack ( or t he DSL or m odem j ack
on a split t er if you have one) .
2 Make sure you configured a proper DSL WAN int erface (N e t w or k Se t t in g > Br oa dba n d screen)
wit h t he I nt ernet account inform at ion provided by your I SP and t hat it is enabled.
3 Check t hat t he LAN int erface you are connect ed t o is in t he sam e int erface group as t he DSL
connect ion ( N e t w or k Se t t ing > I nt e r fa ce Gr oup) .
4 I f you set up a WAN connect ion using bridging service, m ake sure you t urn off t he DHCP feat ure in
t he LAN screen t o have t he client s get WAN I P addresses direct ly from your I SP's DHCP server.
I cannot connect t o t he I nt ernet using a second DSL connect ion.
ADSL and VDSL connect ions cannot work at t he sam e t im e. You can only use one t ype of DSL
connect ion, eit her ADSL or VDSL connect ion at one t im e.
I cannot access t he I nt ernet anym ore. I had access t o t he I nt ernet ( wit h t he Device) , but m y
I nt ernet connect ion is not available anym ore.
1 Your session wit h t he Device m ay have expired. Try logging int o t he Device again.
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Sect ion 1.5 on page 20.
VMG1312-B Series User's Guide