A White Line Appears On The Screen; If Panel Refresh Is Not Completed - Sony XBR43X800H Manual

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reference, perform it only once a year. Avoid performing it more than once a year because it may
affect the usable life of the panel.
Images that include clocks and bright colors easily cause image retention. Avoid displaying these
types of images for long periods of time, otherwise image retention may occur.
[121] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED
panel)
A white line appears on the screen. (only models
equipped with an OLED panel)
Panel refresh automatically runs after the TV has been used for a long period of time to reduce
image retention. Panel refresh starts after the TV is turned off and takes about one hour to
complete. A white line may be displayed on the screen during the panel refresh. This is not a
malfunction of the TV.
[122] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED
panel)
A message about running panel refresh is
displayed. (only models equipped with an OLED
panel)
When using the TV and a certain period of time passes, the panel refresh message is displayed. This
message prompts you to run a panel refresh. A panel refresh helps reduce screen burn-in. The
message is repeatedly displayed until a panel refresh is performed. Run the panel refresh at a
convenient time because it takes about an hour to complete.
To run the panel refresh, select [Refresh now]. This message will be displayed again if you selected
[Refresh later] or panel refresh was not completed for some reason.

If panel refresh is not completed

A panel refresh can be performed when the room temperature is between 10°C (50°F) and 40°C
(104°F). If any of the following occurs during the panel refresh, the process will not finish and a
message will be displayed.
The room temperature falls outside of this range
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