Sony XBR-43X830C Service Manual
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HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE MANUAL

GN1T
CHASSIS
ORIGINAL MANUAL ISSUE DATE: 3/2015
Segment: XFL
Version
Date
Subject
1.0
3/2015
Original manual issue.
LCD TV
9-888-568-01

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Table of Contents

Troubleshooting

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Summary of Contents for Sony XBR-43X830C

  • Page 1: Service Manual

    HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL GN1T CHASSIS ORIGINAL MANUAL ISSUE DATE: 3/2015 Segment: XFL Version Date Subject 3/2015 Original manual issue. LCD TV 9-888-568-01...
  • Page 2 SERVICE MANUAL GN1T CHASSIS Segment: XFL LCD TV 9-888-568-01...
  • Page 3 DEST. XBR-43X830C Black RMT-TX100U (UC2) US/CND XBR-49X830C Black RMT-TX100U (LA1) MEXICO (UC2) US/CND XBR-49X835C Black RMT-TX100B (LA8) CHILE PERU VENEZUELA (AR4) ARGENTINA (CR1) COSTA RICA (ECU) ECUADOR Silver RMT-TX100B (BR6) BRAZIL XBR-49X837C Black RMT-TX100B (CO1) COLOMBIA XBR-43X830C, 49X830C, 835C, 837C...
  • Page 4 Replace these components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony. Circuit adjustments that are critical for safe operation are identified in this manual.
  • Page 5 Les composants identifi es par une trame et par une marque du fonctionnement. Ne les remplacer que par des composants Sony dont le numero de piece est indique dans le present manuel ou dans des supplements publies par Sony. Les reglages de circuit dont l’importance est critique pour la securite du fonctionnement sont identifi es dans le present manuel.
  • Page 6 Use care when handling the wires or connectors of the inverter circuit. Damaging the wires may cause a short. Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS). 10) It is recommended not to exceed 1 hour of Power-On nor Burn-in period with LCD panel face down condition, in repair activity. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 7 7. Check the antenna terminals, metal trim, “metallized” knobs, screws, and all other exposed metal parts for AC leakage. Check leakage as described below. 8. For safety reasons, repairing the Power board and/or Inverter board is prohibited. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 8 Try both slots, if necessary, to locate the hot side on the line; the lamp should light at normal brilliance if the screw is at ground potential (see Figure B). XBR-43X830C, 49X830C, 835C, 837C...
  • Page 9 <G/P/B> Backlight failure [BACKLIGHT] Over temperature protection [TEMP_ERR] <B> Temp. sensor I2C No ACK [TEMP_ERR] <B> V By One lock error between Main device and 4KBE device [4KBE_ERR] <B> Software error [SW_ERR] italic: detect at startup sequence only. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 10 Error Error Error the total op. time. timestamp for timestamp for timestamp last recorded second last for 3rd last error recorded error recorded error Total Operation Time [hr] – Boot Count – Panel Operation Time [hr] XBR-43X830C, 49X830C, 835C, 837C...
  • Page 11 Clearing the Self Check Diagnostic List Panel operation time : Press the Channel 7 => Channel 0 . Exiting the Self-diagnostic screen To exit the Self Diagnostic screen, Power off & on or Push the <Home> button. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 12 SEC 1. DISASSEMBLY • There are clutch in the yellow frame[ ]. Therefore please be careful in the case of the disassembly or assembly of parts. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 13 DISASSEMBLY 1-1. XBR-43X830C 1-1-1. STAND 4 screws (SCREW, +PSW M5X16) P/N: 4-449-743-01 STAND XBR-43X830C, 49X830C, 835C, 837C...
  • Page 14 DISASSEMBLY 1-1. XBR-43X830C 1-1-2. LABEL, REAR TERMINAL AND LABEL, SIDE TERMINAL (W) LABEL, REAR TERMINAL LABEL, SIDE TERMINAL (W) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 15 DISASSEMBLY 1-1. XBR-43X830C 1-1-3. AC COVER AND POWER SUPPLY CORD Screw (SCREW, +PWH M3X6) P/N: 4-452-935-11 POWER SUPPLY CORD AC COVER XBR-43X830C, 49X830C, 835C, 837C...
  • Page 16 1-1. XBR-43X830C 1-1-4. REAR COVER (SM HRN) A 9 screws (SCREW, +BVTP 4X12 TYPE2 IT-3) P/N: 2-580-639-01 4 screws (SCREW, +PSW M4X10) P/N: 4-159-298-01 9 screws (SCREW, +PWH M3X6) P/N: 4-452-935-11 REAR COVER (SM HRN) A XBR-43X830C, 49X830C, 835C, 837C...
  • Page 17 DISASSEMBLY 1-1. XBR-43X830C 1-1-5. TAPE AND WIRE DRESSING TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 18 DISASSEMBLY 1-1. XBR-43X830C 1-1-6. TAPE AND WIRE DRESSING TAPE TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 19 DISASSEMBLY 1-1. XBR-43X830C 1-1-7. SPEAKER BOX ASSY (L) SPEAKER BOX ASSY (L) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 20 DISASSEMBLY 1-1. XBR-43X830C 1-1-8. SPEAKER BOX ASSY (R) SPEAKER BOX ASSY (R) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 21 DISASSEMBLY 1-1. XBR-43X830C 1-1-9. TAPE TAPE TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 22 DISASSEMBLY 1-1. XBR-43X830C 1-1-10. BT ANTENNA BT ANTENNA Screw (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 23 DISASSEMBLY 1-1. XBR-43X830C 1-1-11. SMART CORE SMART CORE Notes on assembling the Smart core Front View of the TV XBR-43X830C, 49X830C, 835C, 837C...
  • Page 24 DISASSEMBLY 1-1. XBR-43X830C 1-1-12. SWITCH UNIT Release the lock SWITCH UNIT XBR-43X830C, 49X830C, 835C, 837C...
  • Page 25 DISASSEMBLY 1-1. XBR-43X830C 1-1-13. HARNESS ASSY (MAIN) AND CONNECTOR ASSY 28P HARNESS ASSY (MAIN) P/N: 1-910-110-20 CONNECTOR ASSY 28P P/N: 1-910-110-19 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 26 DISASSEMBLY 1-1. XBR-43X830C 1-1-14. BRACKET,SC (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BRACKET,SC (HRN) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 27 DISASSEMBLY 1-1. XBR-43X830C 1-1-15. SLIDE, CLAMP SLIDE, CLAMP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 28 DISASSEMBLY 1-1. XBR-43X830C 1-1-16. BOTTOM, FRAME (HRN) 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BOTTOM, FRAME (HRN) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 29 DISASSEMBLY 1-1. XBR-43X830C 1-1-17. BRACKET, SP (LAK) 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BRACKET, SP (LAK) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 30 DISASSEMBLY 1-1. XBR-43X830C 1-1-18. GL4(CH)-STATIC CONVERTER (TV) 4 screws (SCREW, +PSW M3X6 W12) P/N: 4-256-393-11 GL4(CH)-STATIC CONVERTER (TV) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 31 DISASSEMBLY 1-1. XBR-43X830C 1-1-19. SHEET, INSULATION(HRN S) SHEET, INSULATION(HRN S) Notes on assembling the Insulation sheet (HRN S) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 32 DISASSEMBLY 1-1. XBR-43X830C 1-1-20. FLEXIBLE FLAT CABLE 41P (XFA) AND FLEXIBLE FLAT CABLE 51P (XFA) TAPE FLEXIBLE FLAT CABLE 51P (XFA) FLEXIBLE FLAT CABLE 41P (XFA) P/N: 1-848-912-11 P/N: 1-848-910-11 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 33 DISASSEMBLY 1-1. XBR-43X830C 1-1-21. BRACKET, SIDE F (MOLD) BRACKET, SIDE F (MOLD) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 34 1-1-22. BMFW ASSY < 1 > < 2 > < 1 > < 1 > < 1 > < 1 > < 3 > < 1 > 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BMFW ASSY XBR-43X830C, 49X830C, 835C, 837C...
  • Page 35 Stick GASKET inside the guide line. Press the gasket until compression completely. (0.5-1.0kgf) Guide line *No indication of direction Caution: Please aim at the center of square land. Assy the gaskets just before B board panel installation. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 36 DISASSEMBLY 1-1. XBR-43X830C 1-1-24. SHEET, THERMAL(BM) SHEET, THERMAL(BM) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 37 DISASSEMBLY 1-1. XBR-43X830C 1-1-25. PLATE, MAIN S(HRN) PLATE, MAIN S (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 PLATE, MAIN S (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 38 DISASSEMBLY 1-1. XBR-43X830C 1-1-26. SLIDE, CLAMP SLIDE, CLAMP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 39 DISASSEMBLY 1-1. XBR-43X830C 1-1-27. LCD PANEL LCD PANEL XBR-43X830C, 49X830C, 835C, 837C...
  • Page 40 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-1. STAND 4 screws (SCREW, +PSW M5X16) P/N: 4-449-743-01 STAND XBR-43X830C, 49X830C, 835C, 837C...
  • Page 41 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-2. LABEL, REAR TERMINAL AND LABEL, SIDE TERMINAL (W) AND LABEL, CI (CO1 ONLY) LABEL, CI LABEL, REAR TERMINAL LABEL, SIDE TERMINAL (W) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 42 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-3. AC COVER AND POWER SUPPLY CORD Screw (SCREW, +PWH M3X6) P/N: 4-452-935-11 POWER SUPPLY CORD AC COVER XBR-43X830C, 49X830C, 835C, 837C...
  • Page 43 1-2. XBR-49X830C/835C/837C 1-2-4. REAR COVER (M HRN) A 9 screws (SCREW, +BVTP 4X12 TYPE2 IT-3) P/N: 2-580-639-01 4 screws (SCREW, +PSW M4X10) P/N: 4-159-298-01 10 screws (SCREW, +PWH M3X6) P/N: 4-452-935-11 REAR COVER (M HRN) A XBR-43X830C, 49X830C, 835C, 837C...
  • Page 44 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-5. TAPE AND WIRE DRESSING TAPE TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 45 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-6. TAPE AND WIRE DRESSING TAPE TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 46 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-7. SPEAKER BOX ASSY (L) SPEAKER BOX ASSY (L) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 47 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-8. SPEAKER BOX ASSY (R) SPEAKER BOX ASSY (R) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 48 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-9. TAPE TAPE TAPE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 49 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-10. BT ANTENNA BT ANTENNA Screw (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 50 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-11. SMART CORE SMART CORE Notes on assembling the Smart core Front View of the TV XBR-43X830C, 49X830C, 835C, 837C...
  • Page 51 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-12. SWITCH UNIT Release the lock SWITCH UNIT XBR-43X830C, 49X830C, 835C, 837C...
  • Page 52 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-13. HARNESS ASSY (MAIN) AND CONNECTOR ASSY 28P HARNESS ASSY (MAIN) P/N: 1-910-110-22 CONNECTOR ASSY 28P P/N: 1-910-110-21 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 53 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-14. BRACKET,SC (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BRACKET,SC (HRN) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 54 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-15. SLIDE, CLAMP SLIDE, CLAMP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 55 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-16. BOTTOM, FRAME (HRN) 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BOTTOM, FRAME (HRN) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 56 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-17. BRACKET, SP (LAK) 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BRACKET, SP (LAK) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 57 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-18. GL4(CH)-STATIC CONVERTER (TV) 4 screws (SCREW, +PSW M3X6 W12) P/N: 4-256-393-11 GL4(CH)-STATIC CONVERTER (TV) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 58 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-19. SHEET, INSULATION(HRN S) SHEET, INSULATION(HRN S) Notes on assembling the Insulation sheet (HRN S) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 59 1-2. XBR-49X830C/835C/837C 1-2-20. FLEXIBLE FLAT CABLE 41P (XFB) AND FLEXIBLE FLAT CABLE 51P (XFB) TAPE FLEXIBLE FLAT CABLE 41P (XFB) FLEXIBLE FLAT CABLE 51P (XFB) P/N: 1-848-911-11 (Except BR6) P/N: 1-848-913-11 (Except BR6) 1-848-926-11 (BR6) 1-848-921-11 (BR6) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 60 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-21. BRACKET, SIDE F (MOLD) BRACKET, SIDE F (MOLD) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 61 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-22. BRACKET, TOP FL (MOLD) BRACKET, TOP FL (MOLD) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 62 1-2-23. BMFW ASSY < 1 > < 2 > < 1 > < 1 > < 1 > < 1 > < 1 > < 3 > 8 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 BMFW ASSY XBR-43X830C, 49X830C, 835C, 837C...
  • Page 63 Stick GASKET inside the guide line. Press the gasket until compression completely. (0.5-1.0kgf) Guide line *No indication of direction Caution: Please aim at the center of square land. Assy the gaskets just before B board panel installation. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 64 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-25. SHEET, THERMAL(BM) SHEET, THERMAL(BM) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 65 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-26. PLATE, MAIN S(HRN) PLATE, MAIN S (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 PLATE, MAIN S (HRN) 2 screws (SCREW (+PSW) (M3X6)) P/N: 2-990-421-41 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 66 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-27. SLIDE, CLAMP SLIDE, CLAMP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 67 DISASSEMBLY 1-2. XBR-49X830C/835C/837C 1-2-28. LCD PANEL LCD PANEL XBR-43X830C, 49X830C, 835C, 837C...
  • Page 68 DISASSEMBLY 1-3. SMART CORE 1-3-1. WLAN / BT MODULE(11AC) ASSY WLAN / BT MODULE(11AC) ASSY XBR-43X830C, 49X830C, 835C, 837C...
  • Page 69 DISASSEMBLY 1-3. SMART CORE 1-3-2. WLAN / BT MODULE(11AC) Caution! Avoid touching on this components WLAN / BT MODULE(11AC) and connector XBR-43X830C, 49X830C, 835C, 837C...
  • Page 70 DISASSEMBLY 1-3. SMART CORE 1-3-3. SHEET, THERMAL (SC) SHEET, THERMAL (SC) 1-3-4. HEAT SINK L (SC) HEAT SINK L (SC) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 71 DISASSEMBLY 1-3. SMART CORE 1-3-5. COVER, TOP COVER, TOP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 72 DISASSEMBLY 1-3. SMART CORE 1-3-6. PANEL, ORNAMENT Guide Pin Hook PANEL, ORNAMENT XBR-43X830C, 49X830C, 835C, 837C...
  • Page 73 DISASSEMBLY 1-3. SMART CORE 1-3-7. LIGHT, GUIDE LIGHT, GUIDE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 74 DISASSEMBLY 1-3. SMART CORE 1-3-8. HSC3_S_M MOUNT Hold on this section when installing H-Board HSC3_S_M MOUNT Avoid holding or push on these components. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 75 DISASSEMBLY 1-3. SMART CORE 1-3-9. CASE, BOTTOM (M) CASE, BOTTOM (M) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 76 >> Behavior Wifi >> Menu Close service menu Return Previous page, Change potion of focus item, Cursor/Enter Enter next page of focus item, etc.. [</>] Set [Home]Exit Return Return to previous page, close service menu etc.. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 77 2) Press “Enter” or “Return” button to return to Service Mode. Service Mode Model Information >> Self diagnosis History >> Video / Audio >> Panel / PQ >> General Setting >> Tuner >> Wifi >> [</>] Set [Home]Exit XBR-43X830C, 49X830C, 835C, 837C...
  • Page 78 5) Press “→” or “←” button to select YES or NO. Select YES if input data is correct. Select NO if Serial Number Edit input data is incorrect. Press <Enter> to save answer. Service Mode >> Status Information >> Model Information >> Model Number Setting Serial Number Edit Input Data correct? XBR-43X830C, 49X830C, 835C, 837C...
  • Page 79 The serial number that has been input is displayed. >> Status Information User can still edit the Serial Number. >> Model Information <[ KDL-40X500B ]> Model Number Setting Serial Number Edit 9 9 9 9 9 9 9 Input Data correct? XBR-43X830C, 49X830C, 835C, 837C...
  • Page 80 Video / Audio >> >> Model Number Setting Panel / PQ >> >> Serial Number Edit General Setting >> _ _ _ _ _ _ _ _ _ _ _ _ Tuner >> Wifi >> [</>] Set [Home]Exit XBR-43X830C, 49X830C, 835C, 837C...
  • Page 81 Panel / PQ >> G WB Offset <[ ]> General Setting >> <[ ]> B WB Offset Tuner >> Wifi / BT >> [</>] Set [Home]Exit b. To select “WB Adjustment”, press “→” button. [</>] Set [Home]Exit XBR-43X830C, 49X830C, 835C, 837C...
  • Page 82 <[ 0. SoC to T-con ]> CUC data transfer b. To select “WB/Mura/CUC data transfer”, press “→” button. [</>] Set [Home]Exit [Start] c. To change data , press “←” or “→” on remote commander. [</>] Set [Home]Exit XBR-43X830C, 49X830C, 835C, 837C...
  • Page 83 “Enter” or “→” button to enter inside. HDD Performace Check General Setting Result <[ ]> Back << Back << Aging mode <[On/Off]> HDD Performance Check >> >> Update CI+ Credentials >> Boot count reset >> ECS Enable <[On/Off]> [</>] Set [Home]Exit XBR-43X830C, 49X830C, 835C, 837C...
  • Page 84 Wifi / BT >> Boot count reset >> ECS Enable <[On/Off]> [</>] Set [Home]Exit [</>] Set [Home]Exit 3) Result OK or NG will be displayed after HDD re-registration is succeed/failed. HDD Performace Check Result <[ ]> Back << XBR-43X830C, 49X830C, 835C, 837C...
  • Page 85 G* Board H* Board K* Board Speaker Wifi & BT Module LD* Board V By One FFC Tcon LCD Panel Panel (Communi Panel Soft- Power Power cation) (Backlight) TEMP ware Emitter Problem Local Audio UART Local XBR-43X830C, 49X830C, 835C, 837C...
  • Page 86 TROUBLE SHOOTING 3-2. NO POWER 3-2-1. NO POWER-PCU No Power Check STBY 3.3V Replace C9030 Between G* Board to G* Board On B* board B* Board Harness Harness B* Board u-Com Failure DDCON/LDO Main Device Failure XBR-43X830C, 49X830C, 835C, 837C...
  • Page 87 P-on ucom #pin19 If #pin19 goes High few seconds and downs to Low, Is the voltage >3.0V? Check G board and harness. Check P_ON_LNB To the next page P-on ucom #pin15 Change IC9017 Is the voltage >3.0V? XBR-43X830C, 49X830C, 835C, 837C...
  • Page 88 If PANEL_PWER_ON (R9172) is 0V Check XRST Change IC9017 P-on ucom #pin17 Is the voltage >3.0V? If BL_MUTE (R9174) is 0V Check BL_ON Change IC9017 P-on ucom #pin18 Is the voltage >3.0V? Ucom IC9017 is working OK XBR-43X830C, 49X830C, 835C, 837C...
  • Page 89 Change IC9018 Is voltage >5V? Check Vcc voltage Check POWER_ON P-on ucom #pin19 C9xxx (Refer to No Power U-Com Failure) Is voltage >12.0V? Check Enable pin voltage No Power U-Com Failure Is voltage >2.5V? Change DDCON IC XBR-43X830C, 49X830C, 835C, 837C...
  • Page 90 Is voltage >12V? Check G board and harness Check Vcc voltage Check Change D9001 C9061 D9001 Is voltage >4V? Is diode ? Check +5V_MAIN DDCON (IC9001) Check Enable IC9010 #pin1 Change IC9010 Is voltage >2.5V? Change DDCON IC9009 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 91 TROUBLE SHOOTING 3-2-6. NO POWER: LDOs check check START Check Vcc voltage C9xxx Check +3.3V_MAIN DDCON (IC9003) Is voltage >3V? Check Enable pin 1.2 No Power U-Com Failure voltage Is voltage >3V? Change LDO IC XBR-43X830C, 49X830C, 835C, 837C...
  • Page 92: Standby Led Blinking

    B* Board, Check +5.0V_MAIN IC9014,etc Voltage > 13.2V ? at pin1 in IC8001, 4.959V (B* Board) <Voltage<5.285V? AUDIO B* Board Go to Audio check point TUNER HDMI Go to Tuner check point Go to HDMI check point XBR-43X830C, 49X830C, 835C, 837C...
  • Page 93 Check TU_1.8V (except UC) / JL6006 Check TU_DEM_3.3V (except UC) / JL6019 [FB6006,C6020,C6021] Check TU_1.1V(JP/FB6800 tuner-side) [FB6800,C6800] [If these parts are OK, go to DDCON troubleshooting] [go to “NO PICTURE@Tuner”] Check TU_12V(EU,JP only)/JL 6027 [Change Tuner Module](UC:TU6000,PAD/LA-ISDB/CH/HK:TU6001,EU:TU6003,JP:TU6802) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 94 See other flow Audio Error ? Replace B-K Harness B-K harness NG OK ? Go to page Replace K-PWB Power Off Checking*1 K-PWB NG OK ? Go to page Power off Checking*2 Replace B-PWB B-PWB NG OK ? XBR-43X830C, 49X830C, 835C, 837C...
  • Page 95 Cut or shorted (3) B-PWB (3) K-PWB to the chassis ? Fuse broken ? Fuse broken ? (See Note 1) (See Note 2) Return to LED 3x blinking Replace B-PWB Replace K-PWB or Power Off Checking*3 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 96 LED 3x brinking ? before LED 3x brinking ? Replace G-K Harness Replace B-K Harness OK ? OK ? Replace G-PWB Replace G-PWB OK ? OK ? Return to Return to LED 3x blinking LED 3x blinking Finish Finish XBR-43X830C, 49X830C, 835C, 837C...
  • Page 97 HP/Audio Out terminal ? Change [Sound]→ [Sound]→ [Headphone Speaker Link] [Headphone Speaker Link] setting is [On] ? to [Off], OK ? Replace B-PWB Go to Power Off Checking*1 HP/Audio out terminal or Headphone detect GPIO may be broken XBR-43X830C, 49X830C, 835C, 837C...
  • Page 98 C5351, ) at HDMI EQ side (ex.C5317) X’tal or around parts. Check X5202, Frequency of X’tal Check R5478(100ohm), (X5202) VS GND impedance R5368(1Mohm) 27MHz? of +5V_BOSTON IC5212 C5298(10pF) at HDMI EQ side C5297(12pF) (ex.C5351) IC1000 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 99 3-3-6. 4 Times Blinking (LED Voltage Error) 4-time blinking Between 0.898V to 2.997V LED driver or G* board Check R9027  Change LD board or G* board. on the B* Board 0.897V or less B* Board XBR-43X830C, 49X830C, 835C, 837C...
  • Page 100 Symptom Symptom on the B-Board improvement improvement B-Board is Panel (T-Con) is suspicious suspicious Symptom Replace the Harness improve Harness is Between G-Board suspicious and B-Board Symptom improve Replace V-By-One FFC the V-By-One FFC is suspicious XBR-43X830C, 49X830C, 835C, 837C...
  • Page 101 Harness / Connection OK LED driver or G* board Symptom LD board/G board Improvement  Change LD board or G* board. No improvement Symptom Change Panel Improvement Panel No Improvement Symptom Change B* Board Improvement B* board XBR-43X830C, 49X830C, 835C, 837C...
  • Page 102 Ventilation, etc. Change B* Board, and Aging a few Panel hours Symptom improvement Check I2C_C bus Temp sensor B* Board NG communication OK? IC1400 (check the next page) I2C_C bus dumping or Muffin check XBR-43X830C, 49X830C, 835C, 837C...
  • Page 103 3-4-2. No Sound : TUNER No Sound with normal picture No Sound Audio Segment “XS”? Only RF tuner input? Replace B-K Harness Please refer Audio Check IC1000 (SOC) OK ? troubleshooting Replace K-PWB OK ? Replace B-PWB OK ? Finish XBR-43X830C, 49X830C, 835C, 837C...
  • Page 104 Check Sound by other TV set Refer to No Sound Audio which is same model Check Source equipment by Reference TV set Change B-Board. (For example, Samsung TV(UN46ES7000), Toshiba TV(42WL863), RB1 or RB2) Check the settings of Source equipment XBR-43X830C, 49X830C, 835C, 837C...
  • Page 105 Refer to No Sound Audio which is same model Check Source equipment by Reference TV set Is Distributor used ? Change B-Board. (For example, RB2, RB1) Check the settings of Connect Source Source equipment equipment directly XBR-43X830C, 49X830C, 835C, 837C...
  • Page 106 Harness Symptom Symptom BL_ON:L improvement improvement V by One FFC Check Other 5x Blinking Backlight Main board NG Harness Portion: Ext. Video Input - No Picture HDMI - No Picture Tuner - No Picture XBR-43X830C, 49X830C, 835C, 837C...
  • Page 107  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited [All voltage measurement using Oscilloscope] XBR-43X830C, 49X830C, 835C, 837C...
  • Page 108  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited [All voltage measurement using Oscilloscope] XBR-43X830C, 49X830C, 835C, 837C...
  • Page 109  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited [All voltage measurement using Oscilloscope] XBR-43X830C, 49X830C, 835C, 837C...
  • Page 110 Parts Broken Problem Problem Problem  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited XBR-43X830C, 49X830C, 835C, 837C...
  • Page 111  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited [All voltage measurement using Oscilloscope] XBR-43X830C, 49X830C, 835C, 837C...
  • Page 112 Parts Broken Problem Problem Problem  OK Condition : No solder splash can be seen  OK Condition : No part short-circuited  NG Condition : Solder splash can be seen  NG Condition : Part short-circuited XBR-43X830C, 49X830C, 835C, 837C...
  • Page 113 12V LNB Voltage Check Tuner power line Terrestrial/Cable Analog 12V at JL6027 = 12V? Checking For TW & NA-ATSC All tuners except (MX/UC) only TW & NA-ATSC(MX/UC) Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 114 Check P_ON_LNB signal line Check fuse F6000 broken 12V at JL9012 = 12V? at R9167 = 3.3V? Please refer DDCON Change the fuse troubleshooting Check harness between Harness broken B-Board and G-board Please refer G-board troubleshooting XBR-43X830C, 49X830C, 835C, 837C...
  • Page 115 - Parts for IFAGC line: R6072, R6009, R6010, R6069, C6302, Analog Tuning R6303. For Other destination : Insert correct signal in correct terminal. Confirm ANT or Cable connection Check part mounting condition for analog control line Change NG parts “IFOUT_N, IFOUT_P, IFAGC” Check IC1000(SOC) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 116 : Insert correct signal in correct terminal. tuners except TW Confirm ANT or Cable connection Sound is normal? Check IC1000 (SoC) No sound Check part mounting condition for digital data line “IFOUT_N, IFOUT_P, IFAGC” Change NG parts Check SOC(IC1000) and Tuner module XBR-43X830C, 49X830C, 835C, 837C...
  • Page 117 Note Tuner – (IC reference -- destination) TU6001 - PA-T2 TU6001 - LA-T2/LA-ISDB TU6001 - CH, HK Check IC1000 (SoC) TU6003 - AEP_W TU6802 - JP_SKP Change NG parts : Insert correct signal in correct terminal. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 118 Replace IC5212 by Reference TV set Change B-Board. (HDMI EQ). (For example, RB1) Reference TV Set OK Reference TV set Replace IC1000 Check the settings of JC5227, JC5228, JC5235, JC5236 Source equipment JC5241, JC5242, JC5243, JC5244 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 119 Replace IC5212 by Reference TV set Change B-Board. (For example, RB1) (HDMI EQ). Reference TV Set OK Reference TV set Replace IC1000 Check the settings of JC5227, JC5228, JC5235, JC5236 Source equipment JC5241, JC5242, JC5243, JC5244 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 120 Check Source equipment Replace IC5212 by Reference TV set Change B-Board. (HDMI EQ). (For example, RB1) Reference TV Set OK Reference TV Replace IC1000 JC5227, JC5228, JC5235, JC5236 Check the settings of JC5241, JC5242, JC5243, JC5244 Source equipment XBR-43X830C, 49X830C, 835C, 837C...
  • Page 121 Check Source equipment by Reference TV set Change B-Board. (For example, RB1) Reference TV Set OK Replace IC5212 (HDMI EQ). Reference TV Replace IC1000 Check the settings of JC5227, JC5228, JC5235, JC5236 Source equipment JC5241, JC5242, JC5243, JC5244 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 122 Toshiba TV(42WL863), RB1, RB2) Replace RB5219 Check HDMI picture Check D5205, D5206 in this input NG (Open) Change MHL cable Replace D5205, D5206 Check “NO PICTURE Check the settings of Replace IC1000 (SoC). – HDMI” flow Source equipment XBR-43X830C, 49X830C, 835C, 837C...
  • Page 123 Low (< 2V) Low (< 2V) Replace IC5208 (VBUS IC) Check DDCCLK, NG (Open) Check RB5219 (47k ) at CL5256 High Replace RB5219 Change Check D5205, D5206 NG (Open) MHL cable Replace D5205, D5206 Replace IC1000 (SoC). XBR-43X830C, 49X830C, 835C, 837C...
  • Page 124 4.4k ohm < R1432 < 5k ohm Key AD muffin pin (B*Board) Power Key Muffin Pin (B*Board) Muffin IC1000 Check voltage (Power ON condition): Check voltage(Power ON condition) : problem 1.62V < voltage < 1.84V 3.13V < Voltage < 3.47V Change B*Board XBR-43X830C, 49X830C, 835C, 837C...
  • Page 125 Smart core issue B*Board Check parts value : Parts Broken issue R1080 = zero ohm SIRCS (IC1000 Pin Y35 , B*Board) Muffin IC1000 Check voltage (Power ON condition): problem 3.287V < Voltage < 3.55V? Change B*Board XBR-43X830C, 49X830C, 835C, 837C...
  • Page 126 Smart Core issue Change Smart Core B*Board Check LIGTH_SENSOR signal path : Part broken issue R1079 = zero ohm LIGTH_SENSOR (Muffin Pin L35) Check voltage variation from Muffin IC1000 problem room light to dark condition Change B*Board XBR-43X830C, 49X830C, 835C, 837C...
  • Page 127: Network Malfunction

    Cable Connection Local Access Internet Access Failed Failed Failed Auto Check Proxy setting Wired Set-up Check cable B board Local router IP address setting DHCP server Manual Ethernet Cable Check IP address & Local router setting XBR-43X830C, 49X830C, 835C, 837C...
  • Page 128 WiFi and Bxx Change harness Change between Bxx board Change Bxx board Wi-Fi module and WiFi If Wi-Fi malfunction happens, • Wi-Fi module • Harness between WiFi and Bxx Wi-Fi module Main Harness • Bxx board are suspected. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 129 Loose BT antenna Connect properly connection Check harness Loose harness connection is OK Connect properly between BT and Bxx Change harness Change Bxx board Change BT module Between Bxx board and BT BT module Main Harness XBR-43X830C, 49X830C, 835C, 837C...
  • Page 130 SEC 4. DIAGRAMS 4-1. BLOCK DIAGRAM 4-1-1. UC XBR-43X830C, 49X830C, 835C, 837C...
  • Page 131 DIAGRAMS 4-1-2. LA8/AR4/CR1/ECU/BR6 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 132 DIAGRAMS 4-1-3. CO1 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 133 DIAGRAMS 4-1-4. MX XBR-43X830C, 49X830C, 835C, 837C...
  • Page 134 DIAGRAMS 4-2. CONNECTOR DIAGRAM XBR-43X830C, XBR-49X830C/835C/837C XBR-43X830C, 49X830C, 835C, 837C...
  • Page 135 R5510 R8010 CL5238 cam902 cam4 CL5292 CL5270 cam1 cam015 CL5245 TU6000 cam007 TP3113 CN8000 CN8002 J7505 CN8005 J1401 J7700 CN5208 CN5203 CN5202 CN5201 cam010 cam002 cam003 cam004 cam001 cam006 cam005 cam004 cam001 cam002 KJ001 KJ002 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 136 IRM003 JL1007 JL7800 JL1001 JL7813 JL7799 JL7815 JL1003 JL1005 JL7802 JL7832 JL7814 JL9012 JL9013 JL1002 JL1008 JL7798 JL1000 JL1006 JL7804 JL7788 JL9009 JL9014 JL9007 JL9005 JL9003 JL9001 JL7803 JL3600 JL9010 JL9011 JL9008 JL9006 JL9004 JL9002 JL9000 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 137: Circuit Boards Location

    DIAGRAMS 4-4. CIRCUIT BOARDS LOCATION XBR-43X830C BMFW SWITCH UNIT SMART CORE XBR-49X830C/835C/837C BMFW SMART CORE (M,L) HSC3_S_M SWITCH UNIT WLAN/BT MODULE SMART CORE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 138 • The construction parts of an assembled part are indicated with a collation number in the remark column. • Items marked " * " are not stocked since they are seldom required for routine service. Some delay should be anticipated when ordering these items. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 139 LABEL, SIDE TERMINAL (W) 4-563-764-01 LABEL, REAR TERMINAL 4-299-531-01 AC COVER 1-839-696-12 POWER-SUPPLY CORD (WITH CONN.) 4-559-708-11 REAR COVER (SM HRN) A 1-754-953-11 BT ANTENNA 1-859-100-11 SPEAKER BOX ASSY (L) 1-859-100-21 SPEAKER BOX ASSY (R) SMART CORE XBR-43X830C, 49X830C, 835C, 837C...
  • Page 140 MARK 1-812-099-11 LCD PANEL (Y43QHNDB) 4-546-444-31 BRACKET, SIDE F (MOLD) A-2072-555-A COMPLE SVC (XF) BMFW UC2 1-474-621-11 GL4 (CH)-STATIC CONVERTER (TV) 4-565-060-01 SHEET, INSULATION (HRN S) 4-562-155-01 BRACKET,SC (HRN) 2-650-770-21 SLIDE, CLAMP 4-547-988-01 BRACKET, SP (LAK) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 141 CN6401 (GL4/GL5) -CN9000 (BMFW) -TCON (1) 102 1-848-910-11 FLEXIBLE FLAT CABLE 41P (XFA) CN3600 (BMFW) -TCON (1) 103 1-910-110-20 HARNESS ASSY (MAIN) CN1000 (BMFW) -CN101 (HSC3) -WIFI-SM/CN7700 (BMFW) -SP (1) 104 1-848-912-11 FLEXIBLE FLAT CABLE 51P (XFA) CN3601 (BMFW) -TCON (1) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 142 EXPLODED VIEWS 5-1-4. SCREWS REF. DESCRIPTION PART No. SCREW +PSW M4X10 4-159-298-01 SCREW , +PWH M3X6 4-452-935-11 SCREW, +BVTP 4X12 TYPE2 IT-3 2-580-639-01 SCREW (+PSW)(M3X6) 2-990-421-41 SCREW, +PSW M3X6 W12 4-256-393-11 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 143 A-2075-328-A REAR COVER (M HRN) A 1-754-950-11 BT ANTENNA Except BR6 1-754-955-11 BT ANTENNA 1-859-100-11 SPEAKER BOX ASSY (L) 1-859-100-21 SPEAKER BOX ASSY (R) SMART CORE 1-798-510-31 SWITCH UNIT (SM-G-WW) Except BR6 1-798-510-41 SWITCH UNIT (SM-G-KIT) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 144 COMPLE SVC (XF) BMFW UC2 A-2072-556-A COMPLE SVC (XF) BMFW LA1 1-474-621-11 GL4(CH)-STATIC CONVERTER (TV) 4-565-060-01 SHEET, INSULATION(HRN S) 4-562-155-01 BRACKET, SC (HRN) 2-650-770-21 SLIDE, CLAMP 4-547-988-01 BRACKET, SP (LAK) 1-812-100-11 LCD PANEL (Y49QHNDS) 1-812-101-11 LCD PANEL (Y49QHNDB) Except BR6 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 145 CN6401 (GL4/GL5) -CN9000 (BMFW) -TCON (1) 1-848-913-11 FLEXIBLE FLAT CABLE 51P (XFB) [CN3601 (BMFW) -TCON (1)] Except BR6 1-848-921-11 FLEXIBLE FLAT CABLE 51P (XFB) [CN3601 (BMFW) -TCON (1)] BR6 1-910-110-22 HARNESS ASSY (MAIN) CN1000 (BMFW) -CN101 (HSC3) -WIFI-SM/CN7700 (BMFW) -SP (1) XBR-43X830C, 49X830C, 835C, 837C...
  • Page 146 EXPLODED VIEWS 5-2-4. SCREWS REF. DESCRIPTION PART No. SCREW +PSW M4X10 4-159-298-01 SCREW , +PWH M3X6 4-452-935-11 SCREW, +BVTP 4X12 TYPE2 IT-3 2-580-639-01 SCREW (+PSW)(M3X6) 2-990-421-41 SCREW, +PSW M3X6 W12 4-256-393-11 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 147 PANEL, ORNAMENT 4-564-312-01 PANEL, ORNAMENT except BR6 4-547-395-01 COVER, TOP 4-564-317-01 COVER, TOP except BR6 4-547-397-01 BRACKET, WIFI 4-564-318-01 BRACKET, WIFI except BR6 4-566-841-01 HEAT SINK L(SC) 1-458-853-11 WLAN/BT MODULE(11AC) except BR6 1-458-853-21 WLAN/BT MODULE(11AC) BRZ XBR-43X830C, 49X830C, 835C, 837C...
  • Page 148 STAND NECK ASSY (LAK) 49" Except BR6 4-562-158-01 STAND (M HRN) A 49" Except BR6 A-2075-330-A STAND, NECK ASSY (LAK) 49" BR6 A-2075-329-A STAND (M HRN) A 49" BR6 * 1-848-803-11 RCA CONVERSION CABLE Except UC2 XBR-43X830C, 49X830C, 835C, 837C...
  • Page 149 English 2015CL08-Data Made in Japan 9-888-568-01 © 2015. 3 Sony Visual Products Inc. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 150 30 minutes to complete. 5: finished The system software update is complete. Some user settings may have changed during the update. Please remove the USB device and select "OK" to exit. 5: finished XBR-43X830C, 49X830C, 835C, 837C...
  • Page 151 (AC OFF wait 10sec then AC STDBY status. Then press "Power" key of cannot be update. plug-in), turn on the TV by remote commander to turn on TV. TV will reboot and turn on again. remote power key. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 152 (AC OFF wait 10sec then AC *Disconnect the USB memory. TV will reboot and turn on again. plug-in), turn on the TV by remote power key. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 153 APPENDIX-2 Wire Dressing (XBR-43X830C) VA Tape Harness Tie x4 Slide Clamp x2 • Fix wire • Hold wires • Fix wire XBR-43X830C, 49X830C, 835C, 837C...
  • Page 154 APPENDIX-2 Wire Dressing (XBR-49X830C, 835C, 837C) VA Tape Harness Tie x5 Slide Clamp x2 • Fix wire • Hold wires • Fix wire XBR-43X830C, 49X830C, 835C, 837C...
  • Page 155 1.Take out panel from carton box with proper number of operator. MINIMUM NUMBER OF ≧43” OPERATOR ≧43” 2.Take out panel straight out from carton box. When taking out a panel, be careful not to hit front panel and back panel. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 156 4. Put in “separator board” between panel and panel. When “vacuum handling jig” is used. When taking out a panel, be careful not to hit next panel module. Separator board *Please prepare “Separator board” by yourself. XBR-43X830C, 49X830C, 835C, 837C...
  • Page 157 DO NOT HOLD PANEL HORIZONTALLY AT ALL TIMES. 1. Carry panel vertically. PANEL WILL WARP IF HANDLED LIKE THIS PICTURE 2. Do not hold glass area(TFT Cell area). Glass area Glass area AL BEZEL Glass area AL BEZEL XBR-43X830C, 49X830C, 835C, 837C...
  • Page 158 MINIMUM NUMBER OF OPERATOR 43” 49” 3. When carrying by only 1 person, hold panel at top and bottom center position. 4. For large panels, sizes 49” or larger, hold panel by 2 people. ≧49” ≧49” XBR-43X830C, 49X830C, 835C, 837C...
  • Page 159 1. Steps to place panel to table. (1) Place vertically. (2) Change hold position. (3) Place to table. 2. Place panel by 2 people. 4. Table must not have any step. 3. Place panel within table surface. STEP XBR-43X830C, 49X830C, 835C, 837C...
  • Page 160 100N total. Less than 100N total 4. Operator must wear gloves. Do not touch Panel module without gloves. 2. Do not hold or touch glass (TFT cell) at all times. Glass area XBR-43X830C, 49X830C, 835C, 837C...

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