Accessing Online Technical Support; Contacting Ibm Technical Support; Registering For My Notification - IBM TS4300 3555 User Manual

Table 1. Minimum firmware levels for common library features (continued)
Feature
LTO M8 media
Sequential Mode
Library Serial Number 7800K0K or greater
Key Path Diagnostics (KPD)

Accessing online technical support

It is the customer's responsibility to set up this tape drive or library and to ensure that the drive and
library have the latest firmware (unless a service contract is purchased).
For online Technical Support, visit http://www.ibm.com/support/.
For the latest firmware and diagnostic procedures, visit http://www.ibm.com/support/.

Contacting IBM technical support

In the US: Call 1-800-IBM_SERV (1-800-426-7378).
Note: Before you call, complete all the steps in "Contacting IBM technical support" on page 82.
All other Countries or Regions: See http://www.ibm.com/planetwide/.
Select your country, then under Technical Support, click Open Service Request.

Registering for My Notification

My Notification registration provides email notification when new firmware levels are updated and
available for download and installation. To register for My Notification:
1. Visit the web at http://www-01.ibm.com/software/support/einfo.html.
2. Click My Notifications.
Note: Library firmware and tape drive firmware are verified and released together. When you are updating
to the latest firmware, verify that all installed components such as tape drives and library firmware are at
the latest levels noted on the Support website. Mixing different levels of library and tape drive firmware is
not supported and might cause unpredictable results.
iv IBM TS4300 Tape Library Machine Type 3555: User's Guide
Minimum Firmware Levels Required
Library Firmware must be at 1.1.1.1-B00 or greater
to support the M8 media feature. Drive firmware
must be at HB82 or greater to support the M8
media feature. Ensure that any IBM device drivers
are at the minimum level that is required to
support the 3U library.
Library Firmware must be at 1.1.1.2-A00 or greater
to support Sequential Mode. Ensure that any host
applications are at the minimum level that is
required to support the 3U library in this mode.
Library firmware must be at 1.2.1.0-A00 or greater
to support newer library serial numbers.
Library Firmware must be at 1.3.0.0-A00 or greater
to support KPD.