Samsung SMT-W6100 Getting Started Manual
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Samsung SMT-W6100 Getting Started Manual

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  • Page 3 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services provided through this equipment are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (“POTS”) and are not meant to provide Automatic Number Identification or Automatic Location Information capabilities associated with emergency 911 or E911 services.
  • Page 4 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright holder, is strictly forbidden. Disclaimer The content of this manual is subject to change without notice and should not be construed as a commitment by the manufacturer, distributor, or service provider.
  • Page 5 My VoiceLine Account Information Fill in the form below to keep a record of your VoiceLine account information. VoiceLine Information VoiceLine Phone Number: Account Number: PIN: VoiceMail Access Number:...

  • Page 6: Table Of Contents

    Table of Contents INTRODUCTION..................1 PACKAGE CONTENTS ................2 SETTING UP THE SAMSUNG SMT-W6100 ..........3 Preparing for Setup.....................3 Learning the SMT-W6100 Phone Layout.............4 Key Description ........................5 Display ........................7 Display Layout ........................7 Icon (Display) Description ....................8 Dimming Mode .........................10 Clock Mode ........................10 Backlight ......................10...
  • Page 7 Low Battery Indicator ......................15 Recharging the Phone......................15 Preparing the Samsung SMT-W6100 to Make Calls ..........15 PLACING CALLS ..................17 Understanding Local Dial Plans.................17 Making Calls ......................18 Calling within Your Area Code (Using a U.S. Dial Plan)..........18 Calling within North America (Using a U.S. Dial Plan) ...........18 Calling International Destinations (Using a U.S.

  • Page 9: Introduction

    Introduction VoiceLine allows you to use your existing broadband Internet connection and wireless access point to receive calls and make local, long distance, and international calls – all at incredibly low rates. Instead of relying on the traditional telephone network, VoiceLine securely transmits phone calls over the Internet, at rates much lower than traditional phone companies can offer.

  • Page 10: Package Contents

    Package Contents 1 Samsung SMT-W6100 Wi-Fi Phone 1 5-volt power adapter & cradle-style charger 1 CD-ROM with user’s guide 1 VoiceLine Getting Started Guide...

  • Page 11: Setting Up The Samsung Smt-W6100

    Setting Up the Samsung SMT-W6100 This section provides step-by-step instructions for installing the Samsung SMT-W6100. Preparing for Setup Before you begin the setup process, you will need to have any 802.11b org wireless access point that is connected to a broadband Internet connection. If encryption is turned on, you will need to know...

  • Page 12: Learning The Smt-W6100 Phone Layout

    Learning the SMT-W6100 Phone Layout The following figure shows the main elements of your phone. Speaker Headset LCD Screen Connection Hole Volume keys Reserved Operator Service Navigation Keys Right Soft Key Left Soft Send Key End/Power Key Cancel Key i key...

  • Page 13: Key Description

    Key Description Key(s) Description Perform the functions indicated by the text above them, on the bottom line of the display. Soft keys In Menu Mode: Scroll through the menu options. In Idle Mode: - Left key checks voicemails. Navigation Keys (up/down/left/right) Press and hold this button to connect to your browser homepage.
  • Page 14 Button Description Ends a call. When pressed and held, switches the phone on or off. In menu Mode, cancels your input and returns to Idle Mode. End key When pressed and held in Idle Mode, quickly accesses your voice mail server. Enter numbers, letters and some special characters.

  • Page 15: Display

    Display Display Layout The display has three areas: Icons Text and graphic area Soft keys Indications Description Area First line Displays various icons. See ‘Icon Description’ section of this guide. Middle lines Display messages, instructions and any information that you enter, such as number to be dialed.

  • Page 16: Icon (Display) Description

    Icon (Display) Description Features Icon Shows the received signal strength. The more the number of bars, the stronger the signal. Appears when a call is in progress. Appears when you are out of a service area. When it displays, you cannot make or receive calls.
  • Page 17 Features Icon Appears when the Quiet Mode is active. Appears when your phone is connected to the Access Point.(You can not make a call yet). Appears when the phone is registered to the network. You can make or receive calls. Appears in speaker phone mode.

  • Page 18: Dimming Mode

    Dimming Mode If you don’t press any key in a given period of time which you can set in the Backlight menu option (Menu 6.2.3), the backlight turns to dim to save the power. Press any key to awake the display from the Dimming Mode. Clock Mode If you don’t press any key in a minute after dimming of the display, the display goes into the Clock Mode to save the power.

  • Page 19: Service Light

    Service Light The service light’s activity depends on the Service light menu option. The operation (On/Off) of service light is selectable from the Settings menu (6.4.5). Service Light...

  • Page 20: Getting Started

    GETTING STARTED Before You Start Setting Up the Charger After having decided where to install the charger: Put the adapter’s jack into the round plug of the charger. • Put the adapter in a 100/220 V plug. • Technical Data The adapter and the charger have the following working values: Adapter 100/240 VAC, 50/60 Hz...

  • Page 21: Installing/Removing/Charging The Battery

    Installing/Removing/Charging the Battery A rechargeable Li-ion battery powers your phone. Use only approved batteries and chargers. Ask your local Samsung dealer for further details. You must fully charge the battery before using your phone for the first time. A discharged standard battery is fully recharged in approximately 3.5 hours.

  • Page 22: Removing The Battery

    Removing the Battery Switch off the phone by pressing and holding the key. Press the button and the battery is separated and raised as shown in the figure below. Lift to remove the battery.

  • Page 23: Low Battery Indicator

    When the battery becomes too weak for the phone to operate, it switches off automatically. Recharging the Phone Place the handset into the charger to recharge your phone’s battery. Preparing the Samsung SMT-W6100 to Make Calls Press and hold the power key until the phone switches on.
  • Page 24 After you set up the SMT-W6100 for the first time, it may take up to fifteen (15) minutes for the automatic download of the configuration files to complete. During the download process, the phone’s screen may display a progress bar and the phone may reboot more than once.

  • Page 25: Placing Calls

    Placing Calls Once the SMT-W6100 is set up and the screen displays your phone number, you will be able to place and receive calls. Understanding Local Dial Plans Each VoiceLine account is assigned a Dial Plan. This determines the numbering scheme you will dial to make calls.

  • Page 26: Making Calls

    Making Calls To make a call, dial using your telephone keypad then press the Send button Calling within Your Area Code (Using a U.S. Dial Plan) Dial a local number that is in the same area code as your Primary VoiceLine telephone number using 7- digit dialing.
  • Page 27 For example , if the country code is 99, the city code is 77, and the local number is 555-8888, dial: 01199775558888. Calls outside of the calling plan area are charged a per-minute rate based on the destination you are calling. Please login to your Online Account Center for specific rates.

  • Page 28: Using Voicemail

    Using VoiceMail Recording a Personal Greeting Pick up your Samsung SMT-W6100 and press 123 on the telephone keypad, followed by the send key. You will be connected to the VoiceMail system. Press 2 to administer your mailbox. Press 1 to administer your personal greeting.

  • Page 29: Listening To Voicemail Messages

    Listening to VoiceMail Messages From Your Samsung SMT-W6100 From your Samsung SMT-W6100 press 123 on the telephone keypad, followed by the send key. You will be connected to the VoiceMail system. Press 1 to hear your messages.

  • Page 30: From The Web

    From the Web Login to your Online Account Center. Click the VoiceMail button. The VoiceMail page displays Click the Play link to hear the desired message.

  • Page 31: Remotely From Any Touch-Tone Phone

    Listening to VoiceMail Messages (continued) Remotely From any Touch-Tone Phone There are two ways to access your VoiceMail messages from a regular touch-tone telephone: Dial your VoiceLine phone number using a regular touch-tone phone, and press the star (*) key during the greeting. Dial the appropriate access number for your location, and follow the instructions below.
  • Page 32 VOICEMAIL ACCESS NUMBERS State City/Area Number Illinois Chicago 312-924-0900 Jersey City 201-716-2121 New Jersey Newark 973-854-2828 New York New York 646-432-4444 Philadelphia 215-825-7575 Pennsylvania Pittsburgh 412-894-8080 Using any regular touch-tone telephone, pick up the telephone handset and dial the appropriate VoiceMail access number. The VoiceMail system greeting plays.

  • Page 33: Managing Your Account At The Voiceline Account Center

    Managing Your Account at the VoiceLine Account Center VoiceLine offers powerful online tools for managing your account using the VoiceLine Account Center, including call history, personal profile, listening to VoiceMails, managing calling features, and more! • If you purchased VoiceLine through a local distributor, you can manage your account by logging into the VoiceLine Account Center Web site at https://www.myaccountcenter.net.

  • Page 34: Customer Support

    Customer Support There are several ways that you can contact VoiceLine Customer Support for billing or technical support questions. • Via Email: Refer to your Online Account Center. • Via VoiceLine Phone: Dial 611 from your VoiceLine-connected phone. • Via Regular Touch-Tone Phone (within the U.S.): Call toll-free within the U.S. at 1- 800-455-4185.

  • Page 35: Troubleshooting

    Troubleshooting TROUBLESHOOTING – No Service/Network Failure Symptom: The phone does not ring on incoming calls. Corrective Action: • Verify in the Sound Settings that Quiet Mode is turned off.
  • Page 36 Symptom: My phone displays “No Service.” Corrective Action: After you set up the SMT-W6100 for the first time, it may take up to 15 minutes to download the configuration files. If it has been over 15 minutes since you set up the phone and you still do not have service: •...
  • Page 37 TROUBLESHOOTING – No Service/Network Failure Symptom: When I attempt to make a call, the phone displays “Network Failure.” Corrective Action: • You may have left the range of your wireless access point. Move closer to the access point to regain the signal. •...
  • Page 38 Symptom: I hear a fast busy signal when I try to make a call. Corrective Action: • Make sure you are dialing according to the Dial Plan assigned to your account (the Dial Plan was assigned when the account was created). For example, if you have a U.S.
  • Page 39 Symptom: The phone connection is poor. Corrective Action: • Adjust your phone’s call quality settings via the Manage Device section of your Online Account Center. • Move closer to the wireless access point.

  • Page 40: Faqs

    Yes. Your VoiceLine service travels with you. When someone calls your phone number, your phone simply rings wherever you have your SMT-W6100 connected to a wireless access point -- whether you are home or traveling somewhere else in the world.
  • Page 41 Yes. You can make calls to any location not included in your monthly calling plan. These calls are considered out-of-plan and are charged a per-minute rate based on the country you are calling. Please refer to your Online Account Center. SMT-W6100? MAE THREE WAY CALLS ON THE AMSUNG No.

  • Page 42: Voiceline Calling Features

    VoiceLine Calling Features VoiceLine User’s Guide For a complete list of features and codes, refer to the VOICELINE CALLING FEATURES Feature Description Once you hear the tone signaling a second call coming into your line, simply press the Send button on your phone. Press Send Call Waiting again to switch back to the first call.
  • Page 43 This table contains the dial codes for some popular VoiceLine calling features. VOICELINE CALLING FEATURE DIAL CODES Feature Action Dial Code SELECTIVE CALL ACCEPTANCE: Receive only calls from telephone numbers on your pre-defined acceptance list. Deactivate feature and receive all calls. SELECTIVE CALL REJECTION: Block only calls from telephone numbers on your pre-defined rejection list.
  • Page 44 Send all calls to a pre-defined destination #. Call Forwarding* Send all calls to VoiceMail. *72123 (All Calls/ Send all calls to a new destination #. Unconditional) *72 [phone num] Deactivate feature & receive all calls. Send unanswered calls after a certain # of rings to a pre-defined destination #.
  • Page 45 VoiceLine Calling Features (continued) VOICELINE CALLING FEATURE DIAL CODES (continued) Feature Action Dial Code Send incoming calls when your line is busy to a pre-defined destination #. Send incoming calls when your line is busy to *68123 Call Forwarding* VoiceMail. (Busy) Send incoming calls when your line is busy to *68 [phone num]...
  • Page 46 Call the last person who called you. Call Return Deactivate feature so that a single phone call will be uninterrupted by incoming calls. Call Waiting Deactivate feature so that all phone calls will be uninterrupted by incoming calls. Hide your phone number for all calls. Display your phone number for all calls.
  • Page 47 Assign a phone number to a speed dial code. Speed Dial Dial a number using a speed dial code. **[code] Access the VoiceMail system to record a VoiceMail 123# greeting or hear your messages. * When you forward calls, the inbound and outbound calls are priced according to your calling plan.

  • Page 48: End User Warranty

    Should you find your unit is not operating properly during the one-year term of this warranty, you should contact your original place of purchase. Please do not contact Samsung directly. Providing the manufacturing defect is verified along with the date of purchase, and at the manufacturer’s discretion, the defective unit will be repaired or replaced with either a new, refurbished,...
  • Page 49 This warranty is void if the product is: Damaged through negligence, abuse, misuse, accident, or acts of God. Modified or repaired by anyone other than an expressly authorized representative. Damaged resulting from the improper connection to equipment of other manufacturers. This warranty does not cover: Costs incurred in the shipping of the product to and from the original place of purchase.
  • Page 50 THIS WARRANTY IS NON-TRANSFERRABLE AND APPLIES SOLELY TO THE ORIGINAL END-USER AND DOES NOT EXTEND TO SUBSEQUENT END-USERS OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE, AND NO WARRANTIES, WHETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODUCT THEREAFTER.

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