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TROUBLESHOOTING
If you could not resolve your issue, see the table below to
identify symptoms and solutions to common problems. If you
are unable to resolve your issue, contact Bose customer
service.Visit: worldwide.Bose.com/Support/WSS
SOLUTION
Bose Music App doesn't work on mobile device
Make sure the Bose Music app is compatible with your device.
Visit: global.Bose.com/Support
Surround speakers don't connect to the soundbar
Confirm that the status light is blinking amber, indicating that the
wireless receivers are ready to connect.Repeat the connection
process.Unplug the power cords for the wireless receivers and
soundbar, wait 30 seconds and plug them firmly into a live AC (mains)
outlet.
Intermittent or no audio
Unmute the system.Increase the volume.Confirm that the soundbar is
playing audio. If not, refer to your soundbar owner's guide for
troubleshooting.
Bose Soundbar 500: worldwide.Bose.com/Support/SB500
Bose Soundbar 700: worldwide.Bose.com/Support/SB700
SoundTouch 300 soundbar: global.Bose.com/Support/ST300
Confirm that the status light is solid white, indicating that the surround
speakers are connected to the soundbar. Test different sources (if
available). Repeat the connection process
Make sure that one wireless receiver is set to the (left) channel and
the other is set to the (right) channel
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
Place the surround speakers according to the placement guidelines
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Related Manuals for Bose SB500
Summary of Contents for Bose SB500
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Page 1: Troubleshooting
SOLUTION Bose Music App doesn’t work on mobile device Make sure the Bose Music app is compatible with your device. Visit: global.Bose.com/Support Surround speakers don’t connect to the soundbar Confirm that the status light is blinking amber, indicating that the wireless receivers are ready to connect.Repeat the connection... - Page 2 Run ADAPTiQ audio calibration NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. No surround sound Make sure that your TV can output surround sound audio (refer to your TV owner’s guide).Make sure that one wireless receiver is set to the (left) channel and the other is set to the (right) channel .
- Page 3 Ensure the microphone opening on the top of the ADAPTiQ headset is not blocked. Your ADAPTiQ headset may be damaged. Call Bose customer service for replacement parts. The ADAPTiQ headset is too close to the speakers.Move the ADAPTiQ headset farther away from the speakers.