IBM System x Education ServeRAID M1000 Series Study Manual
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IBM System x Education ServeRAID M1000 Series Study Manual

Sas/sata ii
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System x ®
Education
Servicing the ServeRAID M1000 and
M5000 Series SAS/SATA II Controllers
October 2009
Study guide
XW5196
Release 1.10
This course is owned and published by the IBM
System x/BladeCenter WW Service & Support
Education Team and created by Beth Walker and
Henry Artner.
_________________________________________________________________________________________

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Summary of Contents for IBM System x Education ServeRAID M1000 Series

  • Page 1 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers October 2009 Study guide XW5196 Release 1.10 This course is owned and published by the IBM System x/BladeCenter WW Service & Support Education Team and created by Beth Walker and Henry Artner. _________________________________________________________________________________________...
  • Page 2 This publication could include technical inaccuracies or typographical errors. References herein to IBM products and services do not imply that IBM intends to make them available in other countries. IBM provides this publication as is, without warranty of any kind —either expressed or implied—including the implied warranties of merchantability or fitness for a...

  • Page 3: Preface

    Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Preface Preface Servicing the ServeRAID M5015 SAS/SATA II Controller This document may not be copied or sold, either in part or in whole, to non-IBM personnel. Please write your name and address below to personalize your copy. Issued to...

  • Page 4: Table Of Contents

    Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Preface Table of Contents Preface............................3 Table of Contents ........................4 Prerequisites........................5 Objectives ........................5 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers ..... 6 Overview........................6 M Series Naming Convention..................

  • Page 5: Prerequisites

    XW5173 - Unified Extensible Firmware Interface (UEFI) Technology Brief c) XW2039 - Servicing the IBM® System x3400 M2 (M/T 7836,7837) and x3500 d) XW2038 - Servicing the IBM® System x3550 M2 (M/T 7946) and x3650 M2 Objectives Upon completion of this course, you will be able to: 1.

  • Page 6: Servicing The Serveraid M1000 And M5000 Series Sas/Sata Ii Controllers

    • SATA II is the only type of SATA supported by these RAID controllers. • Carefully assess any decision to mix SAS drives and SATA drives within the same virtual drives. Although you can mix drives, IBM strongly discourages the practice. This recommendation applies to both HDDs and SSDs.

  • Page 7: M Series Naming Convention

    Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview M Series Naming Convention The M series is a new series of ServeRAID adapters with a new naming convention. Table 1 – Example of Naming Convention for new ServeRAID adapters Software Classification Generation...
  • Page 8 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Figure 2 - ServeRAID M5014 Controller Top View Note: The layout of the M5014 and the M5015 are identical except for the ServeRAID M5000 Series Battery Assembly, which is not shipped standard with the M5014.
  • Page 9 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Figure 3 - ServeRAID M1015 Controller Top View The ServeRAID M1015 is a replacement adapter for the ServeRAID BR10i. October 2009 XW5196r110.pdf...
  • Page 10 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Figure 4 - ServeRAID M1015 Close up View October 2009 XW5196r110.pdf...
  • Page 11 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Table 2 - Technical Overview of ServeRAID Controller M1015 October 2009 XW5196r110.pdf...
  • Page 12 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Table 3 - Technical Overview of ServeRAID Controllers M5014 and M5015 October 2009 XW5196r110.pdf...
  • Page 13 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Supported Servers The IBM ServeRAID M1015, M5014 and the M5015 adapter cards are both supported on the following IBM System x servers: • X3400M2 • X3500M2 • X3550M2 •...
  • Page 14 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Operating environment The ServeRAID M5015 and ServeRAID M5014 adapter cards are supported in the following environment: Temperature: At 0-1000 m (0-3000 ft): 10 to 35 ° C (50 to 95 ° F) At 1000-2100m (3000-7000 ft): 10 to 32 °...
  • Page 15 • One attached ServeRAID M5000 battery (plus battery kit) • Documentation CD • The IBM Important Notices Document • The ServeRAID M5014 controller ships with the following: One ServeRAID M 5014 adapter card with full-height bracket • One replaceable low-profile (2U) bracket •...

  • Page 16: Warranty

    CRU at the customer's request, the customer is charged for the installation. The customer may install a Tier 2 CRU themselves or request IBM to install it, at no additional charge, under the type of warranty service designated for the customer's Machine.
  • Page 17 Servicing the ServeRAID M1000 and M5000 Series SAS/SATA II Controllers – Overview Part Numbers *Part numbers are subject to change without notice. Please consult the IBM Support site for the latest part numbers. Table 4 - Ordering part numbers Part Name...

  • Page 18: Serveraid M 1015, M5014 And M5015 Controller Features And Limitations

    Servicing the ServeRAID M5015 SAS/SATA II Controllers – Features and Limitations ServeRAID M 1015, M5014 and M5015 Controller Features and Limitations • Two (2) x4 internal SAS / SATA ports • X8 PCI Express Gen 2 host interface • M5000: RAID Levels 0, 1, 5, 10, 50 (6, 60 Optional) •...
  • Page 19 Servicing the ServeRAID M5015 SAS/SATA II Controllers – Features and Limitations The M5014 and the M5015 share the same features and functions with two important differences: 1) The M5015 has double the SDRAM memory capacity. 2) The battery comes standard with the M5015 but is optional with the M5014. SAS Features •...
  • Page 20 Servicing the ServeRAID M5015 SAS/SATA II Controllers – Features and Limitations Solid State Drive Features The firmware supports Solid State Drives attached to ServeRAID-MR SAS controllers. The features and operations for SSDs are the same as for hard disk drives (HDDs), and these drives are expected to behave like SATA HDDs or SAS HDDs.
  • Page 21 Servicing the ServeRAID M5015 SAS/SATA II Controllers – Features and Limitations MegaRAID Features • Usability • Extensions to RAID 1 • Revertible Hot Spare • Unified Extensible Firmware Interface (UEFI ) 2.0 Support • VMware ESXi Support • Data Protection & Availability •...

  • Page 22: Controller Usage Limitations

    Servicing the ServeRAID M5015 SAS/SATA II Controllers – Features and Limitations Controller Usage Limitations The ServeRAID M5015 controller has the following limitations: • You can connect only one device per SAS PHY unless you use an expander. • You can use a maximum cable length of six feet (using shorter cables is preferred).

  • Page 23: Controller Connectors

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Controller Connectors Controller Connectors Figure 1- M5014 and M5015 Controller Jumper and Connector Layout Diagram Note: JT2 and JT4 are behind the battery assembly when it is installed, but they are still accessible.
  • Page 24 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Controller Connectors Table 1 – Explanation of Controller Connectors Jumper/Connector Type Description JT2 (2-pin SAS Activity LED header Connects to an LED that connector) indicates drive activity. JT3 (20-pin Battery Backup connector...

  • Page 25: Configuration Scenarios

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Configuration Scenarios Configuration Scenarios There are three main configuration scenarios for the SAS RAID controllers: 1. Low-end, internal SATA II configurations: In this configuration, use the RAID controller as a high-end SATA II compatible controller that connects up to eight disks either directly or through a port expander.
  • Page 26 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Configuration Scenarios Figure 3 shows an example of a SAS RAID controller configured with an LSISASx12 expander that is connected to SAS disks, SATA II disks, or both. Figure 3 - Example of a SAS RAID Controller Configured with an LSISASx12...

  • Page 27: Installing The M5014 And M5015 Controllers

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers Installing the M5014 and M5015 Controllers Important Notes: 1) The installation instructions are the same for the M5014 and M5015 types. 2) Read the corresponding Quick Install Guide for the controller before you begin installing any controller.
  • Page 28 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers 5) Install the controller on the motherboard by inserting the controller in a PCI Express slot on the motherboard, as shown in Figure 1. Press down gently but firmly to seat the card correctly in the slot.
  • Page 29 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers 7. After the controller is installed on the motherboard, configure and install the SAS Devices, SATA II Devices or both. 8. Connect the cables between the controller and the SAS devices, SATA II devices, or both.

  • Page 30: Installing The Serveraid M5000 Series Battery Assembly On The Serveraid M5015 Controller

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers Installing the ServeRAID M5000 Series Battery Assembly on the ServeRAID M5015 Controller The battery assembly mounts directly to the ServeRAID M5015 controller using a small board-to-board connector (daughtercard).
  • Page 31 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers Perform the following steps to mount the battery assembly directly to the ServeRAID M5015 controller using the daughtercard. (All components are installed on the bottom of the card. The battery is installed on the top. The maximum height of components installed on the battery assembly is 0.125”.)
  • Page 32 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers 7. Install the controller in the computer in the PCI Express slot, as shown in Figure 1 above. 8. Press down gently, but firmly, to make sure that the controller is properly seated in the slot.
  • Page 33 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Installing the M5014 and M5015 Controllers Figure 4 – Connecting the internal SAS cable to the drives October 2009 XW5196r110.pdf...

  • Page 34: Storage Management Tools

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Storage Management Tools Storage Management Tools The user has the choice of three tools to manage storage tasks and monitor activities for the M5014 and M5015 controllers: 1) MegaRAID Storage Manager - MSM A Powerful management GUI used to complete many advanced storage management operations such as RAID Level Migration, adding HotSpares, etc.

  • Page 35: Megaraid Storage Manager(Msm)

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Storage Management Tools MegaRAID Storage Manager(MSM) Features MegaRAID Storage Manager (MSM) is a GUI-based application that allows simplified management of numerous storage configuration and virtual disk tasks, including: • Creating a New Storage Configuration •...

  • Page 36: Webbios Configuration Utility (Cu)

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Storage Management Tools WebBIOS Configuration Utility (CU) Features The WebBIOS CU is a web-based utility for configuring and managing RAID volumes. It operates independently of the operating system because the utility resides in the MegaRAID BIOS. It allows the user to perform the following tasks: •...
  • Page 37 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Storage Management Tools Figure 1 – the WebBIOS CU Main Screen In the right frame, the screen shows the virtual drives configured on the controller, and the drives that are connected to the controller. In addition, the screen indentifies drives that are foreign or missing.

  • Page 38: Megaraid Command Line Tool (Cli)

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Storage Management Tools MegaRAID Command Line Tool (CLI) Features The MegaRAID CLI is a simple but useful tool for SAS-RAID related activities. Use the CLI to:. • Configure MegaRAID SAS RAID storage adapters and attached devices •...

  • Page 39: Troubleshooting And Problem Determination Tools

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Troubleshooting and Problem Determination Tools Collecting Data Data collection is the primary step in determining the correct service action to perform in order to resolve a client’s issue. Whether the data collected is verbal from the client (“…the front panel LED is blinking…”) or a diagnostic data file from a...
  • Page 40 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination The window is composed of three main parts as shown in Figure 1 below: 1. Drive list with physical or logical views 2. Controller Information Window 3. Event Log Messages You can use MegaRAID Storage Manager to monitor events.
  • Page 41 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Event log messages display in the lower section of the main MSM window as shown in Figure 2. Each message that appears in the event log has a severity level that indicates the importance of the event, as shown in Table 1, a date and timestamp, and a brief description.

  • Page 42: Monitoring Controllers

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Monitoring Controllers The left panel of the MegaRAID Storage Manager window displays either the Physical view or the Logical view of the system and the devices in it, depending on which tab is selected.

  • Page 43: Selecting Data Encryption Security Options Using Webbios

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Selecting Data Encryption Security Options Using WebBIOS The Data Encryption (DE) feature in WebBIOS provides the ability to encrypt data and controller-based key management for the data security solution. This solution provides protection to the data in the event of theft or loss of physical drives.
  • Page 44 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination 4. Accept the default security key ID or enter a new security key ID. 5. Click Next. 6. The Enable Drive Security – Enter Security Key screen appears. Enter a new drive security key or click Suggest to fill the new security key.
  • Page 45 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Upgrading Firmware using MSM and the MegaCLI Utility To upgrade the controller firmware using MSM, follow these steps: 1) In the left panel of the MegaRAID Storage Manager window, click the icon of the controller you need to upgrade.

  • Page 46: Installing Drivers

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Installing Drivers Installing or Updating the MegaRAID Driver in an Existing Windows System Perform the following steps to install or update the MegaRAID device driver in an existing Windows system: 1.

  • Page 47: Installing From A Driver Update Diskette

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination 5. Select the Windows adapter from the menu by using the arrow key to highlight it and pressing ENTER. 6. Press ENTER again to proceed 7. Return to the Windows Setup screen. Windows displays a ‘Welcome to Setup’...
  • Page 48 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Troubleshooting and Problem Determination Follow these steps to rebuild a drive: 1. Right-click the icon of the failed drive, and select Rebuild. 2. Click Yes when the warning message appears. If the drive is still good, a rebuild will start.

  • Page 49: Logs And Debugging Techniques

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Problem Determination - Logs Logs and Debugging Techniques There are several ways of gathering information for problem determination purposes. When directed, pull logs and use all normal troubleshooting procedures as outlined in the PDSG for the system type you are working with.
  • Page 50 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers –Problem Determination - Logs Application Event Logs • Many applications have independent debug logs • Test logs are often very useful • Applications logs like flash utilities, diagnostics, etc may provide very useful...

  • Page 51: Helpful Links

    IBM ServeRAID software matrix • http://www.ibm.com/support/docview.wss?uid=psg1SERV-RAID IBM System x Configuration and Options Guide • http://www.ibm.com/support/docview.wss?uid=psg1SCOD-3ZVQ5W QLogic 8Gb FC Single-port and Dual-port HBAs for IBM System x driver • download page http://driverdownloads.qlogic.com/QLogicDriverDownloads_UI/Product_detail.as px?oemid=376 Download site for the latest operating system drivers http://www.ibm.com/systems/support/.

  • Page 52: Summary

    Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers – Summary Summary This course has enabled you to: 1. Provide an overview of the IBM ServeRAID M1000 and M5000 series SAS/SATA II controllers 2. List the features of the ServeRAID M5014 and M5015 controllers 3.
  • Page 53 Servicing the IBM ServeRAID M5015 SAS/SATA II Controllers – Last Page Last Page September 2009 Xw5175r100.pdf...

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