Troubleshooting - Philips BDP5180/12 User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair the
player yourself.
If you have problems using this player, check the
following points before you request service. If you still
have a problem, register your player and get support
at www.philips.com/welcome.
Main unit
No reaction to the remote control.
• Connect this player to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this player.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See TV manual for correct video input selection.
Change the TV channel until you see the Philips
screen.
No picture on HDMI connection.
• If this player is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
• Check if the HDMI cable is faulty. Replace a new
HDMI cable.
• On the remote control, press
"731" (numeric buttons) to recover picture
display.
No high-definition video signal on the TV.
• Make sure that the disc contains high-definition
video.
• Make sure that the TV supports high-definition
video.
Blu-ray 3D effect is not seen on the TV.
• 3D option on this player is turned off. Enable
3D output (see "Adjust settings" > "Video
setup" > [Blu-ray 3D video]).
• Ensure that the disc title being played is Blu-ray
3D compliant.
• Ensure that the TV is 3D and HDMI compliant,
and the TV is set to 3D mode (refer to the TV's
user manual).
• Ensure that the 3D glasses are activated (refer
to the TV's user manual).
Sound
No audio output from the TV.
•
•
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
•
•
No sound on HDMI connection.
•
No secondary audio output for Picture-in-Picture
feature.
•
Play
Disc cannot be played.
•
•
•
•
•
Data files (JPEG, MP3, WMA) cannot be played or
and then press
read.
•
•
•
•
DivX video files cannot be played.
•
•
The contents of the USB flash drive cannot be read.
•
•
Ensure that the audio cables are connected to
the audio input of the TV.
Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
Ensure that the audio cables are connected to
the audio input of the audio device.
Turn on the audio device to its correct audio
input source.
You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
When [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Ensure that the disc is correctly loaded.
Ensure that this player supports the disc (see
"Your Blu-ray disc player" > "Playable media").
Ensure that this player supports the region code
of the DVD or BD.
For DVD±RW or DVD±R, ensure that the disc
is finalized.
Clean the disc.
Ensure that the data file was recorded in the
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more than
9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG,
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension is
.mp3 or .MP3, and .wma or .WMA for windows
Media™ Audio.
Ensure that the DivX video file is complete.
Ensure that the file name extension is correct.
The USB flash drive format is not compatible
with this player.
Maximum size of memory supported is 160GB.
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