Troubleshooting - Toshiba 43A61 Owner's Manual

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Black box appears on the screen
Unable to select a certain
channel or VIDEO input
Multiple images
Poor color or no color
No stereo or SAP sound from a
known MTS broadcast
The remote control does not operate
Cannot access signal input sources
(Video 1-2-3, ColorStream) and/or
channels 3 and 4.
Solution
• Make sure the power cord is plugged in, and then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable connections.
• Press the TV/VIDEO button to check the main picture source.
• The sound may be muted. Press VOL yz.
• The station may have broadcast difficulties. Try another channel.
• Make sure the SPEAKERS feature in the AUDIO menu is set
correctly.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
• Make sure the TV/CABLE/VCR switch is set to the mode that
corresponds with the signal source (cable or outside antenna).
• The closed caption feature may be set to one of the Text modes (T1,
T2, T3, or T4). Set closed captioning to OFF.
• The channel may be locked out with the CH LOCK or VIDEO
LOCK feature, or erased with the ADD/ERASE feature.
• The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• The picture may suffer from color shading if you change the
direction of the TV while it is on. Turn the TV off and allow it to
cool for 30 minutes before turning it on again.
• Make sure the MTS feature is set properly.
• Make sure the TV/CABLE/VCR switch is set properly.
• There may be an obstruction between the remote control and the
remote control sensor. Remove the obstruction.
• The remote control batteries may be dead. Replace the batteries.
• Check the VIDEO LOCK feature.
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