Customer Support; Open Source Software Notice - LG HLX56S Simple Manual

18 Troubleshooting
Symptom
BD-Live feature does not work.
Streaming video services (such
as YouTube™, etc.) are often
stopped or "buffer" during
playback.
Shared folder or files from your
PC or a media server are not
displayed on the device list.
Cannot connect the player to
the access point or wireless
LAN router.
5
Access point is not displayed
on the "Access point name" list.
There is no sound or the sound
is distorted.

Customer Support

You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made),
please visit http://lgservice.com or contact LG Electronics customer care centre.

Open source software notice

To obtain the corresponding source code under GPL, LGPL and other open source licenses, please visit
http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are
available to download with the source code.
HLX56S-FN_CANLLK_ENG_4906.indd 18
Cause & Solution
y The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y Ensure that the unit is correctly connected to the local area network
and can access the internet.
y Your broadband speed may not fast enough to use the BD-Live
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed is recommended.
y The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
y Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
y The firewall or anti-virus software on your media server is running.
Turn off the firewall or anti-virus software running on your PC or
media server.
y The player is not connected to the local area network that your PC or
the media server are connected.
y The wireless communication may be interrupted from household
devices that are using radio frequencies. Move the player away from
them.
y The access point or wireless LAN router may not broadcast its SSID.
Set your access point to broadcast its SSID through your computer.
y Your network device such as access point may not set with available
frequency range and channel that this player can support.
Try setting the frequency range and channel on the network device
setting.
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.
y Check the speaker cable connection.
2011-04-25 12:04:49