FoodSaver VS1190 Reference Manual page 8

Should you experience
any difficulties with
your product during
the warranty period,
please contact our
customer service line
for advice on 1300 881
861 in Australia, or
0800 786 232 in New
Zealand.
Australia
foodsaver.com.au
1300 881 861
Units 5 & 6,
13 Lord Street,
Botany NSW 2019
Australia
New Zealand
foodsaver.co.nz
0800 786 232
Level 6, Building 5,
Central Park,
660-670 Great South Road,
Greenlane, Auckland
New Zealand
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This Sunbeam product
is covered by a 12 month
replacement or repair
warranty, which is in addition
to your rights under the
Australian Consumer Law (if
your product was purchased
in Australia) or New Zealand
Consumer Guarantees
Act (if your product was
purchased in New Zealand).
Upon receipt of your claim,
Sunbeam will seek to resolve
your difficulties or, if the product
is defective, advise you on
how to obtain a replacement or
refund.
To assist us in managing
warranty claims, we recommend
you register your product
as soon as practicable after
purchase by creating a
MySunbeam account on our
website and uploading a copy of
your original receipt.
In order to make a claim under
our warranty, you must have
the original proof of purchase
documentation for the
and present it when
product
requested (if not already
uploaded to our website].
Should your product develop
any defect within 1 year of
purchase because of faulty
materials or workmanship, we
will replace or repair it, at our
discretion, free of charge. A
product presented for repair may
be replaced by a refurbished
product of the same type rather
than being repaired. Refurbished
parts may be used to repair the
product.
Our replacement or repair
warranty only applies where
a defect arises as a result of
faulty material or workmanship
during the warranty period.
Your warranty does cover
misuse or negligent handling
-
(including damage caused by failing to use the product
in accordance with this instruction booklet), accidental
damage, or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred in making a
claim, consumable items, accessories that by their
nature and limited lifespan require periodic renewal
(such as filters and seals) or any consequential loss or
damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems, or
use of the product on incorrect voltage;
- servicing or modification of the product other than by
Sunbeam or an authorised Sunbeam service centre;
- use of the product with other accessories, attachments,
product supplies, parts or devices that do not conform
to Sunbeam specifications; or
- exposure of the product to abnormally corrosive
conditions; or
• extend beyond 3 months if the product is used in
commercial, industrial, educational or rental applications.
The benefits given to you by our warranty are in addition
to other rights and remedies under law in relation to the
product.
In Australia our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure
and for compensation for any other foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Our goods also come with guarantees that cannot be
excluded under the New Zealand Consumer Guarantees
Act.
If your warranty claim is not accepted, we will inform
you and if requested to do so by you, repair the product
provided you pay the usual charges for such repair. You will
also be responsible for all freight and other costs.
Should your product require repair or service after the
warranty period, contact your nearest Sunbeam service
centre. For a complete list of Sunbeam's service centres,
visit our website or call our customer service line for advice
on 1300 881 861 in Australia, or 0800 786 232 in
New Zealand.
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