Troubleshooting - Kohler K-4000 Installation And Care Manual

Troubleshooting

NOTICE: Risk of property damage. If the toilet is plugged, turn off
the water supply before attempting to unplug it. The sensor can be
inadvertently activated while unplugging the toilet, resulting in an
overflow.
NOTE: For service parts information, visit your product page at
www.kohler.com/serviceparts.
Symptoms
1. Toilet is blocked.
2. Nothing happens when I
try to activate the sensor.
3. The module works, I hear
a beep, the wheel rotates,
the chain moves, but the
toilet does not flush.
The wheel contacts the
4.
canister when flushing.
5. The toilet flushes, but the
flush is weak.
The sensor is not sensitive
6.
enough (does not activate
when hand is within 1" (25
mm) - 2" (51 mm).
7. The toilet flushes when I
am sitting on it.
1224637-2-D
Recommended Action
A. Turn off the water supply. Clear
the blockage using a plunger.
Consult the toilet troubleshooting
for further information.
A. Confirm the batteries are correctly
installed.
B. Confirm the batteries have a
charge.
A. Confirm the chain is attached to
the wheel and canister.
B. Remove any twists in the chain.
A. Relocate the module further from
the canister to allow room for
operation.
A. Consult the toilet troubleshooting.
A. Move the module up one notch on
the bracket if the gap is more than
1/4" (6 mm).
B. Confirm the sensor emblem is
located directly above the icon on
the module. Relocate the emblem
if it is not located correctly.
A. Are you leaning back and
bumping the tank lid? Moving the
tank lid may cause the toilet to
flush.
B. Are pads installed on the tank rim
or lid? Install the provided foam
pads on the tank rim or lid to
stabilize the tank lid.
8 Kohler Co.