Audio Issues With The Handset; Choppy Audio On Speaker Phone; Phone Stops Responding - Avaya H239 Installing And Administering

Troubleshooting

Audio issues with the handset

Condition
When using the handset, you get no audio or poor quality audio.
Solution
Verify the handset connectivity.
If the handset is properly connected, then the network bandwidth and delay are not suitable for
audio calls, and you must wait until the network issues are resolved.

Choppy audio on speaker phone

Condition
When you are using speaker phone, your audio is choppy for the other party.
Cause
This problem is usually caused by loud volume feedback from the speaker to the microphone.
Solution
Reduce the speaker volume. This should eliminate the choppiness.

Phone stops responding

Condition
The device freezes or stops responding.
Solution
1. Restart the device.
2. Press and hold # for 5 seconds and then press #*168.
3. Wait 5 seconds and then restart the device again.
The phone will run with default factory settings.
October 2019 Installing and Administering the Avaya H239 and H249 Phones
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