Xerox Phaser 3330 Service Manual page 133

Troubleshooting
Network Error - Cable not connected
The IP address conflicts with that of other another system on the network.
Applicable Error
• 17-200: Network cable is disconnected
Initial Actions
• Check network and data configuration settings.
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Applicable Parts
• Main PWB: Phaser 3330 (PL 1.0.7,
List 1.0 Phaser 3330
3335 and 3345 (PL 6.1.7,
WorkCentre 3335/3345
Troubleshooting Procedure Table
Step Actions and Questions
1. Disconnect the printer from the network,
connect your laptop to the network, and
ping the printer's IP address.
Is the ping successful?
2. Reconnect the printer to the network, and
check the LAN connections.
Is the connection secure?
3. Check the Network Configuration settings.
Are the TCP/IP settings correct?
4. Check server configuration.
Is the server configured to accept incoming
data?
2-74 Phaser 3330 and WorkCentre 3335/3345
Service Manual
Wiring and Plug/Jack Map Reference
Parts • Phaser 3330 Main PWB Connector Designators
Main), WorkCentre
• Phaser 3330 Control Panel PWB
Parts List 6.1
• Wiring Diagrams for P3330/WC3335/WC3345
Main).
• WorkCentre 3335/3345 Main PWB Connector Designators
• DADF PWB
• SMPS PWB
Yes
Another device is using
the IP address, assign a
different one.
Go to step 3.
Go to step 4.
Go to step 5.
No
Go to step 2.
Re-seat the LAN
connector.
Correct printer settings.
Correct server settings.
Xerox Internal Use Only