Logging In And Out - Mitel SX-200 EL Acd Agent Manual

Logging In and Out

Your supervisor should have assigned you an agent identification number. This
number allows you to access the ACD system. Check with your supervisor if you
don't have an agent identification number.
Note: You can't program your set's personal keys while you're logged in.
To log in:
1. Enter the Login/Logout feature access code.
2. Enter your agent identification number.
If you log in successfully, you hear dial tone, ACD LOGIN appears in the
display, and the status indicator beside the MAKE BUSY feature key
turns on.
If you're unsuccessful, you hear error tone (continuous beeps) and
INVALID, NO ACCESS, or INVALID KEY appears in the set display.
Contact your supervisor if you can't log in.
3. On SUPERSET 4015 telephones, Press your PRIME line select key
(bottom personal key).
On SUPERSET 4025/4125 telephones, Press SPEAKER.
To log out:
1. Enter the Login/Logout access code.
You hear dial tone, ACD LOGOUT appears in the display, and the status
indicator beside the MAKE BUSY feature key turns off.
2. On SUPERSET 4015 telephones, Press your PRIME line select key
(bottom personal key).
On SUPERSET 4025/4125 telephones, Press SPEAKER.
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