Queue Status - Mitel SX-200 EL Acd Agent Manual

Queue Status

If your set is programmed with a QUEUE STATUS feature key, the status
indicator beside the key shows the status of the call-waiting queue (see "Status
Indicators").
Pressing the QUEUE STATUS feature key displays queue information for your
agent group.
To display the current status of your agent group:
1. Press the QUEUE STATUS feature key.
The display shows the following information from left to right:
a) your agent group number
b) the number of calls waiting to be answered
c) the longest time a call has been waiting.
2. Press NAME (SUPERSET 4025/4125 only):
The display shows the name of your agent group.
3. Press SUPERKEY to exit.
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