BenQ BH2401 User Manual
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BenQ BH2401 User Manual

BenQ BH2401 User Manual

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BH2401/BH2801/BH3501
BH3801/BH3801D/BH2801N
BH3801N
LCD Monitor
User Manual

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Summary of Contents for BenQ BH2401

  • Page 1 BH2401/BH2801/BH3501 BH3801/BH3801D/BH2801N BH3801N LCD Monitor User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Table Of Contents

    Safety warnings and precautions ........1 Important safety instructions..........2 Notes on the LCD panel of this display........2 Safety notice for remote control..........3 BenQ ecoFACTS................4 Package contents ..............5 Setting up the display ............6 Mounting the display............... 6 Parts of the display and their functions ......
  • Page 4 Table of Contents Input settings (Android) .............. 27 Input settings (HDMI) ..............34 Product information............36 Specifications.................. 36 X-Sign content compatibility ............38 USB device compatibility............. 38 Dimensions..................41 Supported input signal resolution ..........48 Troubleshooting ..............49 5/6/19...

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 7: Safety Notice For Remote Control

    Important safety instructions screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than two hours. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible.

  • Page 8: Benq Ecofacts

    Important safety instructions BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 9: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. BH2801/BH2801N BH3801/BH3801D/BH3801N BH2401 BH3501 LCD display Power cord Remote control Adapter HDMI cable (By region) Warranty Card...

  • Page 10: Setting Up The Display

    4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. *Screw type: M4*10L BH2801/BH3801: 400mm (A) x 100mm (B) BH2801N/BH3801N: 400mm (A) x 100mm (B) BH2401/ BH3501: 430mm (A) x 60mm (B) BH3801D *Screw type: M6*12L...
  • Page 11 Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 12 mm.

  • Page 12: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front panel BH2801/BH2801N BH3801/BH3801D/BH3801N BH2401 BH3501 Rear panel Bottom panel...
  • Page 13 Parts of the display and their functions BH3801D Alternative Function Name Default Function Power ON/OFF. Press for 5 seconds to fully power off the Power display. Home. Go back to main HOME OK. Enter the next level. launcher. Back. Return to the previous level. NA BACK Select Right/ Left.

  • Page 14: Input/Output Terminals

    Parts of the display and their functions Input/output terminals BH2401/ BH2801 / BH3501 / BH3801 / BH2801N / BH3801N BH3801D Name Description RS232 (3.5mm) Receives control signals from a computer or another display. Connects to the RJ-45 port on your Ethernet or router.

  • Page 15: Remote Control

    Parts of the display and their functions Remote control Volume +/- Turns up/down the volume. X-Sign Opens the X-Sign app in Android. Power button Turn the display on or off. INPUT Selects an input source. MENU Opens or closes the OSD menu. / OK ...

  • Page 16: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert the batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.

  • Page 17: Connection

    Connection Connection Connecting audio/video signals Pay attention to the following notes when you connect cables: • Please turn off all devices. • Familiarize yourself with the audio/video ports on the display and the devices you want to use. Be aware that incorrect connections may adversely affect picture quality. •...

  • Page 18: Connecting Power

    Connection Connecting power 1. Plug the adapter into the DC IN jack on the display. 2. Plug one end of the power cord into the adapter and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). 3.

  • Page 19: Basic Operations

    Basic operations Basic operations Turning the display on or off To turn on the display, press the power button on the display’s control panel or on the remote control. POWER HOME BACK VOL+ VOL- MENU INPUT The display’s standby mode still consumes power. To completely cut off power supply, disconnect the power cord from the power outlet.

  • Page 20: Adjusting Audio Volume Level

    • 1:1 mode: BH3801 only shows the upper section (1920x600) from the 1920x1080 source. BH2801 only shows the upper section (1920x360) from the 1920x1080 source. BH2401 only shows the upper section (1920x190) from the 1920x1080 source. BH3501 only shows the upper section (1920x130) from the 1920x1080 source.

  • Page 21: Operations In The Osd Menu

    Basic operations Operations in the OSD menu Using the control panel buttons Using the remote control 1. Press MENU to open the OSD menu. 1. Press MENU to open the OSD menu. 2. Press  or  to select an item. 3.

  • Page 22: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

  • Page 23: Multimedia Buttons On The Remote Control

    Basic operations Multimedia buttons on the remote control To operate the multimedia system, use the buttons on the remote control. Name Description MENU Switches to the OSD menu. Directional buttons for selecting a desired item. /// Selects/deselects a menu item. BACK Goes back to the previous screen.

  • Page 24: Android System Interface

    Basic operations Android System Interface X-Sign Switch the input to Android system, and select X-Sign app. For more information about X-Sign, please refer to X-Sign user manual. Multimedia • Multimedia files such as images, audio files, and videos can be played by clicking on the icon.
  • Page 25 Basic operations Picture Select a file you want to show on the display and perform any of the functions shown on the screen. Icon Function Play the previous image. Play/pause the current playback. Play the next image. Magnify the current image. Shrink the current image.
  • Page 26 Basic operations Song Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Play the previous audio file. Play/pause the current playback. Play the next audio file. • Repeatedly play one audio file in the playlist. •...
  • Page 27 Basic operations Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Play the previous video file. Fast rewind the current video. Play/pause the current playback. Fast forward the current video.
  • Page 28 Basic operations File Manager File Manager can only manage files. To play pictures, songs, or videos, use Multimedia. MAC & SN Check the MAC address and serial number. Setting Refer to Setting menu on page 27 for more information.

  • Page 29: Setting Up The Internet Connection

    Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in Android OS, please go to Setting > System > About > Status. Network setting Go to Network >...
  • Page 30 • Please make sure your Wi-Fi dongle is approved by BenQ. • Ethernet will be disable automatically if Wi-Fi turn on and connect to network. • For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer.

  • Page 31: Menu Operations

    Menu operations Menu operations Control Action Action Description Press OK on the remote control to set on or off. Press / on the remote control to adjust. Press OK on the remote control to shift. Press BACK on the remote control to exit the menu. Setting menu Input settings (Android) Press MENU on the remote control or MENU on the front panel to enter the General...
  • Page 32 Menu operations Audio settings (Android) Go to Audio to enter the Audio menu. Menu Description Press / on the remote control to adjust the volume. Volume Press / on the remote control to adjust the balance. Balance Select a preset sound mode. Options are Standard, Class, Sound mode Meeting, Movie, or Custom.
  • Page 33 Menu operations Device settings (Android) Go to Device to enter the Device menu. Display Go to Device > Display. Menu Description Sleep mode This feature only works on Android input. • Select a time period (1, 5, 10, 20, 30, 40, 50 minutes) for the display to turn off the panel back light.
  • Page 34 • Click Change logo to load the changed logo. Click Restore logo to restore the original logo. Restore logo Change animation • Copy animation zip file (<2MB) to USB drive under “benq” folder. Rename the file to “bootanimation.zip”. • Click Change animation to load the changed animation.
  • Page 35 Menu operations • The Key lock and IR lock functions cannot be enabled at the same time. • For image retention, please see Notes on the LCD panel of this display on page 2 for more information. System settings (Android) Go to System to enter the System menu.
  • Page 36 Menu operations About Go to About > System update, then you will see update information. Update: - The device will search for the update file while connecting to the Internet. - If the auto update message does not show up, select Update to initiate manually. 2.
  • Page 37 Menu operations Startup & Shutdown Go to System > Startup & Shutdown. Options Description Startup channel Select a startup input after powering on the display. Wake on Lan This feature allows computer to wake up display via LAN connection. Choose whether to display an alert message while powering off Power off reminder the display.

  • Page 38: Input Settings (Hdmi)

    Menu operations Input settings (HDMI) • Press MENU on the remote control or MENU on the front panel to enter the General menu. Select HDMI. You can also switch to HDMI by directly connecting the HDMI cable to the device. •...
  • Page 39 Menu operations Picture settings (HDMI) Leave the android system and connect to HDMI. Select Picture. Menu Description Picture Mode Options are Standard, Bright, Soft, and Custom. You can also adjust Brightness level, Contrast, Hue, Sharpness, and Saturation. The default value of Picture Mode is Standard. The detail settings of Picture Mode can be modified only in Custom mode.

  • Page 40: Product Information

    Product information Product information Specifications Specifications Item BH3801/BH3801D/ BH2801/BH2801N BH3801N Backlight E-LED E-LED Panel size 28” 38” BH3801: 920.3 x 289.2 BH2801: 699.4 x 133.0 Active Area (horizontal × BH3801D: 920.3 x 288.0 vertical)(mm) BH2801N: 700.4 x 134.0 BH3801N: 921.3 x 290.2 Native resolution (pixels) 1920 x 360 1920 x 600...
  • Page 41 Product information Specifications Item BH2401 BH3501 Backlight E-LED E-LED Panel size 24” 35” Active Area (horizontal × 598.6 x 59.0 886.6 x 59.0 vertical)(mm) Native resolution (pixels) 1920 x 190 1920 x 130 LCD panel 1000 nits Brightness (cd/m ) (typical)

  • Page 42: X-Sign Content Compatibility

    Product information X-Sign content compatibility BH3801/ BH2801/ Model BH2401 BH3501 BH3801N/ BH2801N BH3801D Video (avi/mkv/mp4) Landscape 1920 x 190 1920 x 360 1920 x 130 1920 x 600 Resolution Portrait 190 x 1920 360 x 1920 130 x 1920 600 x 1920 Resolution H.265 (HEVC)
  • Page 43 Product information File Video Maximum Max. Frame Max. Bit Audio Container Extensions Codec Resolution Rate (fps) Rate (Mbps) Codec MPEG2 MPEG-1 (L2 & L3) MPEG4 .avi 1080P H.264 L-PCM Motion AVI, MOV JPEG 640x480 JPEG H.264 MPEG-1 MPEG2 (L2 & L3) .asf MPEG4 1080P...
  • Page 44 Product information File Extensions Container Subtitle Codec .trp DVB Subtitle DVB Subtitle .mp4 mp.4 UTF-8 Plain Text DVD Subtitle UTF-8 Plain Text .mkv .mkv Universal Subtitle Format VobSub .avi XSUB USB Video External Subtitle Formats (for subtitles, etc.) File Extensions Container Notes .srt...

  • Page 45: Dimensions

    Product information Dimensions BH2801 Unit: mm...
  • Page 46 Product information BH3801 Unit: mm...
  • Page 47 Product information BH2401 Unit: mm...
  • Page 48 Product information BH3501 Unit: mm...
  • Page 49 Product information BH3801D Unit: mm...
  • Page 50 Product information BH2801N Unit: mm...
  • Page 51 Product information BH3801N Unit: mm...

  • Page 52: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution HDMI 1920 x 360 @ 60Hz 1920 x 1080 @ 60Hz 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (50Hz) 1080p (60Hz) • : supported •...

  • Page 53: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.

This manual is also suitable for:

Bh2801Bh2801nBh3801Bh3501Bh3801dBh3801n

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