Vizio SV422XVT User Manual page 64

ViZtO Si/422XVT HDTV User trtanuat
On-Site Warranty Repair Procedure
On-Site Warranty Repair generaiiy is performed on repairable disptays which are 3:) inches and
larger.
it vrzto Tectinicat Support determines that a probiem win a oisptay unit may be within the terms and
conditions or the VtZtO Limited Product Warranty and that an on-site repair may be performed, the
customer writ be provided with an on~site repair authorization number and on—site repair instructions. The
determination for performing the orrsrte repair may be dependent upon the mrrnuiactming detect and is at
VtZiO's option and sole discretion. Prooi of purchase is required to confirm the product is within the one-
year iimited warranty period and meets the terms and conditions oiiire Vizto Limited Product Warranty.
On-site repair service is requested through \fiZiD's tntrd~party service provider. After trrzro provides the
customer with the on-site repair (OSR) authorization number, the third-party service provider wilt contact
the customer and wiit schedule the repair at the customer's location. The totat approximate time for the
repair process. which toctudes the repair diagnosis, dispatching the technician, stripping the replacement
partrfs), and arranging the appointment with the customer, is oomoteted within approximately 3 to 5
business days, pending avaiiobiiiiy of these factors.
it it is determined the product can not be repaired omits, the oustomerwitt be required to ship the unit to
ViZi0's service center, per the below warranty replacement procedure.
were is not responsible tor the do-instaitaiion or reinsiatiation oi the product. However, some standard
instaitaiiori may be performed during the on-site repair, at Vi2i<3's option and sole discretion. Ptease read
Vtztofs Limited Product warranty for warranty terms and conditions.
Warranty Replacement Procedure K'
Warranty Replacement generaiiy is performed on riispiays which are oetermined to be
economically tmrepairable.
ti VIZIO Technical Support determines that a probierrr with a disptay unit may be within the terms and
conditions of the ViZiO Limited Product Warranty and that a repair is not economicatiy possible, based on
certain manufacturing defects in materials and/or workmansirip, and/or at 'i/iZiO's option and sate
discretion, the customer wilt be provided with a return authorization number and reptacement instrmztions.
Proof of purchase is required to confirm the product is within the one-year itmited warranty period one
meets the terms and conditions oftiie VtZi0 Limited Product Warranty.
For disptays iorty~iwo inches (4.7?) and targer, vtzro wiii generatty cover the transportation charges to
periomt an ervsite swap of the origins; unit with the replaoernerrt unit. For dispiays under iortyviwo inches
(42"), the cusiorner is responsibie for the transportation charges to ViZtO's. service center. vrzto will be
responsibte for the return transportation charges from the service center to the customer. Ptease read
ViZt0's Limited Product Warranty for warranty terms and conditions.
Maiidn Warranty Repair Procedure : L
triaiitn Warranty Repairgeneraity is performed on displays which are smaiior than 30 inches."
it Vizti) Technicat Support determines that a' problem vritii a display unit may be within the terms and
conditions of the W230 Limited Product Warranty and that a mait~in repair may be periormed, the
eustomeriwitt be provided with a return authorization oumberano maitirr repair instructions. Proof of
purchase is required to confirm the proituct is within the one—year iimitett warranty period and meets the
terms and conditions or the Vtzto ijmited Product Warranty.
V~ The ctrstorrret wiii be provided with instructions for packing and shipping the unit to the vrzro service
center. The originai carton box and packing rrraieriai, or an eqtiisraient as designated by Vtzio, must be
utilized. The cost of stripping to ViZiO's service center is at tire ctrstonrers expense. After the product is
repaired and tested, the W110 service center wiii ship the unii back to the customer at ViZiO's expense.
vtzto is not responsibte for the do-instaitation or reiostaiiation oi the product. Please read :t,rtZtO's
Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNiT T0 ViZiO WSTHOUT PRiOR
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