Need More Help - Hitron CGNV4 Quick Reference Manual

N E E D M O R E H E L P ?
F R O M T I M E T O T I M E , Y O U M A Y D I S C O V E R
A L I T T L E G L I T C H W I T H Y O U R W I R E L E S S
C O N N E C T I O N . W E ' L L H A V E Y O U B A C K U P
A N D R U N N I N G I N N O T I M E .
60/60
Turn everything off and wait for a full minute. Then turn on your router,
wait another minute, then turn on your computer or device.
Check the connections to your router
Check all router cables and connections are properly in and the power is on.
Check the WiFi network name
Check you've chosen the correct SSID (WiFi network name) from the list of
available wireless networks on your computer. Check you've entered your
network security key (WiFi password) correctly. It's on the sticker on the back
of your router. If it's been changed or forgotten, retrieve it by accessing the
Hitron Network Manager and view the wireless network settings page.
Check your wireless is switched on
For a laptop, check for a small side button. Some tablets also have a function
to turn wireless on and off.
Check your device's wireless set up
For PCs you can normally find it by clicking on an icon in the bottom right
hand corner of your screen. Try clicking 'Troubleshoot problems'.
Switching between 2.4GHz and 5GHz
If your computer displays both SSIDs try switching from 2.4GHz to 5GHz or
vice-versa. For more information, see page 28. Your router won't work at full
capacity if you've got other, slower wireless devices connected. If you don't
have inbuilt wireless you'll need to install wireless adapters before configuring
(you can buy USB adapters from us).
Please note: Once installed, we're no longer responsible for your local network or device support.
But rest assured, we'll make sure the Hitron router we provide is replaced if it breaks down.
There's also plenty of helpful information online
if you don't see what you need here. Or you can
call us and we'll do our best to help you.
0800 052 0800
virginmediabusiness.co.uk/broadbandhelp
E N G I N E E R I N S T A L L O N L Y :
WiFi network name (SSID):
Network key (passphrase):
Date:
Account number:
Router management application:
Web address: http://192.168.0.1
Password: changeme (enter in web browser address bar)
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