Mitel 6863 Quick Reference Manual page 6

NAVIGATING CONNECTED CALLS
TRANSFER: Connect your call to someone else (with call on line)
Announced
+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL Softkey
+ Wait for party to answer, (speak privately)
TO COMPLETE TRANSFER: Press TRANSFER Key (call is connected)
TO RETURN TO HELD CALL: Select CANCEL Softkey
TO DROP A CALLED PARTY: Press END Key, disconnects you from called party, caller remains on hold
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
CALL PARK
TO PARK A CALL: Places an active call on a system hold to be retrieved from another telephone
Press TRANSFER Key, call automatically held
Press *13 and Select DIAL Softkey, system audibly advises the Orbit Code call is parked on
Press TRANSFER Key, call is parked, advise party of Orbit Code
TO RETRIEVE PARKED CALL: Press *14 and Orbit Code Number
NOTE: If parked call is not retrieved within a predetermined number of seconds, call will "Callback" to the
phone it was parked from. The 6863 Model phone cannot make pages.
CALL PICK UP
GROUP PICK UP: Pick up another phone ringing in your group (must be programmed by System Administrator)
TO USE: Hear another phone ringing in your preprogrammed group
Press *11 and select DIAL Softkey, begin speaking, call is connected
DIRECTED PICK UP: Allows you to pick up a "specific" extension you hear ringing
TO USE: Hear another phone ringing that is not in your preprogrammed group
Press *12 and select DIAL Softkey
Enter extension number you wish to pick up
Disconnects you from called party
Caller remains on hold.
Press Line Key of held call.
Press TRANSFER Key, call automatically held
Press *99 and EXTENSION Number and Select DIAL Softkey
Press TRANSFER Key immediately
Select DIAL Softkey, call is connected
Need support? Connect with us at
Blind
+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL Softkey
+ Press TRANSFER (P3) Key
www.northland.net/support
For additional training, visit www.northland.net/butraining.
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or 315-624-2033.