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Dell Inspiron 5584 Service Manual

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Inspiron 5584
Service Manual
Regulatory Model: P85F
Regulatory Type: P85F001

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Summary of Contents for Dell Inspiron 5584

  • Page 1 Inspiron 5584 Service Manual Regulatory Model: P85F Regulatory Type: P85F001...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 02 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 2 After working inside your computer......................10 3 Safety instructions............................11 Electrostatic discharge—ESD protection........................11 ESD field service kit .................................12 Components of an ESD field service kit........................12 ESD protection summary ............................13 Transporting sensitive components..........................13 Lifting equipment ...............................13 4 Recommended tools.............................14...
  • Page 4 13 Replacing the wireless card........................33 Procedure..................................33 Post-requisites..................................34 14 Removing the fan............................35 Prerequisites..................................35 Procedure..................................35 15 Replacing the fan............................37 Procedure ..................................37 Post-requisites..................................38 16 Removing the solid-state drive/Intel Optane memory module..............39 Prerequisites..................................39 Procedure..................................39 17 Replacing the solid-state drive/Intel Optane memory module..............42 Procedure to move the M.2 screw mount........................42 Procedure ..................................43 Post-requisites..................................45...
  • Page 5 Procedure..................................59 25 Replacing the heat sink..........................61 Procedure ..................................61 Post-requisites..................................62 26 Removing the power-adapter port......................63 Prerequisites..................................63 Procedure..................................63 27 Replacing the power-adapter port......................66 Procedure ..................................66 Post-requisites..................................67 28 Removing the I/O board..........................68 Prerequisites..................................68 Procedure..................................68 29 Replacing the I/O board..........................
  • Page 6 Procedure..................................85 37 Replacing the display assembly........................89 Procedure ..................................89 Post-requisites................................. 90 38 Removing the system board........................91 Prerequisites..................................91 Procedure..................................91 39 Replacing the system board........................95 Procedure..................................95 Post-requisites..................................98 Entering the Service Tag in the BIOS setup program....................98 40 Removing the palm-rest and keyboard assembly..................100 Prerequisites..................................100 Procedure..................................
  • Page 7 Prerequisites..................................117 Procedure..................................117 49 Replacing the display hinges........................119 Procedure ..................................119 Post-requisites................................120 50 Removing the display cable........................121 Prerequisites..................................121 Procedure..................................121 51 Replacing the display cable........................123 Procedure ..................................123 Post-requisites................................124 52 Removing the display back-cover and antenna assembly................125 Prerequisites..................................125 Procedure..................................
  • Page 8 Flea power release................................138 57 Getting help and contacting Dell.......................139 Self-help resources.................................139 Contacting Dell................................139 Contents...

  • Page 9: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 10: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Safety Instructions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 12: Esd Field Service Kit

    tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: •...

  • Page 13: Esd Protection Summary

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 14: Recommended Tools

    Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 15: Screw List

    Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 16 Component Secured to Screw type Quantity Screw image Power-button bracket Palm-rest and keyboard M2x2 assembly Power button with Palm-rest and keyboard M2x2 fingerprint reader assembly (optional) Solid-state drive/Intel Palm-rest and keyboard M2x3 Optane assembly System board Palm-rest and keyboard M2x2 assembly System board Palm-rest and keyboard...

  • Page 17: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CCE47711-B4BC-4B9B-BA18-D74F5B7F402B Status Released Procedure Remove the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.
  • Page 18 NOTE: The following steps are applicable only if you want to further remove any other components from your computer. Disconnect the battery cable from the system board. Removing the base cover...
  • Page 19 Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 20: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BEB85CCD-C424-4E6D-8C25-FBEBFF0943DD Status Released Procedure Connect the battery cable to the system board, if applicable.
  • Page 21 Replace the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...
  • Page 22 Replacing the base cover...

  • Page 23: Removing The Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites Remove the base cover.
  • Page 24 NOTE: This step is applicable if the battery cable was not previously disconnected. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Removing the battery...

  • Page 25: Replacing The Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Identifier GUID-63434179-14CA-4284-AA34-0A9AAD0A57B4 Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 26: Post-Requisites

    Identifier GUID-DD3F4DBC-49BA-4598-BD65-5809D725F062 Status Released Post-requisites Replace the base cover. Replacing the battery...

  • Page 27: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites...
  • Page 28 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops Remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 29: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A1F8571E-3646-4BE5-BB8B-589CBB909821 Status Released Procedure NOTE: Depending on the configuration ordered, your computer may come installed with one or two memory modules.

  • Page 30: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites...
  • Page 31 Remove the screw (M2x3) that secures the wireless-card bracket to the system board. Slide and remove the wireless-card bracket from the wireless card. Using a plastic scribe, disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the wireless-card slot. Removing the wireless card...
  • Page 32 Removing the wireless card...

  • Page 33: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3ECFD9A5-3228-49DA-ACE6-CBDA87076F61 Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 34: Post-Requisites

    Identifier GUID-DD3F4DBC-49BA-4598-BD65-5809D725F062 Status Released Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 35: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites...
  • Page 36 Removing the fan...

  • Page 37: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D3ED9C2B-D956-4CF2-A127-B096330435C1 Status Released Procedure Align the screw holes on the fan with the screw holes on the palm-rest and keyboard board assembly.

  • Page 38: Post-Requisites

    Identifier GUID-DD3F4DBC-49BA-4598-BD65-5809D725F062 Status Released Post-requisites Replace the base cover. Replacing the fan...

  • Page 39: Removing The Solid-State Drive/Intel Optane Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites...
  • Page 40 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm-rest and keyboard assembly. Lift the solid-state drive/Intel Optane at an angle and remove it from the solid-state drive/Intel Optane slot. Removing the solid-state drive/Intel Optane memory module...
  • Page 41 Removing the solid-state drive/Intel Optane memory module...

  • Page 42: Replacing The Solid-State Drive/Intel Optane Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 43: Procedure

    Identifier GUID-52C678BA-02C1-43DA-A2B8-08024C0B4984 Status Released Procedure NOTE: The M.2 card slot on your computer may support the following configurations: • M.2 2230 solid-state drive • M.2 2280 solid-state drive • M.2 2280 Intel Optane NOTE: Depending on the configuration installed a thermal shield may be installed in your computer. If no thermal shield is installed skip steps 4 and 5.
  • Page 44 NOTE: If available, replace the thermal shield after replacing the solid-state drive/Intel Optane. Align the screw hole on the thermal shield with the screw hole on the palm-rest and keyboard assembly. Replace the screw (M2x3) that secures the thermal shield to the palm-rest and keyboard assembly. Replacing the solid-state drive/Intel Optane memory module...

  • Page 45: Post-Requisites

    Identifier GUID-DD3F4DBC-49BA-4598-BD65-5809D725F062 Status Released Post-requisites Replace the base cover. Replacing the solid-state drive/Intel Optane memory module...

  • Page 46: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 47 Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive. Removing the hard drive...
  • Page 48 Removing the hard drive...

  • Page 49: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 50: Post-Requisites

    Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. Connect the hard-drive cable to the system board and close the latch to secure the cable. Identifier GUID-F26A0E51-EB3B-4573-AE52-835A287646D2 Status...

  • Page 51: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13068DA7-9FE3-41CC-8093-27112047A918 Status Released Prerequisites...
  • Page 52 Removing the speakers...

  • Page 53: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C7254594-A8A1-45DE-8273-3556ADCA6620 Status Released Procedure NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 54: Post-Requisites

    Identifier GUID-DD3F4DBC-49BA-4598-BD65-5809D725F062 Status Released Post-requisites Replace the base cover. Replacing the speakers...

  • Page 55: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-8322BCD8-7CDF-461C-9E20-01F9CF6F7B51 Status Released Prerequisites...
  • Page 56 Removing the touchpad...

  • Page 57: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-8887BF5C-0252-4946-8FAE-BB3C38F865C6 Status Released Procedure...

  • Page 58: Post-Requisites

    Identifier GUID-F26A0E51-EB3B-4573-AE52-835A287646D2 Status Released Post-requisites Replace the battery. Replace the base cover. Replacing the touchpad...

  • Page 59: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 60 Removing the heat sink...

  • Page 61: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 62: Post-Requisites

    Identifier GUID-200AB789-5442-4ABB-8EED-F990CF2D1066 Status Released Post-requisites Replace the fan. Replace the base cover. Replacing the heat sink...

  • Page 63: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-40819B15-E569-4098-8202-B032BA8421E3 Status Released Prerequisites...
  • Page 64 Disconnect the power-adapter port cable from the system board. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly. Removing the power-adapter port...
  • Page 65 Removing the power-adapter port...

  • Page 66: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B822CBE0-1A9A-4B73-874C-2E6026C528E0 Status Released Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 67: Post-Requisites

    Replace the three screws (M2.5x5) that secure the right hinge to the system board and palm-rest assembly. Identifier GUID-06349007-D63B-4C1D-A932-6C91AC1D6953 Status Released Post-requisites Replace the wireless card. Replace the base cover. Replacing the power-adapter port...

  • Page 68: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-25C60879-ABAD-401C-A2E1-0F68EC4B86F4 Status Released Prerequisites CAUTION: Disconnecting the I/O board resets the BIOS setup program’s settings to default.
  • Page 69 Open the latches and disconnect the I/O-board cables from the system board. Peel the I/O-board cables from the palm-rest and keyboard assembly. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Lift the I/O board, along with the cable, off the palm-rest and keyboard assembly. Removing the I/O board...
  • Page 70 Removing the I/O board...

  • Page 71: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F396BFDE-A92E-49DA-A86B-25285706F328 Status Released Procedure Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly.
  • Page 72 Close the left hinge. Replace the three screws (M2.5x5) that secure the left hinge to the palm-rest and keyboard assembly. Replacing the I/O board...

  • Page 73: Post-Requisites

    Identifier GUID-3613F6EE-3E5F-4C17-BCE0-47A42E0B3660 Status Released Post-requisites Replace the hard drive. Replace the battery. Replace the base cover. Replacing the I/O board...

  • Page 74: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 75 Removing the coin-cell battery...

  • Page 76: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-33520F1D-FBA6-47E1-9558-DEB1622D99B8 Status Released Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 77: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B255026D-5E98-4C22-9DF5-8B7CD1477321 Status Released Prerequisites...
  • Page 78 Removing the power-button board...

  • Page 79: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CE6A96E7-F153-4CA1-B601-F5AFE7DA5ED0 Status Released Procedure Using the clip and alignment posts, slide and adhere the power-button board and its cable to the palm-rest and keyboard assembly.

  • Page 80: Post-Requisites

    Identifier GUID-BA9E2C10-1C7D-48C2-BDA3-BBD99449907E Status Released Post-requisites Replace the fan. Replace the base cover. Replacing the power-button board...

  • Page 81: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 82 Removing the power button with fingerprint reader...

  • Page 83: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 84: Post-Requisites

    Identifier GUID-0C651B5D-FD3E-4F2F-A66E-3EE984782AAA Status Released Post-requisites Replace the board. Replace the hard drive. Replace the battery. Replace the base cover. Replacing the power button with fingerprint reader...

  • Page 85: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-40819B15-E569-4098-8202-B032BA8421E3 Status Released Prerequisites...
  • Page 86 Lift the palm-rest and keyboard assembly at an angle. Slide and remove the palm-rest and keyboard assembly off the display assembly. Removing the display assembly...
  • Page 87 After performing all the above steps, you are left with display assembly. Removing the display assembly...
  • Page 88 Removing the display assembly...

  • Page 89: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-625CCCFA-874A-4D3F-9F85-A9989559F452 Status Released Procedure...

  • Page 90: Post-Requisites

    Using the alignment posts, press the hinges down on the system board and the palm-rest and keyboard assembly. Replace the six screws (M2.5x5) that secure the left and right hinges to the system board and palm-rest and keyboard assembly. Route the display cable through the routing guides on the fan and the palm-rest and keyboard assembly. Slide the display cable to the connector on the system board and close the latch to secure the cable.

  • Page 91: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 92 Disconnect the power-adapter port cable from the system board. Disconnect the speaker cable from the system board. Open the latch and disconnect the keyboard from the system board. Open the latch and disconnect the touchpad cable from the system board. Open the latch and disconnect the hard-drive cable from the system board.
  • Page 93 Remove the two screws (M2x2) that secure the system board to palm-rest and keyboard assembly. Remove the two screws (M2x3) that secure the system board to palm-rest and keyboard assembly. Lift the system board off the palm-rest and keyboard assembly. Removing the system board...
  • Page 94 Removing the system board...

  • Page 95: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 96 Slide the power-button board cable into the connector on the system board and close the latch. Slide the first I/O-board cable into the connector on the system board and close the latch. Slide the second I/O-board cable into the connector on the system board and close the latch. Slide the hard-drive cable into the connector on the system board and close the latch.
  • Page 97 Close the right display hinge. Replace the three screws (M2.5x5) that secure the right hinge to the system board and palm-rest and keyboard assembly. Replacing the system board...

  • Page 98: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
  • Page 99 NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...

  • Page 100: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-8AE535AB-46C8-4E22-BF75-EAA853B34336 Status Released Prerequisites...
  • Page 101 Removing the palm-rest and keyboard assembly...

  • Page 102: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F5B6879F-31F5-4BFE-8CD9-293E09B5DC27 Status Released Procedure Place the palm-rest and keyboard assembly on a flat and clean surface.

  • Page 103: Post-Requisites

    Identifier GUID-CBF96D9D-4EE6-4865-93C5-3916548726A9 Status Released Post-requisites Replace the power button with fingerprint reader (optional). Replace the system board. Replace the power-button board. Replace the board. Replace the display assembly. Replace the power-adapter port. Replace the touchpad. Replace the hard drive. Replace the speakers. Replace the wireless card.

  • Page 104: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-842125F7-ACB1-411F-911F-D205914F1F88 Status Released Prerequisites...
  • Page 105 Removing the display bezel...

  • Page 106: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1D902887-0F42-4B25-9EE5-F8A0065D9982 Status Released Procedure Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

  • Page 107: Post-Requisites

    Identifier GUID-894D064C-6502-4290-A158-524127D064E5 Status Released Post-requisites Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the display bezel...

  • Page 108: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4EAC6CFA-EE1F-4B35-9585-4BC186B53E54 Status Released Prerequisites...
  • Page 109 Removing the camera...

  • Page 110: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3535A911-BFA1-42C1-B376-8EBB6F716DD6 Status Released Procedure Connect the camera cable to the camera module.

  • Page 111: Post-Requisites

    Identifier GUID-84AD8F42-09F1-4E40-8A74-83AE55D04AD4 Status Released Post-requisites Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the camera...

  • Page 112: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4EAC6CFA-EE1F-4B35-9585-4BC186B53E54 Status Released Prerequisites...
  • Page 113 Peel the tape adhering the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display-panel cable connector. Lift the display panel away from the display back-cover and antenna assembly. Removing the display panel...
  • Page 114 Removing the display panel...

  • Page 115: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E002C5E6-8A0C-4434-8980-A99AB51E4B6F Status Released Procedure Place the display panel on a flat and clean surface.

  • Page 116: Post-Requisites

    Identifier GUID-84AD8F42-09F1-4E40-8A74-83AE55D04AD4 Status Released Post-requisites Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the display panel...

  • Page 117: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9A64DA8B-53A3-487C-8611-FA0887B851C1 Status Released Prerequisites...
  • Page 118 Removing the display hinges...

  • Page 119: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-66F2D31B-5369-45C7-9C11-4E4BD00A13BF Status Released Procedure Align the screw holes on the display hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 120: Post-Requisites

    Identifier GUID-59664B52-2C61-48EC-A038-F9667EC3A99C Status Released Post-requisites Replace the display panel. Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the display hinges...

  • Page 121: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D97F6A68-2AE2-41D5-A6CC-29AE2F2D1FD2 Status Released Prerequisites...
  • Page 122 Removing the display cable...

  • Page 123: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-23EEFB76-6C7E-4600-A410-5C669D0B1CCB Status Released Procedure Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 124: Post-Requisites

    Identifier GUID-16E65CE5-64B3-465C-ADB7-2F62A8052A4F Status Released Post-requisites Replace the camera. Replace the display panel. Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the display cable...

  • Page 125: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-45D62E40-58D1-4705-93E0-08D6ABC5A886 Status Released Prerequisites...
  • Page 126 Removing the display back-cover and antenna assembly...

  • Page 127: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2329345E-1550-4DC5-98BD-AB93FAC88061 Status Released Procedure Place the display back-cover and antenna assembly on a clean and flat surface.

  • Page 128: Post-Requisites

    Identifier GUID-8AE7D227-523A-4AB0-9AE2-5EAC4390D260 Status Released Post-requisites Replace the display cable. Replace the display hinges. Replace the display panel. Replace the camera. Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replacing the display back-cover and antenna assembly...

  • Page 129: Device Drivers

    Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98 Status Released Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742 Status Released Video drivers In the Device Manager, check if the video driver is installed.

  • Page 130: Intel Virtual Button Driver

    Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3 Status Released Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Identifier GUID-543661C6-4009-4F1B-BB4F-6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed.

  • Page 131: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 132: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 133: Clearing Bios (System Setup) And System Passwords

    Released Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 134: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 135: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 136: Enabling Intel Optane Memory

    Amber — Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. •...

  • Page 137: Disabling Intel Optane Memory

    On the Status tab, click Enable to enable the Intel Optane memory. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory. NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.

  • Page 138: Flea Power Release

    Identifier GUID-8CEF1F7A-1327-43EB-9E2E-8EC169AEFE4A Status Released Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 139: Getting Help And Contacting Dell

    GUID-39EA7331-A2B3-4040-BFCB-14E617C557D7 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...
  • Page 140 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Getting help and contacting Dell...

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