Troubleshooting guide
Symptom
No sound
Intermittent or
reduced sound
Squealing
noise
Beeping
Pairing issue
with Apple
device
58
Possible causes
Dead battery
Clogged earpieces (dome, Grip
Tip, Micro Mold, or Lite Tip)
Clogged sound outlet
Moisture
Dead battery
Hearing aid earpiece inserted
incorrectly
Ear wax accumulated in ear canal
If your hearing aid plays 8 beeps,
4 times consecutively, your
hearing aid needs a microphone
service check
Bluetooth
connection failed
®
Only one hearing aid paired