Table of Contents
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Table of Contents
Related Manuals for Philips HearLink BTE SP Series
Summary of Contents for Philips HearLink BTE SP Series
- Page 1 HearLink Behind-the-Ear Hearing Aids BTE SP, BTE UP User Guide...
- Page 3 Model overview This booklet is valid for the following hearing aid family and models: HearLink BTE SP (Super Power) HearLink 7020 – HL 7020 BTE SP GTIN: (01)05714464003051 (HEB7021) HearLink 3020 – HL 3020 BTE SP GTIN: (01)05714464003068 (HEB3021) HearLink BTE UP (Ultra Power) HearLink 7020 –...
- Page 4 BTE SP, due to the fact that both hearing aid models are handled the same way. More information is available on hearingsolutions.philips.com For your convenience, this booklet contains a navigation bar to help you easily navigate through the different sections.
- Page 5 Intended use The hearing aid is intended to amplify and transmit sound to the ear, and thereby compensate for impaired hearing within moderate-to-severe to profound hearing loss. The hearing aid is intended to be used by adults, children and infants. Important notice The hearing aid amplification is uniquely adjusted and optimized to your hearing...
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Page 6: Table Of Contents
Table of contents Your hearing aid Identify your hearing aid Your hearing aid − What it is, what it does Identify left and right hearing aid Battery (size 13 or 675) MultiTool for handling batteries and cleaning 13 Start-up Turn the hearing aid ON and OFF When to replace a battery Replace the battery Handling... - Page 7 Pair with iPhone Wireless accessories Other options Tamper-resistant battery drawer Warnings General warnings More info Troubleshooting guide Water & dust resistance (IP68) Conditions of use Technical information Settings Your individual hearing aid settings Your settings at a glance Warranty Warranty...
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Page 9: Your Hearing Aid
Identify your hearing aid This booklet covers both BTE SP and BTE UP. BTE SP with earhook BTE UP with earhook and and mold mold Your hearing aid... -
Page 10: Your Hearing Aid − What It Is, What It Does
Your hearing aid − What it is, what it does Earhook Microphone openings Sound in LED (optional) Program, volume and battery status Tube Brings sound into the ear Double Program Button Change volume and mute Sound out Program Button Change programs and flight mode Battery drawer... -
Page 11: Identify Left And Right Hearing Aid
Identify left and right hearing aid It is important to distinguish between the left and the right hearing aid as they might be programmed differently. You can find left/right color indicators in the battery drawer. Indicators may also be found on the molds. Only BTE SP battery drawer is shown in this booklet. -
Page 12: Battery (Size 13 Or 675)
Battery (size 13 or 675) Your hearing aid is a miniature electronic device that runs on special batteries. To activate the hearing aid, you must insert a new battery in the battery drawer. See how in the “Replace the battery” section. Make sure the plus is visible Pull out to open... -
Page 13: Multitool For Handling Batteries And Cleaning
MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the battery in the hearing aid. It also contains a brush and a wire loop for cleaning and removing ear wax from your mold. If you need a new MultiTool, please contact your hearing care professional. -
Page 14: Start-Up
Turn the hearing aid ON and OFF The battery drawer is used to switch the hearing aid on and off. To save battery life, make sure your hearing aid is switched off when you are not wearing it. If you wish to return to the standard settings of the hearing aid, simply open and close the battery drawer (quick reset). -
Page 15: When To Replace A Battery
When to replace a battery When it is time to replace the battery, you will hear three beeps repeated at moderate intervals until the battery runs out. Three beeps* Four beeps = The battery is = The battery has running low run out Battery tip To make sure the hearing aid is always working,... -
Page 16: Replace The Battery
Replace the battery 1. Remove Fully open the battery drawer. Remove the battery. 2. Uncover Remove the sticky label from the + side of the new battery. Tip: Wait two minutes so that the battery can draw air, to ensure optimal function. - Page 17 4. Close Close the battery drawer. The hearing aid may play a jingle through the mold. Hold the mold close to your ear to hear the jingle. The MultiTool can be used for battery change. Use the magnetic end to remove and insert batteries. The MultiTool is provided by your hearing care professional.
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Page 18: Handling
Put on the hearing aid The mold is customized for you and fits your ear shape. The molds are unique to the left or the right ear. Step 1 Gently pull your ear outwards and press the mold in the direction of the ear canal, twisting it slightly. -
Page 19: Caring For Your Hearing Aid
Caring for your hearing aid When handling your hearing aid, hold it over a soft surface to avoid damage if you drop it. Clean the microphone openings Carefully brush away debris from the openings using a clean brush. Gently brush the surface and make sure the brush is not pressed into the openings. - Page 20 Clean the mold The mold should be cleaned regularly. Use a soft cloth to clean its surface. Use the MultiTool wire loop to clean the opening. Replace the tube The tubing between the mold and the hearing aid should be replaced when it becomes yellow or stiff.
- Page 21 Wash the mold Step 1 Make sure you are able to identify which mold is for which hearing aid before disconnecting them from the hearing aid. Step 2 Disconnect the tube and mold from the earhook. Hold the earhook firmly, when pulling off the tube.
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Page 22: Flight Mode
Flight mode When boarding an airplane or entering an area where it is prohibited to radiate radio signals, e.g., during flight, flight mode must be activated. When flight mode is activated, Bluetooth ® turned off. The hearing aid will still be working. It is only necessary to activate flight mode on one hearing aid. -
Page 23: Optional Features And Accessories
Optional features and accessories The features and accessories described on the following pages are optional. Please contact your hearing care professional to find out how your hearing aid is programmed. If you experience difficult listening situations, a special program may be helpful. Write down hearing situations where you may need help. -
Page 24: Change Volume
Change volume The double Program Button allows you to adjust the volume. You will hear a click when you turn the volume up or down. Press button to turn volume up Press button to turn volume down Maximum You will hear two beeps at the start-up level. -
Page 25: Change Program
Change program Your hearing aid can have up to four different programs. These are programmed by your hearing care professional. If you change the program, you will hear a beep sequence corresponding to the selected program. Press the Program Button to change between programs Optional LED... -
Page 26: Mute The Hearing Aid
Mute the hearing aid Use the mute function if you need to silence the hearing aid. The mute function only mutes the microphone(s) on the hearing aid. Optional LED Green and red blinks, continuously repeated, indicate that mute is activated. Apply a long press (four seconds) to either end of the button to mute the... -
Page 27: Using Hearing Aid With Iphone And Ipad
For assistance in pairing and using these products with your hearing aid, please contact your hearing care professional or visit our support site at: hearingsolutions.philips.com. For information on compatibility, please visit hearingsolutions.philips.com/compatibility. Use of the Made for Apple badge means that an... -
Page 28: Pair With Iphone
Pair with iPhone 2. General 1. Settings Bluetooth Accessibility General Open your iPhone and go On the “General” screen, to “Settings”. choose “Accessibility”. Make sure Bluetooth ® is on. Then choose “General”. Options... - Page 29 4. Prepare 3. Accessibility MFi Hearing Devices On the “Accessibility” Open and close the screen, choose “MFi battery drawer, on both Hearing Devices”. hearing aids if you have two and place it close to your iPhone. The hearing aid stays in pairing mode for three minutes.
- Page 30 6. Confirm pairing 5. Select Philip's Hearing Bluetooth Devices HearLink 7020 Pairing Request Philips HearLink would like to pair with your iPhone Cancel Pair Your iPhone will detect Confirm pairing. the hearing aid for If you have two hearing pairing. Detected devices...
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Page 31: Wireless Accessories
Remote Control The Remote Control offers the ability to change programs, adjust volume or mute your hearing aid. Philips HearLink app The app offers an intuitive and discreet way to control your hearing aids with iPhone, iPad, iPod touch and Android devices. -
Page 32: Other Options
Allows your hearing aid to connect to an external FM receiver. Incompatible non-supplied accessories Only use accessories, transducers or cables supplied by Philips. Incompatible accessories may result in increased emission or decreased immunity. For more information, please contact your hearing care professional. - Page 33 Important notice When the DAI is connected to an audio source plugged into a wall outlet, the audio source must comply with IEC 62368-1 or equivalent safety standards. Options...
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Page 34: Tamper-Resistant Battery Drawer
Tamper-resistant battery drawer To keep the battery out of reach of infants, small children and people with learning difficulties, a tamper-resistant battery drawer should be used. To lock the battery drawer Close the battery drawer completely and make sure it is locked. Tool to unlock the battery drawer Use this small tool provided by your... - Page 35 Important notice Avoid excessive force to open the battery drawer when in the locked position. Do not force the battery drawer beyond its fully opened position. Make sure to insert the battery correctly. Please contact your hearing care professional if you suspect the tamper- resistant effectiveness and locking ability are damaged.
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Page 36: Warnings
General warnings For your personal safety and to ensure correct usage, you should familiarize yourself fully with the following general warnings before using your hearing aid. Please note that a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. - Page 37 Modification of hearing aids not allowed · Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Choking hazards & risk of swallowing batteries and other small parts · Hearing aids, their parts and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves.
- Page 38 General warnings Battery use · Always use batteries recommended by your hearing care professional. Batteries of low quality may leak and cause bodily harm. · Never attempt to recharge your batteries, and never dispose of batteries by burning them. There is a risk that the batteries will explode.
- Page 39 · The MultiTool (which has a built-in magnet) should be kept more than 30 cm (12 in) away from the implant, e.g. do not carry it in a breast pocket. · If you have an active brain implant, please contact the manufacturer of your implantable device for information about the risk of disturbance.
- Page 40 General warnings Heat and chemicals · The hearing aid must never be exposed to extreme heat e.g. left inside a parked car in the sun. · The hearing aid must not be dried in microwave ovens or other ovens. · The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and insect repellent can damage the hearing aid.
- Page 41 Please seek consultation with a physician if these conditions occur. Interference · The hearing aid has been thoroughly tested for interference, according to the most stringent international standards. However, interference between the hearing aid and other devices (e.g. some mobile telephones, citizens band systems and shop alarm systems and other devices) may occur.
- Page 42 General warnings Explosives The hearing aid has been safety tested and is safe to use under normal usage conditions. We recommend not to use the hearing aid in areas with a potential risk of explosion as the hearing aid has not been tested for compliance with international standards concerning explosive environments.
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Page 44: More Info
Troubleshooting guide Symptom Possible causes Dead battery No sound Clogged mold Clogged sound outlet Intermittent or Moisture reduced sound Dead battery Hearing aid mold inserted incorrectly Squealing noise Ear wax accumulated in ear canal If your hearing aid plays 8 beeps, 4 times consecutively, Beeping / LED and/or repeatedly blinks red blinking (optional) - Page 45 Solutions Replace the battery Clean mold Clean mold Wipe battery with a dry cloth Replace the battery Re-insert the mold Have ear canal examined by your doctor Contact your hearing care professional 1. Unpair your hearing aids (Settings g General g Accessibility g MFi Hearing ...
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Page 46: Water & Dust Resistance (Ip68)
Water & dust resistance (IP68) Your hearing aid is dust-tight and protected against ingress of water which means it is designed to be worn in all daily life situations. Therefore, you do not have to worry about sweat or getting wet in the rain. Should your hearing aid come in contact with water and stop working, please follow these guidelines: 1. -
Page 47: Conditions Of Use
Conditions of use Temperature: Operating +1 °C to +40 °C (+34 °F to +104 °F) conditions Relative humidity: 5 % to 93 % , non-condensing Temperature and humidity should not exceed the following limits for extended periods during Storage and transportation and storage: transportation conditions... -
Page 48: Technical Information
The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure. Due to the limited space available on the hearing aid, relevant approval markings can be found in this booklet. Additional information can be found in the Specification Guide on hearingsolutions.philips.com. More info... - Page 49 USA and Canada The hearing aid contains a radio module with the following certification ID numbers: BTE SP FCC ID: 2ACAHSBOBTESP IC ID: 11936A-SBOBTESP BTE UP FCC ID: 2ACAHSBOBTEUP IC ID: 11936A-SBOBTEUP The device complies with Part 15 of the FCC Rulesand with Industry Canada’s licence-exempt RSSs standards.
- Page 50 Directive 2014/53/EU. Declaration of Conformity is available from the manufacturer. SBO Hearing A/S Kongebakken 9 DK-2765 Smørum Denmark hearingsolutions.philips.com Waste from electronic equipment must be handled according to local regulations. E2105 More info...
- Page 51 Notes...
- Page 52 Description of symbols used in this booklet or on the packaging label Warnings Text marked with a marking symbol must be read before using the product. Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. Indicates the medical device manufacturer, as defined in EU Directives 90/385/EEC, 93/42/EEC and 98/79/EC.
- Page 53 REACH Declaration: REACH requires Philips Hearing Solutions to provide chemical content information for Substances of Very High Concern (SVHC) if they are present above 0.1 % of the article weight. No substances on the REACH SVHC list applicable at the time of manufacturing is present in Product HearLink.
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Page 54: Settings
Your individual hearing aid settings Different sound and LED light indications help to show the hearing aid status. The different setting options are listed on the following pages. Your hearing care professional can set sound and LED indications to match your preferences. To be filled out by the hearing care professional. - Page 55 Sound LED comments Start-up jingle Shown one time Volume Sound LED comments Start-up 2 beeps volume Minimum / maximum 3 beeps Shown one time volume Volume 1 click up / d own Mute Sound LED comments Mute 1 descend ing Continuously jingle repeated or...
- Page 56 Accessories Sound comments 2 ascending TV Adapter Continuously tones program repeated or repeated 2 descending Remote Mic 3 times with tones program small pauses Flight mode Sound comments Flight mode Jingle Continuously active (4 tones) or repeated 3 times with small pauses Flight mode Jingle...
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Page 57: Your Settings At A Glance
Your settings at a glance To be filled out by your hearing care professional Left Right Volume control Program change Mute Volume control indicators Beeps at min/max volume Clicks when changing volume Beeps at preferred volume Battery indicators Low battery warning Settings... -
Page 58: Warranty
Hearing care professional address: Hearing care professional phone: Purchase date: Warranty period: Month: Model right: Serial no.: Model left: Serial no.: Firmware version:* * The hearing care professional finds the firmware version in the end session of Philips HearSuite. Warranty... - Page 59 International warranty Your hearing aid is covered by an international limited warranty issued by the manufacturer for a period of 24 months from the date of delivery. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not in accessories such as batteries, tubing, speakers, molds and filters, etc.
- Page 60 207410 / U K...
- Page 61 < > 8.15 Placeholder for FSC logo < 15 mm >...
- Page 62 Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license. This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A/S, and SBO Hearing A/S is the warrantor in relation to this product.