Configuring Call Center; Configuring Call Center Features - ActionTec VoSKY Call Center UP102 User Manual

Actontec VoSKY Call Center User Manual

Configuring Call Center

This chapter explains how to configure Call Center software for
Remote Internet Calling, Computer Answering Machine, Call
Forwarding, and Call Return. It also describes other configuration
features available with Call Center.

Configuring Call Center Features

Call Center must be configured to use Remote Internet Calling,
Computer Answering Machine, Call Forwarding, and Call Return.
Note: The features listed above are only available when
Call Center is set up in Dual-Line mode.
Remote Internet Callng
Remote Internet Calling allows the user to make a Skype or
SkypeOut call from any regular telephone, including mobile tele-
phones.
Note: Remote Internet Calling does not work in conjunction
with standard answering machines or voice mail services. If
Call Center is connected to a phone line with an answering
machine or voice mail service, they must be deactivated. To
allow callers to leave messages when Call Center is in use,
activate the Computer Answering Machine feature (see next
page).
To configure Remote Internet Calling, double-click the Call Center
icon in the system tray, which generates the VoSKY Call Center
configuration window.
Note: If the Call Center icon does not appear in the system
tray, the Call Center application has not launched. Double-
click on the Call Center icon on the desktop to launch. The
Call Center icon will then appear in the system tray.
1. In the "Configuration" tab, go to the drop-down menu in the
Country or Region Selection section. Select the country or region
in which Call Center is being used.
5
22