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ActionTec VoSKY Call Center UP102 User Manual

Actiontec electronics vosky call center model up102 user manual
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Call Center

User Manual

Ver 1.1
Model #: UP102

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Summary of Contents for ActionTec VoSKY Call Center UP102

  • Page 1: Call Center

    Call Center User Manual Ver 1.1 Model #: UP102...

  • Page 2: Table Of Contents

    Table of Contents 1 Introducton Package Contents Features System Requirements Getting to Know Call Center Technical Support 2 Installng Skype Software Downloading and Installing Skype Creating a Skype Account Adding Contacts Assigning a Speed-Dial Number 3 Connectng Call Center Hardware Single-Line Connection Dual-Line Connection 4 Installng Call Center Software...
  • Page 3 Actontec VoSKY Internet Phone Wzard User Manual...

  • Page 4: IntroductOn

    Actontec VoSKY Call Center User Manual Introducton Thank you for purchasing the Actiontec VoSKY Call Center. Call Center allows you to make free calls over the Internet and budget calls with Skype™ any time, anywhere. With Call Center, you can use your regular telephone to make long distance calls and even international calls at dramatically reduced rates.

  • Page 5: Features

    Actontec VoSKY Call Center User Manual Features Outgoing call forwarding (Internet calls to regular phone calls) Incoming call forwarding (regular phone calls to Inter- net calls) Calls back your regular phone number when Skype contact is online Computer answering machine Connect directly to your regular telephone so you can make and receive Internet calls from your phone Patented “I-Phone Switch”...

  • Page 6: Getting To Know Call Center

    Actontec VoSKY Call Center User Manual Gettng to Know Call Center This section contains a quick description of Call Center’s lights (LEDs) and ports. Call Center has several indicator lights on its front panel, and a series of ports on its rear panel. Front Panel The front panel of Call Center features three lights: Regular Call, Internet Call, and Ready.

  • Page 7: Technical Support

    Actontec VoSKY Call Center User Manual Rear Panel The rear panel of Call Center contains three ports: USB, Line, and Phone. USB Port The USB port is used to connect a computer to Call Center via USB cable. Line Port The Line port is used to connect Call Center to a wall phone line outlet or modem via phone cable.

  • Page 8: InstallNg Skype Software

    Actontec VoSKY Call Center User Manual Installng Skype Software The first step in setting up Call Center is installing Skype™ on the computer connected to Call Center. This chapter describes the Skype installation procedure in four parts: downloading and in- stalling Skype, creating an account, adding contacts, and assign- ing speed-dial numbers.
  • Page 9 Actontec VoSKY Call Center User Manual 4. In the window that appears, read the on-screen instructions, select a language, then click Next. 5. In the next window, read the license agreement, click in the circle next to “I accept the agreement,” then click Next.
  • Page 10 Actontec VoSKY Call Center User Manual 6. Select a location on the computer’s hard drive to download the Skype software, then click Next. . In the next window, set up additional tasks, if needed, then click Next.

  • Page 11: Creating A Skype Account

    Actontec VoSKY Call Center User Manual . Skype installs. Click Fnsh in the last window to complete the installation. The Skype software is installed on the computer. Go to the next section to create a Skype account. Creatng a Skype Account To create a Skype account: 1.
  • Page 12 Actontec VoSKY Call Center User Manual 2. In the next window, enter additional information. Click Next. The Skype account is created. Go to the next section to add con- tacts to the account. Addng Contacts To add contacts to your Skype account: 1.
  • Page 13 Actontec VoSKY Call Center User Manual 2. When the “Add a Contact” window appears, enter the name of another Skype user in the appropriate text box, then click Search. 3. Use your mouse to select the person you are looking for, then click Add Selected Contact.

  • Page 14: Assigning A Speed-Dial Number

    Actontec VoSKY Call Center User Manual 4. A “say Hello! ” window appears, then click OK. The contact has been added. To view the contact list, select the “Contact” tab from the main Skype window. To add assign a speed-dial number to a contact, go to the next section. Assgnng a Speed-Dal Number To assign a speed-dial number to a contact: 1.
  • Page 15 Actontec VoSKY Call Center User Manual 2. In the next window, enter a speed-dial number, then click OK. 3. The speed-dial number is assigned to the contact. 4. Repeat to assign a speed-dial number to other contacts. After finishing with the installation and configuration of Skype, go to the next chapter (“Connecting Call Center Hardware”) to con- tinue setting up Call Center.

  • Page 16: ConnectNg Call Center Hardware

    Actontec VoSKY Call Center User Manual Connectng Call Center Hardware This chapter explains how to physically connect Call Center to a telephone and phone line. There are two basic ways to connect Call Center: Single-Line or Dual-Line. Caution: Make sure the Call Center is not connected to the computer until instructed to do so by Call Center’s installation program (see chapter 4, “Installing Call Center Software”).

  • Page 17: Dual-Line Connection

    Actontec VoSKY Call Center User Manual Sngle-Lne Connecton wth Dal-Up Modem If the computer is connected to the Internet via dial-up modem with no other phone line in the home, Call Center can only be set up in Single-Line mode. To connect IPW in Single-Line mode with a dial-up modem: 1.
  • Page 18 Actontec VoSKY Call Center User Manual To connect Call Center in Dual-Line mode: 1. Get the phone cable from the telephone and insert one end in the “Phone” port on the rear panel of Call Center. 2. Connect the other end of the phone cable to the telephone. 3.
  • Page 19 Actontec VoSKY Call Center User Manual Dual-Lne Connecton wth DSL Modem Since DSL modems are connected via phone line (like Call Cen- ter), there are two ways to connect Call Center when a DSL mo- dem is present: Connecting to a Phone Line Splitter, and Connect- ing to a DSL Filter.
  • Page 20 Actontec VoSKY Call Center User Manual Connecting to a DSL Splitter If the telephone is connected to the phone line via a wall mount DSL filter, follow this procedure to connect Call Center: 1. Use the supplied phone cable and insert one end in the “Line” port of Call Center.

  • Page 21: InstallNg Call Center Software

    Actontec VoSKY Call Center User Manual Installng Call Center Software After connecting Call Center hardware (see chapter 3), Call Center software must be installed on the computer. To install Call Center software: 1. Insert the Installation CD in the CD-ROM drive of the computer, then, from the first “InstallShield Wizard”...
  • Page 22 Actontec VoSKY Call Center User Manual 3. When the next window appears, either click Change to select a cus- tom location to install Call Center software, or clck Next to install the software in the default location (...\Program Files\VoSKY Call Center). 4.
  • Page 23 Actontec VoSKY Call Center User Manual If Call Center was not connected correctly, a warning window appears. If this occurs, connect Call Center as described in step 5, click OK, then continue to step 6. 6. Another window appears. Enter an email address to be contacted about future online updates.
  • Page 24 Actontec VoSKY Call Center User Manual . The last window appears. Click Fnsh. 9. Wait for the Call Center application to launch (this may take up to a minute). When the following window appears, select “Allow this pro- gram to use Skype” by clicking in the appropriate circle, then click OK. The Call Center Configuration window appears.

  • Page 25: Configuring Call Center

    Actontec VoSKY Call Center User Manual Configuring Call Center This chapter explains how to configure Call Center software for Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return. It also describes other configuration features available with Call Center. Configuring Call Center Features Call Center must be configured to use Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return.
  • Page 26 Actontec VoSKY Call Center User Manual 2. Click in the check box next to “Enable Remote Internet Calling.” 3. Enter a three-digit password in the appropriate text box to pro- vide security for Call Center access. 4. Select the number of times the telephone line rings before Call Center picks up from the drop-down menu.
  • Page 27 Actontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray.To con- figure Remote Internet Calling, double-click the Call Center icon in the system tray, which generates the VoSKY Call Center configuration window.
  • Page 28 Actontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray. 1.

  • Page 29: Call Return

    Actontec VoSKY Call Center User Manual Call Return Call Return is used in conjunction with Remote Internet Calling. When a previously dialed and unavailable Internet contact comes back online, Call Center places a call to a selected regular tele- phone. This feature is especially useful when used with Remote Internet Calling.

  • Page 30: Other Configuration Options

    Actontec VoSKY Call Center User Manual Note: Only one telephone number can be used for both Call Forwarding and Call Return. Other Configuration Options This section describes additional configuration options available on Call Center. Default To reset Call Center to its default settings, click Default at the bot- tom of the Configuration tab.
  • Page 31 Actontec VoSKY Call Center User Manual About Clicking About in the VoSKY Call Center window generates the “About” tab. Here, Call Center’s firmware, software, and BIOS versions are displayed. Also, the user can check for updates.
  • Page 32 Actontec VoSKY Call Center User Manual Check for Updates To check for Call Center software or firmware updates, click Check for Updates in the About tab. The following window appears: If a new software or firmware is available for Call Center, a pop-up message appears.

  • Page 33: UsNg Call Center

    Actontec VoSKY Call Center User Manual Usng Call Center This chapter explains how make calls using Call Center, includ- ing calling an Internet telephone, calling a regular telephone, and answering a call. Before Usng Call Center Before making a call with Call Center, make sure of the following: The computer meets or exceeds the minimum system requirements The computer is connected to the Internet...

  • Page 34: Using Call Center In Single-Line Mode

    Actontec VoSKY Call Center User Manual Usng Call Center n Sngle-Lne Mode This section describes how to use Call Center in Single-Line mode. When in Single-Line mode, Call Center can make and receive calls from Internet contacts. Calls can also be made to regular telephone numbers using the SkypeOut service.
  • Page 35 Actontec VoSKY Call Center User Manual Endng a Call To end a call, put the receiver back onto the telephone. Makng a Conference Call Call Center supports up to four other Skype contacts (not including the user) participating in a conference call. To make a conference call: 1.

  • Page 36: Using Call Center In Dual-Line Mode

    Actontec VoSKY Call Center User Manual Usng Call Center n Dual-Lne Mode When Call Center is set up in Dual-Line mode, all Single-Line mode features are available. Additional features include making and receiving regular calls (computer-to-land-line or computer- to-mobile phone), Remote Internet Calling, Call Forwarding, Call Return, and Computer Answering Machine.

  • Page 37: Call Waiting

    Actontec VoSKY Call Center User Manual Using Regular Call Mode To use Regular Call mode to make a call: 1. Pick up the telephone receiver. The Regular Call light illuminates. 2. Dial the telephone number. 3. Wait for the party to answer. Using Internet Call Mode and SkypeOut Before making this type of call, make sure the SkypeOut sub- scription is active:...
  • Page 38 Actontec VoSKY Call Center User Manual Ringback Alert If the phone is hung up while a previous call is on hold, Call Center rings back to alert the user that a call is still on hold. To continue the call on hold, pick up the receiver. Dual-Line Mode From a Remote Phone The following features are available when using any telephone in the world (including mobile telephones):...
  • Page 39 Actontec VoSKY Call Center User Manual Using Call Return If Call Return is activated on Call Center (see “Call Return” on page 26), when an Internet call is made and the contact is not online, an alert will be sent when the contact returns online to the telephone whose number has been entered in Call Center’s Configuration tab.
  • Page 40 Actontec VoSKY Call Center User Manual To check voice mail on the Computer Answering Machine: 1. Double-click the Call Center icon in the system tray or desk- top of the computer. The “VoSKY Call Center” window appears. 2. Select the “Voicemail” tab. In the top part of the tab is the “Voice Messages”...

  • Page 41: Quick Reference Tables

    Actontec VoSKY Call Center User Manual Quck Reference Tables Consult these tables (Basic or Advanced) for quick reference. Basc Procedures Action Make a Skype Call Make Skype Con- ference call Make a SkypeOut Call Instruction 1. Pick up the telephone’s receiver. 2.
  • Page 42 Actontec VoSKY Call Center User Manual Make an Ordnary Call* Receve an Ord- nary* or Internet Call Call Watng *Line Port must be set up. Pick up the telephone’s receiver and dial normally. When the telephone rings, pick up the re- ceiver and begin talking.
  • Page 43 Actontec VoSKY Call Center User Manual Advanced Procedures For Advanced Procedures, the Line Port must be set up and the corresponding feature must be enabled in the Configuration screen. Basc Procedures Action Make a Skype Call From Any Tele- phone (Remote Internet Callng) Make Skype Con- ference call...
  • Page 44 Actontec VoSKY Call Center User Manual Call Forwardng Call Return If an Internet call is left unanswered, it is forwarded through the phone line to the phone number chosen by the user. 1. An Internet call is made, but the contact is not online.

  • Page 45: Specifications

    Actontec VoSKY Call Center User Manual Specifications Model Number UP102G (VoSKY Call Center) Interface Ports USB Audio Device Class 1.0 compatible RJ11 port: for connecting with analog telephone RJ11 port: for connecting with PSTN line LED ndcators Regular Call, Internet Call, Ready Lnear Audo Sgnal Support 16-bit Power Consumpton...
  • Page 46 Actontec VoSKY Call Center User Manual On-Hook Voltage 48V DC Off-Hook Loop Current 25 mA DC Rngng Voltage 110V peak to peak; 25 Hz Dmensons (LxWxH) 11.5 x 8.5 x 2.5 cm (4.5 x 3.3 x 1 in.) Weght 125 g (4.4 oz.) Operatng temperature 0°...

  • Page 47: NotCes

    Actontec VoSKY Call Center User Manual Notces Regulatory Complance Notces Class B Equpment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 48 Actontec VoSKY Call Center User Manual This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause unwanted operation Note: To comply with FCC RF exposure compliance...

  • Page 49: LMTed Warranty

    Actontec VoSKY Call Center User Manual Lmted Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase (US) or twenty- four (24) months from the date of purchase (Europe) from Action- tec Electronics or its authorized reseller.
  • Page 50 Actontec VoSKY Call Center User Manual products will meet Customer’s requirements or work in combina- tion with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
  • Page 51 Actontec VoSKY Call Center User Manual Actiontec Electronics shall not be responsible for any software, firmware, information, memory data, or Customer data contained in, stored on, or integrated with any products returned to Action- tec Electronics for repair, whether under warranty or not. WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REM- EDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT,...
  • Page 52 Actontec VoSKY Call Center User Manual Dsclamer: Some countries, states or provinces do not allow the exclu- sion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you.

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