Dyson SV14 Absolute Operating Manual page 12

Charging and storing
• This appliance will switch 'OFF' if the battery temperature is below 10°C (50°F). This is
designed to protect the motor and battery. Do not charge the appliance and then move it to
an area with a temperature below 10°C (50°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow to
cool for a few minutes.
• Avoid using the appliance with the battery flush to a surface. This will help it run cooler and
prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only the Dyson charger Part Number 217160 for charging this Dyson appliance.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do
not short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
Dyson products are made from high grade recyclable materials. Please dispose of this
product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we can assist with its safe disposal. You
can send your old Dyson appliance back to us (at our cost) and we will organise for it to be
recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the capabilities of
3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• The battery should be removed from the product before disposal.
• Recycle or dispose of the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
Dyson customer care
Thank you for choosing to buy a Dyson appliance
After registering your 2 year Dyson guarantee, your Dyson appliance will be covered for parts
and labour for 2 years from the date of purchase, subject to the terms of the guarantee. If
you have any questions about your Dyson appliance, call the Dyson Helpline with your serial
number and details of where and when you bought the appliance. Most questions can be
solved over the phone by one of our trained Dyson Helpline staff.
Australian Consumer law
In addition to your rights under the Dyson guarantee, we also provide the following statement
as required by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have your Dyson appliance
repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a
major failure.
New Zealand Consumer law
Under the New Zealand Consumer Guarantees Act 1993, if the product is not of acceptable
quality but that defect is not substantial, Dyson may choose whether to repair or replace
the product. If a repair will be difficult, Dyson may instead provide you with a refund. If a
product's defect is substantial or cannot be fixed, you can ask for either a refund, replacement
product, or compensation for any reduction in that product's value. You are also entitled to
compensation for any other reasonably foreseeable loss caused by that substantial defect.
Dyson 2 year guarantee
Terms and conditions of the Dyson 2 year guarantee
What is covered
• The repair or replacement of your Dyson appliance (at Dyson's discretion) if it is found to
be defective due to faulty materials, workmanship or function within 2 years of purchase or
delivery (if any part is no longer available or out of manufacture, Dyson will replace it with
a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in which it
was sold.
What is not covered
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or replacement of a
product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with this Dyson
Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes in the
country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Damage from external sources such as transit, weather, electrical outages or power surges.
• Failures caused by circumstances outside Dyson's control.
• Blockages – please refer to the illustrations and the section 'Looking for Blockages' in this
Dyson Operating Manual for details on how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless machines only).
• Whether or not your Dyson guarantee applies, you may have statutory rights and remedies
available to you as a consumer. If you are in any doubt as to what is covered by your Dyson
guarantee, please call the Dyson Helpline.
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Other terms relating to the Dyson guarantee
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New Zealand
Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of Dyson
Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of (both the original and any subsequent) delivery/purchase before
any work can be carried out on your Dyson appliance. Without this proof, any work carried
out pursuant to the Dyson guarantee and any associated delivery charges (both to and
from us) will be at your cost, subject to your statutory rights and remedies as a consumer.
Please keep your receipt or delivery note.
• Whether or not your Dyson guarantee applies, you may have statutory rights and remedies
available to you as a consumer. If you are in any doubt as to what is covered by your Dyson
guarantee, please call the Dyson Helpline.
Important data protection information
When registering your Dyson appliance
• You will need to provide us with basic contact information to register your appliance and
enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will send
you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you share with
us as defined by our privacy policies which are available on our website privacy.dyson.com