Consumer States No Suction Through The Upholstery Hose But Does Have Suction At The Floor - Bissell ProHeat 2X Select BS-9400F Troubleshooting Manual

Consumer states no suction through the upholstery hose but does have
suction at the floor.
Solution 1:
On the Turbo brush attachment, is the black slider flicked to 'Suction' setting?
No, Flick it backwards towards you from 'Brush'
setting to 'Suction' setting. Is there suction now?
Yes, problem solved
Prepared by Monique Lania
No, refer to 'Low or no suction' above
Yes, refer to 'Low or no suction'
above
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Call Servicing Guide ProHeat 2X 9400F.doc