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Table of Contents
- 1 Table of Contents
- 2 Troubleshooting
- 3 Consumer States Unit will Not Spray to the Floor and no Spray from the Upholstery Tool
- 4 Consumer States no or Low Suction
- 5 Consumer States Unit will Spray through the Hose, but Not to the Floor
- 6 Consumer States Unit will Spray at the Floor, but Not through the Upholstery Hose
- 7 Consumer States Unit Is Releasing too Much Solution or Only Shampoo
- 8 Consumer States Unit will Not Release any Shampoo
- 9 Consumer States no Suction through the Upholstery Hose but Does Have Suction at the Floor
- 10 Consumer States the Water that Is Sprayed out Is Not Hot
- 11 Consumer States the Brush Roller will Not Turn
- 12 Consumer States the Unit Has no Power
- 13 Consumer States the Unit Drags on Carpet
- 14 Consumer States the Tank-In-Tank Is Leaking at Base of the Tank
- 15 Consumer States Unit Is very Noisy
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Troubleshooting
Bissell ProHeat 2X Select BS-9400F
CONTENTS PAGE
Consumer states no or low suction................................................Page 8
the floor....................................................................................Page 11
Consumer states unit will not release any shampoo.........................Page 14
Consumer states the water that is sprayed out is not hot...................Page 17
Consumer states the brush roller will not turn.................................Page 18
Consumer states the unit has no power..........................................Page 21
Consumer states the unit drags on carpet......................................Page 22
Consumer states unit is very noisy...............................................Page 24
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Table of Contents
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Summary of Contents for Bissell ProHeat 2X Select BS-9400F
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Page 1: Table Of Contents
Troubleshooting Bissell ProHeat 2X Select BS-9400F CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool…………………………………………………….Page 2 Consumer states no or low suction…………………….…………………..Page 8 Consumer states unit will spray through the hose, but not to the floor…………………………………………………………………………Page 11... -
Page 2: Consumer States Unit Will Not Spray To The Floor And No Spray From The Upholstery Tool
Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. - Page 3 No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute. Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
- Page 4 No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-Tank assembly Call Servicing Guide ProHeat 2X 9400F.doc...
- Page 5 Solution 4: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Small Brush Belt to ensure it is in place Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards.
- Page 6 Prepared by Monique Lania Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt Yes, problem solved Call Servicing Guide ProHeat 2X 9400F.doc...
- Page 7 Locate the Large Brush Belt, has it come off the Brush end? No, is the Large Brush Belt damaged or broken? No, refit belt and Yes, Advise customer replace end cap to call Bissell Free and refer Call 1800 number customer to again and press...
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Page 8: Consumer States No Or Low Suction
Consumer states no or low suction Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. - Page 9 Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit. Is the lid or tank damaged? Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-in-Tank Assembly...
- Page 10 Solution 3: Remove the tank-in-tank assembly from the unit Pull and lift grey latch on back of Tank to unlatch and remove tank lid. Place Tank Lid upside down and remove red Lint Filter basket located inside lid on the left hand side Pull red plastic flap up and hold it away from red Lint Filter with one hand.
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Page 11: Consumer States Unit Will Spray Through The Hose, But Not To The Floor
Send consumer a Service & Maintenance CD ROM or hard copy and refer them to nearest Bissell authorized service centre Prepared by Monique Lania The Pump may have lost prime Turn unit off Turn unit on. -
Page 12: Consumer States Unit Will Spray At The Floor, But Not Through The Upholstery Hose
Prepared by Monique Lania Yes, Advise to run tool through hot tap water and if still does not spray through too advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement... -
Page 13: Consumer States Unit Is Releasing Too Much Solution Or Only Shampoo
Consumer states unit is releasing too much solution or only shampoo. Solution 1: Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. -
Page 14: Consumer States Unit Will Not Release Any Shampoo
Yes, the neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit Remedy Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle... - Page 15 SmartMix bottle with water, set SmartMix knob on “Rinse” setting and add 120ml Bissell formula to the water in the Tank-in- When finished cleaning fill the tank-in-tank with water only and flush out the system.
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Page 16: Consumer States No Suction Through The Upholstery Hose But Does Have Suction At The Floor
Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: On the Turbo brush attachment, is the black slider flicked to ‘Suction’ setting? No, Flick it backwards towards you from ‘Brush’ setting to ‘Suction’ setting. Is there suction now? Yes, problem solved No, refer to ‘Low or no suction’... -
Page 17: Consumer States The Water That Is Sprayed Out Is Not Hot
Consumer reports the water that is sprayed out is not hot. Solution 1: Is the machine switched on at the power outlet in the wall? Yes, is the power switch and red heater switch on the unit switched to ON (l) position? No, switch the power switch and red heater switch to ON (l) position, problem solved ** NOTE: The heater will increase the water temperature by 25°f. -
Page 18: Consumer States The Brush Roller Will Not Turn
Consumer states the brush will not turn. **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid any damage to the floor. The brushes will only rotate when the unit is reclined using the detent pedal **NOTE: Advise customer that the following can lead to brush belt breakage and it is important that they follow usage instructions carefully to ensure this does not occur again in the future:... - Page 19 How? Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt No, proceed to Solution 3 Call Servicing Guide ProHeat 2X 9400F.doc...
- Page 20 Locate the Large Brush Belt, has it come off the Brush end? No, is the Large Brush Belt damaged or broken? No, refit belt and Yes, Advise customer replace end cap to call Bissell Free and refer Call 1800 number customer to again and press...
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Page 21: Consumer States The Unit Has No Power
Consumer states the unit has no power. Solution 1 In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle. Ensure the handle is pushed all the way into the unit Slide upper handle firmly onto lower handle until screw holes are completely aligned Align upper handle screw holes and top half of tool caddy holes Place screws into back of machine in the holes marked with an arrow and tighten... -
Page 22: Consumer States The Unit Drags On Carpet
With a Phillips head screw driver ensure the screw in the middle just above the front nozzle is tight. Does the machine drag now? Yes, Is the plastic around the screw cracked? Advise customer to call Bissell Free Call 1800 number again and press Option 4 to order replacement front window nozzle. -
Page 23: Consumer States The Tank-In-Tank Is Leaking At Base Of The Tank
No, Fit O ring securely, problem solved No, refer customer to Authorised Service Centre valve? Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank Call Servicing Guide ProHeat 2X 9400F.doc... -
Page 24: Consumer States Unit Is Very Noisy
Consumer states unit is very noisy Solution 1: This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet. Prepared by Monique Lania Call Servicing Guide ProHeat 2X 9400F.doc...