Polycom 550 Quick Reference Manual

Setting Up Your Voicemail
• From Your Office Phone: Press the Messages
key, then press the Connect soft key.
• W hen prompted, enter your 10-digit phone
number followed by #.
• Follow the automated prompts to record your
Name, set your Schedule, and record an "Open"
and "Closed" greeting.
• From Outside of the Office: Dial the Voicemail
Retrieval number provided in your Welcome Email.
When prompted, enter your 10-digit phone
number followed by #; reenter your 10-digit phone
number followed by #
•
Follow the automated prompts to record your
Name, set your Schedule, and record an "Open"
and "Closed" greeting.
Please record your password here:
Supervised Transfer
Supervised Transfer allows you to speak to the recipient you are
transferring the call to and announce the caller prior to completing the
transfer process.
1. W hile on a call, press the Transfer hard or soft key. The person you
are talking to is placed on Hold and you receive a dial tone.
2. Dial the number where you wish to transfer the call.
3. After you announce the caller to the recipient, press the Transfer hard
or soft key again to complete the transfer.
4. If they do not answer or you misdial, press the Cancel soft key to
release the transfer process and return to the caller.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the party transferring the
call, not the caller ID of the incoming caller.
Transferring a Call to Voicemail
You can transfer callers directly to someone's voicemail and bypass
ringing their phone.
1. W hile on a call, press the To Vmail soft key. Note that the caller will
still be on your phone and will be able to hear you should you speak.
2. Dial the recipient's extension and press the Enter soft key.
3. The call will now leave your phone and go straight into that person's
voicemail.
Note: When transferring in this manner, the caller ID that registers in
the recipient's voicemail is the caller ID of the incoming caller.
Making a Conference Call
You can Conference up to 15 callers, including yourself.
1. W hile on a call, press the Conference hard or soft key. The person
you are talking to is placed on Hold and you receive a dial tone.
2. Dial the number of the person you want to conference into your call.
3. After you announce the conference, press the Conference hard or
soft key again to complete the conference.
4. If they do not answer or do not wish to join the call, press the Cancel
soft key to release that party and return to your original caller(s).
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Voicemail Passcode

Phone Features

Polycom 550_650 QRC – 050115rev1

Getting Started

Phones In Your Office*
Phones In Other Offices
Local
Long Distance
Toll-Free
International
Operator*
Information**
TTY
Emergency Services***
* W hen dialing extensions or numbers less than 10-Digits, you can add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may apply.
*** Emergency Services are tied to the service address of your phone.
Blind Transfer allows you to transfer a call without speaking to the person
you are transferring the call to.
1. W hile on a call, press the Transfer hard or soft key. The person you
are talking to is placed on Hold and you hear a dial tone.
2. Press the Blind soft key.
3. Dial the number where you wish to transfer the call.
4. If you make a mistake or change your mind, press the Cancel soft
key. Note that you may have to press More to access Cancel.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the incoming caller.
Call Park allows you to place calls on hold, and then retrieve that call at
another phone within your Call Park Group.
To Park a call:
1. Press the Park soft key.
2. To park the call against your extension, simply press the # key, or you
can dial any 4-Digit Extension followed by the # key.
3. The call is "parked" on that extension.
To Retrieve a call:
1. At dial tone, enter *88 or press the Retrieve soft key.
2. Enter the 4-Digit Extension followed by the # key that you parked the
call on.
You can join two active calls together.
1. W hen the second call comes in, answer it and place it on Hold
2. Tap the Join soft Key.
3. You may need to tap the "More" soft key to find the Join soft key.
4. This will bring the caller on hold into your active call.
Polycom 550 & 650
Quick Reference Guide
Making Calls To:
5-Digit Extension
10-Digit Phone Number
10-Digit Phone Number
10-Digit Phone Number
10-Digit Phone Number
011 + Country Code + City Code + Number
0
411
711
911
Blind Transfer
Call Park
Joining Two Active Calls
.
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