Viking SO-24A Product Manual

Designed, Manufactured and Supported in the USA
VIKING
C O M M U N I C A T I O N & S E C U R I T Y S O L U T I O N S
Add Silent Observation to Most
The SO-24A allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may
be used for quality purposes, to train, motivate
even assist customer service and telemarketing
representatives.
A supervisor may enter the conversation by dialing
a "Q." A cassette recorder output permits auto-
matic or manual recording of conversations (see
page 6, Operation sections D and E).
The SO-24A features improved audio and can now
be easily expanded to 240 stations by installing ad-
ditional 24 line units. The SO-24A can be pro-
grammed with a 2, 3 or 4 digit dial up code to
match station extension numbers (see page 6, Op-
eration section B).
Features
• 24 station capacity can be expanded to 240
stations at any time
• Compatible with analog PABX/KSU stations
• Configurable for digital phones (requires the
SO-24 AK and a dedicated pair of wires be-
tween the handset and the SO-24A)
• Monitor stations from an unused phone system
line input or to a dedicated single line phone
• Add remote observing with a RAD-AMP Re-
mote Access Device
• Built-in talk assist (dial Q)
• Dial up code can be programmed to match
the phone system's station or extension
numbers
• Cassette recorder output with automatic or
touch tone control (see page 6, Operation sec-
tions D & E)
• Automatic gain control equalizes in and out-
bound conversation levels
• Call progress tones for observing supervisor
PRODUCT MANUAL
Phone Systems
Applications
• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
www.vikingelectronics.com
Information: (715) 386-8861
Specifications
Power: 120V AC/13.8V AC 1.25A, UL listed
adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25" x
6.25" x 1.75")
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with
5% to 95% non-condensing humidity
Talk Battery: 40V DC
Connections: (1) RJ21X, (1) 3.5mm (1/8") audio
jack and cable, (1) 2.5mm (3/32") control jack and
cable, (2) RJ-14 type multi- module interconnect
and interconnect cord
SO-24A
Service
Observation Unit
July 28, 2014