Features; Standard Features - Mitel SX-2000 Light General Information Manual

SX-2000 General Information Guide

Features

Standard Features

The following table lists the standard features available on the SX-2000 system.
Feature Name
Abandonded Call Against
Attendant Attendant Group
Account Codes - Default
Account Codes - Verified and
Non-verified
Account Codes - System
Add Held
Advice of Charge
Attendant Access
Attendant Alarm Indications
Attendant Bulletin Board
Attendant Busy-Out (Console)
Attendant Busy-Out (Station)
Attendant Call Answering
Priority
Attendant Call Information
Display
Attendant Call Selection
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Standard Features
When a caller terminates a call while waiting for an attendant group, SMDR
logs report the attendant group's 4 to 7 digit directory number in the Called
Party field. The letters "ATT" or "AT" are not displayed.
Default Account Codes are entered automatically by the system each time
a user dials an external number. They may be used to segregate groups in
SMDR for billing.
Verified Account Codes allow you to access features that are not normally
available at a station. These Account Codes can be used at any station to
change the COS and COR.
Non-verified Account Codes allow you to enter codes on the SMDR record
for billing and/or call management.
System Account Codes are automatically outpulsed by the system when
outgoing calls are made on a specialized carrier trunk circuit.
Add Held allows you to move a call on Hold to another line appearance,
form a conference with a call on Hold, or add a call on Hold to an existing
conference.
Advice of Charge (AOC) allows the caller to determine the cost of a toll call.
See Attendant Directory Number, page 55.
See Attendant Console Status Display, page 55.
The Attendant Bulletin Board is shared by all SUPERCONSOLE 2000s on
the system and is used to both post information that you want other
attendants to see and to store speed dial numbers that all attendants can
access
Attendant Busy-Out (Console) places your attendant console in a busy-out
condition (absent status) under certain circumstances. In the busy-out
condition, incoming calls are automatically rerouted.
Attendant Busy-Out (Station) lets you busy-out a specific station by using
the attendant console. When you busy-out the station, it cannot be used or
accessed.
Priority can be assigned to calls based on their destination.
The Attendant Call Information Display provides the attendant with
information about called and calling parties.
Attendant Call Selection lets you choose which group of incoming calls to
answer first; each group is selected by pressing a softkey on the attendant
console.
Description
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