Dell Alienware Area-51m Service Manual
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Dell Alienware Area-51m Service Manual

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Alienware Area-51m
Service Manual
Computer Model: Alienware Area-51m
Regulatory Model: P38E
Regulatory Type: P38E001

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Summary of Contents for Dell Alienware Area-51m

  • Page 1 Alienware Area-51m Service Manual Computer Model: Alienware Area-51m Regulatory Model: P38E Regulatory Type: P38E001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer................8 ..............................8 Before you begin After working inside your computer..................9 Safety instructions......................10 ......................10 Electrostatic discharge—ESD protection ............................11 ESD field service kit ......................11 Components of an ESD field service kit ..........................11 ESD protection summary ........................12 Transporting sensitive components ............................12...
  • Page 4 Replacing the wireless card....................27 ................................. 27 Procedure ..............................28 Post-requisites Removing the solid-state drives..................29 ..............................29 Prerequisites ......................... 29 Procedure to remove M.2 2230 card ......................... 30 Procedure to remove M.2 2280 card Replacing the solid-state drives..................31 ........................31 Procedure to replace M.2 2230 card ........................32 Procedure to replace M.2 2280 card...
  • Page 5 Removing the coin-cell battery..................46 ..............................46 Prerequisites .................................46 Procedure Replacing the coin-cell battery..................47 ................................. 47 Procedure ..............................47 Post-requisites Removing the touchpad....................48 ..............................48 Prerequisites .................................48 Procedure Replacing the touchpad....................50 ................................ 50 Procedure ..............................50 Post-requisites Removing the display assembly..................52 ..............................
  • Page 6 Replacing the left power-adapter port................67 ................................. 67 Procedure ..............................67 Post-requisites Removing the processor....................69 ..............................69 Prerequisites .................................69 Procedure Replacing the processor....................71 ................................71 Procedure ..............................71 Post-requisites Removing the graphics card..................... 72 ..............................72 Prerequisites ................................. 72 Procedure Replacing the graphics card..................... 74 .................................
  • Page 7 Removing the macro keys....................92 ..............................92 Prerequisites .................................92 Procedure Replacing the macro keys....................94 .................................94 Procedure ..............................94 Post-requisites Removing the palm-rest assembly................... 96 ..............................96 Prerequisites .................................96 Procedure Replacing the palm-rest assembly................... 98 .................................98 Procedure ..............................98 Post-requisites Device drivers......................... 100 ......................

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start → Power →...

  • Page 9: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 10: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti- static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from...

  • Page 12: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 13: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe...

  • Page 14: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 15 Component Secured to Screw type Quantity Screw image Hard-drive assembly Palm-rest assembly M2.5x5 Hard-drive bracket Hard drive M3x3 Power-adapter port Palm-rest assembly M2x3 bracket Rear-I/O cover Computer base M2.5x2.5 Rear-I/O cover Palm-rest assembly M2.5x7 System board Palm-rest assembly M2.5x5 Solid-state drive Palm-rest assembly M2x3 Touchpad bracket...

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Loose the six captive screws that secure the base cover to the computer base.

  • Page 17: Replacing The Base Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
  • Page 18 Tighten the six captive screws that secure the base cover to the computer base.

  • Page 19: Removing The Battery

    • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure Using the pull tab, disconnect the battery cable from the system board and remove it from the routing guides on the computer base (applicable only if not disconnected earlier).
  • Page 20 Lift the battery off the palm-rest assembly.

  • Page 21: Replacing The Battery

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 22: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 23 Remove the memory module from the memory-module slot.

  • Page 24: Replacing The Memory Modules

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 25: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 26 Disconnect the antenna cables from the wireless card.

  • Page 27: Replacing The Wireless Card

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 28: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 29: Removing The Solid-State Drives

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 30: Procedure To Remove M.2 2280 Card

    Slide and remove the M.2 2230 solid-state drive from the M.2 solid-state drive slot on the system board. Procedure to remove M.2 2280 card NOTE: This procedure applies only to computers shipped with a M.2 2280 card installed. NOTE: Depending on the configuration ordered, the computer may have up to two M.2 cards installed. Supported card configurations per M.2 card slot: •...

  • Page 31: Replacing The Solid-State Drives

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure to replace M.2 2230 card NOTE: This procedure applies only to computers shipped with a M.2 2230 card installed.

  • Page 32: Procedure To Replace M.2 2280 Card

    Replace the screw (M2x3) that secures the M.2 thermal shield to the palm-rest assembly and system board. Procedure to replace M.2 2280 card NOTE: This procedure applies only to computers shipped with a M.2 2280 card installed. NOTE: Depending on the configuration ordered, the computer may have up to two M.2 cards installed. Supported card configurations per M.2 card slot: •...

  • Page 33: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive and the thermal shield to the computer base. Post-requisites Replace the base cover.

  • Page 34: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 35 Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket.

  • Page 36: Replacing The Hard Drive

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Place the hard drive on the hard-drive bracket and align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
  • Page 37 Connect the interposer to the hard-drive assembly. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. Replace the four screws (M2.5x5) that secure the hard-drive assembly to the palm-rest assembly. Route the hard-drive cable through the routing guides on the computer base. Connect the hard-drive cable to the system board.

  • Page 38: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 39: Removing The Rear-I/O Cover

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 40: Replacing The Rear-I/O Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the rear I/O cover with the slots on the computer base and snap the rear I/O cover into place.

  • Page 41: Removing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 42: Replacing The Audio Daughter-Board

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the audio daughter-board at an angle into the slot on the palm-rest assembly.

  • Page 43: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 44: Replacing The Speakers

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.
  • Page 45 Replace the base cover.

  • Page 46: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 47: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the slot on the palm-rest assembly. Connect the coin-cell battery to the system board.

  • Page 48: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 49 Lift the touchpad off the palm-rest assembly.

  • Page 50: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the touchpad into the slot on the palm-rest assembly. Ensure to align the touchpad using the alignment pins on the palm-rest assembly.
  • Page 51 Replace the speakers. Follow the procedure from step 4 to step 7 in Replacing the hard drive. Replace the solid-state drive (in SSD2 slot). Replace the battery. Replace the base cover.

  • Page 52: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 53 Remove the two screws (M2.5x8) that secures the computer base to the display assembly. 10 Turn the computer over. 11 Remove the four screws (M2.5x2.5) that secure the display hinges to the palm-rest assembly.
  • Page 54 12 Lift the display assembly off the palm-rest assembly.

  • Page 55: Replacing The Display Assembly

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the palm-rest assembly.

  • Page 56: Post-Requisites

    12 Replace the screw (M2x3) that secures the display-cable bracket to the system board. Post-requisites Replace the rear I/O cover Replace the wireless card. Replace the base cover.

  • Page 57: Removing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 58 10 Peel off the display cable and the camera cable from the computer base. 11 Remove the screw (M2.5x12) that secures the computer base to the palm-rest assembly. 12 Remove the 14 screws (M2.5x8) that secure the computer base to the palm-rest assembly.
  • Page 59 13 Lift the computer base off the palm-rest assembly.

  • Page 60: Replacing The Computer Base

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the computer base with the screw holes on the palm-rest assembly.

  • Page 61: Post-Requisites

    13 Connect the hard-drive cable to the system board. Post-requisites Replace the rear I/O cover Replace the solid-state drive (in SSD1 slot). Replace the wireless card. Replace the battery. Replace the base cover.

  • Page 62: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 63 Lift the heat-sink assembly off the system board.

  • Page 64: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the fan and heat-sink assembly is replaced, use the thermal pad provided in the kit to ensure that thermal conductivity is achieved.

  • Page 65: Post-Requisites

    Post-requisites Replace the computer base. Replace the rear I/O cover Replace the wireless card. Replace the solid-state drive (in SSD1 slot). Replace the battery. Replace the base cover.

  • Page 66: Removing The Left Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 67: Replacing The Left Power-Adapter Port

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the right power-adapter port cable under the left power-adapter port cable and place both power-adapter ports into the slots on the palm-rest assembly.
  • Page 68 Replace the base cover.

  • Page 69: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 70 Lift the processor straight up to remove it from the system board.

  • Page 71: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 72: Removing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 73 Lift the graphics card off the system board.

  • Page 74: Replacing The Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the graphics card on the system board and align the screw holes on the graphics card with the screw holes on the system board.
  • Page 75 Replace the battery. Replace the base cover.

  • Page 76: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 77 Turn the palm-rest assembly over. Remove the two screws (M2x3) that secure the graphics card cables on the system board. Lift the two graphics card cables off the system board. Peel the tape that secures the audio daughter-board cable to the system board. Open the latch and disconnect the audio daughter-board cable from the system board.
  • Page 78 11 Remove the left power-adapter port.
  • Page 79 12 After performing all the above steps, you are left with the system board.

  • Page 80: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 81 Replace the two screws (M2x3) that secure the graphics card cables to the system board. 10 Turn the palm-rest assembly over.

  • Page 82: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 83: Removing The Right Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 85: Replacing The Right Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the left power-adapter port cable to the system board. Post-requisites...
  • Page 86 10 Replace the battery. 11 Replace the base cover.

  • Page 87: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 88 Lift the keyboard bracket from the macro side and slide out of clips on the opposite side. Open the latch and disconnect the macro-keys cable from the keyboard. Open the latch and disconnect the macro-keys backlight cable from the keyboard. Peel off the macro-keys cable and the macro-keys backlight cable from the keyboard.
  • Page 89 Lift the keyboard from bottom and slide out of the clips at top.

  • Page 90: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert the tabs on the top side of the keyboard into the slots on the palm-rest assembly. Ensure that the openings at the bottom of the keyboard fit into the studs on the palm-rest assembly.

  • Page 91: Post-Requisites

    Connect the keyboard cable to the keyboard and close the latch to secure the cable. Post-requisites Replace the system board. Replace the right power-adapter port. Replace the heat-sink assembly. Replace the computer base. Replace the rear I/O cover Follow the procedure from step 4 to step 7 in Replacing the hard drive.

  • Page 92: Removing The Macro Keys

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 94: Replacing The Macro Keys

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert the tabs on the top side of the macro keys into the slots on the palm-rest assembly. Ensure that the openings at the bottom of the macro keys fit into the studs on the palm-rest assembly.
  • Page 95 11 Replace the battery. 12 Replace the base cover.

  • Page 96: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 98: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest assembly on a clean and flat surface. Post-requisites...
  • Page 99 11 Replace the coin-cell battery. 12 Replace the speakers. 13 Replace the coin-cell battery. 14 Follow the procedure from step 4 to step 7 in Replacing the hard drive. 15 Replace the wireless card. 16 Replace the solid-state drive. 17 Replace the memory modules.

  • Page 100: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 101: System Setup

    Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 102: System Setup Options

    • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: •...
  • Page 103 General-System Information Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
  • Page 104 System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
  • Page 105 Table 7. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures. Expert Key Management Expert Key Management Enable or disable Expert Key Management.
  • Page 106 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 107: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 108: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 109: Running The Epsa Diagnostics

    Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 110: Enabling Intel Optane Memory

    Light pattern Problem description System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Power rail failure SBIOS flash corruption Timeout waiting on ME to reply to HECI message Camera status light: Indicates whether the camera is in use.

  • Page 111: Wifi Power Cycle

    Click Reboot to complete disabling your Intel Optane memory and restart your computer. WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

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