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9 Service
Crown amplifiers are quality units that rarely require
ser vicing. Before returning your unit for service, please
con tact Crown Technical Support to verify the need for
servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
caUTiON: To prevent electric shock, do not
remove covers. No user serviceable parts inside.
Refer servicing to a qualified technician.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The
form must be included with your product inside the box or
in a packing slip envelope securely attached to the outside
of the shipping carton. Do not send this form separately.
*Warranty is only valid within the United States of
America. For information on Warranty outside of the
U.S.A, please contact your local distributor.
9.1 International and Canada Service
Service may be obtained from an authorized service
cen ter. (Contact your local Crown/Amcron representative
or our office for a list of authorized service centers.) To
obtain service, simply present the bill of sale as proof of
purchase along with the defective unit to an authorized
service center. They will handle the necessary paperwork
and repair.
Remember to transport your unit in the original factory
pack.
9.2 US Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
9.2.1 Service at a US Service Center
This method usually saves the most time and effort.
Sim ply present your bill of sale along with the defective
unit to an authorized service center to obtain service. They
will handle the necessary paperwork and repair.
Remem ber to transport the unit in the original factory
page 28
CTs Power Amplifiers
10 Warranty
Operation Manual
pack. A list of authorized service centers in your area can
be obtained from Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.
9.2.2 Factory Service
Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the owner's
responsibility to ensure that their product is ser viceable
prior to sending it to the factory. Serviceable product list
is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for
product being sent to the factory for repair. An SRA can be
completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please
call Crown's Customer Service at 574.294.8200 or
800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to send ing
the unit. Or, if you prefer, you may prepay the cost of
shipping, and Crown will reimburse you. Send copies of
the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
9.2.3 Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
complete the SRA by going to
www.crownaudio.com/support/factserv.htm. If you
do not have access to our website, call
1.800.342.6939, extension 8205 and we'll create the
SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number
on three sides of the box.
SUMMARY OF WARRANTY
other encumbrances. The refund will be equal to
the actual purchase price, not including inter est,
Crown International, 1718 West Mishawaka Road,
insurance, closing costs, and other finance
Elkhart, Indiana 46517-4095 U.S.A. warrants to
charges less a reasonable depreciation on the
you, the ORIGINAL PURCHASER and ANY
product from the date of original purchase.
SUB SEQUENT OWNER of each NEW Crown
War ranty work can only be performed at our
product, for a period of five (5) years from the date
autho rized service centers or at the factory.
of purchase by the original purchaser (the
Warranty work for some products can only be
"warranty period") that the new Crown product is
performed at our factory. We will remedy the
free of defects in materials and workmanship. We
defect and ship the product from the service center
further warrant the new Crown product regardless
or our factory within a reasonable time after
of the reason for failure, except as excluded in this
receipt of the defec tive product at our authorized
War ranty.
service center or our factory. All expenses in
*Warranty is only valid within the United States of
remedying the defect, including surface shipping
America. For information on Warranty outside of
costs in the United States, will be borne by us.
the U.S.A, please contact your local distributor.
(You must bear the expense of shipping the
product between any for eign country and the port
ITEMS EXCLUDED FROM THIS
of entry in the United States including the return
CROWN WARRANTY
shipment, and all taxes, duties, and other customs
fees for such for eign shipments.)
This Crown Warranty is in effect only for failure of
a new Crown product which occurred within the
HOW TO OBTAIN WARRANTY
Warranty Period. It does not cover any product
SERVICE
which has been damaged because of any
You must notify us of your need for warranty
inten tional misuse, accident, negligence, or loss
ser vice within the warranty period. All
which is covered under any of your insurance
contracts. This Crown Warranty also does not
components must be shipped in a factory pack,
extend to the new Crown product if the serial
which, if needed, may be obtained from us free of
number has been defaced, altered, or removed.
charge. Corrective action will be taken within a
reason able time of the date of receipt of the
WHAT THE WARRANTOR WILL DO
defective product by us or our authorized service
center. If the repairs made by us or our authorized
We will remedy any defect, regardless of the
service center are not satisfactory, notify us or our
rea son for failure (except as excluded), by repair,
autho rized service center immediately.
replacement, or refund. We may not elect refund
unless you agree, or unless we are unable to
DISCLAIMER OF CONSEQUENTIAL
pro vide replacement, and repair is not practical or
AND INCIDENTAL DAMAGES
cannot be timely made. If a refund is elected, then
you must make the defective or malfunctioning
YOU ARE NOT ENTITLED TO RECOVER FROM US
product available to us free and clear of all liens or
ANY INCIDENTAL DAMAGES RESULTING FROM
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.
9.2.4 Packing Instructions
important: These instructions must be followed. If they
are not followed, Crown Audio, Inc. assumes no
respon sibility for damaged goods and/or accessories that
are sent with your unit.
1. Fill out and include the Crown Audio Factory Ser vice
Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords,
hard ware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsibility for these items.
3. When shipping your Crown product, it is important
that it has adequate protection. We recommend you
use the original pack material when returning the
product for repair. If you do not have the original box,
please call Crown at 800.342.6939 or 574.294.8210
and order new pack material. See instructions for
"foam-in-place" shipping pack. (Do not ship your
unit in a wood or metal cabinet.)
4. If you provide your own shipping pack, the mini mum
recommended requirements for materials are as
follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows
for 2-inch solid Styrofoam on all six sides of unit or 3
inches of plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton
sealing tape.
c. Do not use light boxes or "peanuts". Damage caused
by poor packaging will not be covered under
war ranty.
Using your 'foam-in-place' shipping pack
Note: The foam-in-place packing is molded so that there
is only one correct position for your product.
1. Open carton and lift center cushion leaving both end-
cushions in place.
UNiTed STaTeS & caNada
ANY DEFECT IN THE NEW CROWN PRODUCT.
THIS INCLUDES ANY DAMAGE TO ANOTHER
PRODUCT OR PRODUCTS RESULT ING FROM
SUCH A DEFECT. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAM AGES,
SO THE ABOVE LIMITATION OR EXCLU SION
MAY NOT APPLY TO YOU.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or
modify this Crown Warranty. This Crown War ranty
is not extended by the length of time which you are
deprived of the use of the new Crown product.
Repairs and replacement parts provided under the
terms of this Crown Warranty shall carry only the
unexpired portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any
product from time to time without notice and with
no obligation to make corresponding changes in
products previously manufactured.
LEGAL REMEDIES OF PURCHASER
THIS CROWN WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
No action to enforce this Crown Warranty shall be
commenced after expiration of the warranty
period.
THIS STATEMENT OF WARRANTY SUPERSEDES
ANY OTHERS CONTAINED IN THIS MANUAL FOR
CROWN PRODUCTS.
CTs Power Amplifiers
2. Carefully place your product with the product's front
panel facing the same direction as arrows indicate.
3. Reset center cushion down over top of product's
chassis. The foam-in-place packing was molded to
accommodate different chassis depth sizes. If your
product's chassis does not completely fill the
foam-in-place cavity, you may use a soft but solid
packing material (such as paper or bubble wrap)
behind the chassis.
4. Enclose the completed Crown Audio Factory Service
Information form (or securely attach it to the outside
of carton) and re-seal the shipping pack with a sturdy
carton sealing tape.
9.2.5 Estimate Approval
Approval of estimate must be given within 30 days after
being notified by Crown Audio Inc. Units still in the
pos session of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.
9.2.6 Payment of Non-Warranty Repairs
Payment on out-of-waranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
internet:
http://www.crownaudio.com
Operation Manual
5/11
page 29
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