Section 7 Troubleshooting - Keurig Vue V12000 Use & Care Manual

SECTION 7
Troubleshooting
SITUATION SOLUTION
Brewer does not • Plug Brewer into an independent outlet.
have power • Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home circuit breaker if necessary.
• Make sure that the Power Button has been pressed
and Touchscreen is illuminated.
Brewer will • After placing the Vue
not brew sure the Handle is pushed down securely and the Touchscreen
displays the beverage options. Push the flashing "BREW"
Button.
• If the Touchscreen indicates "Please Add Water," add water to
the Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the Touchscreen indicates "Please Add Water" even after
refilling, contact Customer Service at 1.866.901.BREW (2739).
• The Brew Head may need to be cleaned or the Brewer needs to
be de-scaled (refer to pages 21 and 22).
Brewer brews only • Clean the Brew Head if necessary (refer to page 21).
a partial cup • The Water Reservoir may have been removed during brewing.
Replace the Water Reservoir and perform cleansing brews
(refer to page 15) without a Vue
• De-scale the Brewer (refer to page 22).
• If you have repeated the de-scale procedure on your Brewer
two times and it is still only brewing a partial cup, contact
Customer Service at 1.866.901.BREW (2739).
Brewer shuts • Check to make sure that the Auto On/Off and/or Energy Saver
off or turns on settings have not been set. Please refer to pages 18 and 19 for
automatically instructions.
Water Reservoir • The water level is low and a full cup cannot be brewed.
light is flashing Add water to Water Reservoir.
• If the water level is not low, remove the Water Reservoir, empty
and refill it. Replace the Water Reservoir and wait for the Water
Reservoir light to stop flashing.
• If the Brewer Handle has been lifted during the brewing
The Touchscreen
indicates "The process, this message will be displayed. Lower the Brewer
Brew Process Has Handle to resume.
Been Interrupted"
Vue pack does not
™
• Please refer to pages 23-27
have RFID
22
pack in the Vue pack Holder, make
™ ™
pack.
™
Troubleshooting/Vue
Vue pack Does Not Have RFID
™
Brewing Coffee, Tea,
Hot Cocoa and Hot Apple Cider
Choose Vue pack
™
Make sure your Vue pack
™
features the Coffee & Tea Icon.
Lift the Brewer Handle, insert
the Vue pack into the Holder
™
and lower the Brewer Handle.
Select Beverage Type & Size
After you lower the Brewer Handle, the Touchscreen will
display as pictured.
To make coffee, tea, hot cocoa or other beverages, such as
hot cider, press the flashing "Coffee/Tea" icon.
Once selected, the screen will flash "Coffee", "Tea/Other"
and "Hot Cocoa". Choose your selected beverage. For hot
cider, select "Tea/Other." Select your beverage size using
the + and - buttons at the bottom of the Touchscreen.
Strength Selection
The "Strong" setting gives you a more robust brew by slowly
pulsing water through the Vue™ pack. To brew a stronger
cup, simply select "Strong." (Available only for coffee.)
For Café Escapes® beverages, please select the Hot Cocoa
setting for an optimal brew.
Press BREW & Enjoy!
Do not remove mug or lift the Brewer Handle until "Enjoy" appears
on the screen. Remove the Vue™ Pack after brewing is complete.
The Vue™ Pack will be HOT after brewing. Use caution when
removing. Allow it to cool completely before handling.
Immediately after using a hot cocoa pack, we
recommend running a cleansing brew to avoid clogging.
See page 19 for directions.
SECTION 7
Pack Does Not Have RFID
™
Coffee Coffee Brew
Café
& Tea & Tea Over Ice
2 Step
Tea Tea
Froth
Coffee Coffee
4oz Other Other 6oz
Step2 Step2 Step1
Regular
Hot Hot
Café
Cocoa Cocoa
Strong
6oz
4oz
Available Sizes
Not Frothing
Ready to Enjoy!
Brew
H M
OZ
PM
Menu
8oz 10oz 1
Size
8oz 10oz 1
23