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Troubleshooting guide
This section discusses a general approach to solving problems related to remote system handling and operations.
The following table will help you narrow down the problem area, identify the source of the issue, and provide
workarounds. If your problem is particularly sensitive or persistent, write down any error conditions encountered and
detailed description, so your dispenser will figure out what's going on with your remote control.
Symptom
Probable cause
The volume control
The alkaline battery is drained out.
and memory switch
do not work.
The zinc air battery runs out of power. If you find it difficult to hear sounds or understand speech
(The hearing
instrument does
The battery is inserted the wrong way
not react when the
around.
volume control or
The remote control is too far away
memory button is
from the hearing instrument.
pressed.)
Electromagnetic radiation is emitted
from nearby electronic devices.
The Hold switch is enabled.
The volume control
The volume is set to the maximum or
seems not working.
minimum level.
Corrective action / Workarounds
Press the volume control to see whether LED is blinking.
If it is not blinking, replace the battery.
through the hearing instrument, replace the battery.
Insert the battery correctly.
Move the remote control closer to your hearing instrument.
Also, change the position of the remote control.
Operate the remote control out of the range of
electromagnetic fields.
Turn off the Hold switch.
Press the volume key up or down.
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